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Reviews 435
Kevin Liebeck
Jan 31,2022Start off experience so good so far
G S
Jan 11,2022Have been communicating with Jamie and the process has been smooth and customer care very good. Looking forward to product and end results 👍
Alex Campbell-Smith
Dec 13,2021I’m early in my teeth straightening journey with SmilePath, but it’s been great so far! They’re great communicators, awesome value and the process has been completely hassle free. The impression kit is straight forward to do, and I can’t wait to see my final results!
TM
Nov 30,2021I found Smile Path to be an affordable and quick way to straighten my teeth compared to braces. It took 9 months to complete the treatment and 7 months of retainer wearing after treatment. My experience with clear aligners was great because no one could tell I was wearing them. They are also relatively painless, other than some discomfort for the first few days after each new set of aligners (avoid firm or chewy foods). Jamie was quick to respond to my questions and explain the treatment, though a little copy and paste in replies and lacking a personal touch sometimes, but I'm sure that's just standards they have to stick to. I chose clear aligners because I wanted a quick, pain free and subtle way to straighten my teeth and that's what I got.
Alekzandra Capanna
Nov 26,2021Great and friendly service, received everything very quickly and the aligners are easy to use. Staff are very friendly and helpful every step of the way
Michael
Nov 15,2021Great communication, easy to deal with and good value
Lia
Nov 12,2021Super helpful so far. Chatted with two separate people on two different days and both were very helpful and polite. Was easy to order and their customer service was excellent. I'm looking forward to receiving my impression kit and then my aligners. Will update review once I have received. So far I'm very happy with the service I've received.
Le Jose
Nov 01,2021At the time there weren't many reviews in Australia. I read one that said fabrication took forever, not the case with me! From approval to delivery to my front door took two weeks despite them telling me that fabrication could take 4-6 weeks. Communication and follow ups are excellent with the team ensuring that my teeth are following its correct trajectory. I'm only on my first tray so I can't comment too much on how my smile looks but in terms of professionalism, communication and thoroughness - they get 5 stars! They help you every step of the way and were more than happy to answer all of my pre-treatment questions. Thanks SmilePath!
Dhana
Oct 20,2021Great customer service, everything is going good so far. Still at the beginning of my journey with them, will update!
JN
Oct 19,2021Great and speedy communication from Jamie. I am only having my upper arch treated and SmilePath was a lot more price competitive compared to other companies I enquired with.
Cooking for dummies
Oct 18,2021Excellent customer service. The process has been easy and support team are great!
Robert Andrews
Oct 16,2021This whole process is so easy. Jamie has provided great service and is so responsive. I found the first set of trays were a bit big but as soon as I let them know a second smaller set were sent out and received. I've only just started my journey but if this is a sign of things to come I know I have made a good choice.
Elena Costanzo Ele
Oct 05,2021Great experience so far, fast delivery of the impression kit. Jamie is always ready to help you with any problem s. My first impression kit was a bit small and he immediately provided me with a kit with larger trays. For the moment i can be satisfied.
D K
Oct 02,2021Customer service has been outstanding. Clear communication every step of the way. Great product and saved me lots of money.
Chris
Oct 01,2021I’m only at the start of my journey but the price is very attractive, nearly $700 cheaper than the other ones I was looking at! Looking forward to the end product :D
Riley Clements
Sep 22,2021SmilePath has been fantastic and very supportive. Our consultant Jamie has outstanding communication skills and was always there for me. The emails were clear and concise, I appreciated the speed at which Jamie replied. I had so many questions and he answered them all without judgement. I highly recommend SmilePath.
Katy Johnstone
Sep 05,2021Happy with service so far. Jamie is responsive to emails. Impressions kit came very fast but I am hoping the braces arrive in 5-7 weeks as promised due to other peoples reviews explaining big delays. Fingers crossed all arrives as promised as I want to get my treatment underway ASAP without delays. I will write another review when they arrive
Nim Ting Wong
Sep 05,2021I’m happy with the service so far. Fast delivery for the impression kit. Jamie is responsive to my email, ensure my impression is workable before sending back to them. Can’t wait to see the result!
Robyn Corbett
Aug 31,2021I have found customer service to be very good. There were several financing options for the aligners. I have just started the journey, but very satisfied so far, and have every confidence that the excellent service will continue through my journey.
Unit 7, 8 Avenue of Americas , Newington , NSW 2127, AU
https://smilepath.com.au
Agus Sutikno
Feb 06,2022Excellent customer service. The consultant answered my questions promptly through the chat app and get an expert to assessed my daughter's teeth if it can be treated. So far so good. I hope the treatment is going well and we get the result that we want.