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Reviews 435
Cheryl
Dec 14,2024I found it extremely difficult, disappointing and challenging trying to find the name of the Customer Service Manager or even a direct communication line to someone who's job was to deal with complaints. All I was told was it's NOT company policy to give any information.......I find that strange
AMANDA WILSON
Dec 13,2024Jerry was incredibly helpful, patient and informative when guiding my daughter through the process of obtaining impressions of her teeth. Thank you!
Kevin Anderson
Dec 12,2024Good instruction
Mic
Dec 11,2024After a previous company closing down and desperately needing new retainers I contacted smailepath and had no issues in them getting me some new retainers. They sent everything to my house and was very easy to use.
Annyb
Dec 11,2024Alex was very patient and clear with instructions as it has taken me a few attempts to get it right .. thank you
Katie Anne Cahill
Dec 10,2024Very helpful and patient with me. Great clean instructions while attempting to do my moulding
Hiromi
Dec 08,2024He is very kindly and good customer service. Thank you so much.
Emma
Dec 05,2024Jerry was super helpful and kind and helped me to complete my impressions and gave some great tips to make sure the impressions would be perfect to use to make my alignment trays!
Sophia
Dec 02,2024Ele was really nice and so helpful. Thanks so much
Terina Mahoni
Dec 02,2024Very nice and helpful customer service. Fast to reply as I had many questions 😊
Matt
Nov 29,2024Alex was great. Very clear and helpful instructions. The process was well explained, and he was very patient. Thank you Alex!!
Bj
Nov 28,2024Online chat was helpful in selecting a plan and making an order
Donna Brabham
Nov 24,2024Great service, website is easy to navigate and help is just one click away where you actually get to chat with a person. The mouth guards are great value for money too
Deija Manuel
Nov 21,2024Alex was a great help in doing my teeth impressions. He provided clear instructions and feedback on how to make better impressions.
jackson howell
Nov 19,2024Very polite and helpful
Keely Hay
Nov 19,2024Alex was very helpful with making impressions. Good customer service.
Kara
Nov 19,2024My partner and I reached out to smile path for our night time aligners to keep our teeth in place after the company we used to straighten our teeth went bankrupt. Smile path was very professional and responsive. The video call to instructed you how to do the moulds correctly was great and the quality and fitting of the aligners was so much better then our previous company. I would definitely recommend!!
customer
Nov 18,2024Initially the customer service staff were very helpful however after I was unable to get suitable impressions at home was required to get 3D scans. Living in regional NSW this proved challenging and an additional cost. Then found out I am pregnant and the scan is not recommended so requested a refund. Has been an ongoing issue multiple emails back and forth refusing to process a refund. I would avoid this company!!!
Jane Hughes
Nov 16,2024Alex was very helpful and made the process easy and simple to follow. I definitely recommend using these guys.
Unit 7, 8 Avenue of Americas , Newington , NSW 2127, AU
https://smilepath.com.au
customer
Dec 14,2024Alex did a good job guiding us across the whole process thanks.