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Reviews 236
stephen taylor
Mar 04,2025Great customer service on the ball.
letitia valentine
Feb 24,2025I dealt with Ben who was brilliant. He went out of his way to assist me on the sale of a complex property with multiple issues. As a property developer I appreciated his professionalism and swift efficient service. 10 out of 10!
Celene Gibson
Feb 21,2025While the company has good points, there are also some negatives. I had a property evaluation for an inherited property, and the initial estimate was fair, given the quick sale aspect. The following up, communication and the final offer were anything but fair. In addition, paperwork was sent to the incorrect addresses despite the instructions being clear. I asked to be included in the conversations. Although all promises were made, I was excluded and ignored each time I asked for an update despite the agreement from all parties, including the executor. The valuation occurred, and I feel they offered a significant lowball. How can you offer one initial estimate to offer a value below 40% initially quoted for sale? I know I was honest in my conversation with them about the property, and we had even cleared it and cleaned it for them, which would have made it easier for a developer/buyer, and that was not factored in. In addition, why would you cite prices from 2022 in your justification for a low value when it's 2025? Even the independent evaluation disagreed that the offer should be so low. Also, some of the justifications for the lowball were irrelevant, speaking as someone who has lived in the area previously, e.g. aeroplane noise, a private airfield infrequently used and unheard due to ocean and wind noise. The house was not in such a poor state of repair, nor were there walls falling down, etc, to justify such a reduction in price from the initial estimate. I feel they could have been fairer or much more realistic in their initial offer rather than quoting old statistics. I will say there is an option to cancel a contract going forward, which is a bonus once the initial and final offers change. I recognize that this is a business and needs to make profit but you are also dealing with people some in difficult times of life that would allow for advantage to be taken. Please be aware going into this agreement they may not be as helpful as you hope they will be.
Saleem Rahman
Feb 05,2025Smoothsale were brilliant at setting up and selling our home quickly as our previous sale fell through endangering the chain we were part of. They sold it with a week of it putting on sale and for example arranging 16 viewings on one day. From that multiple buyers were interested and we completed the whole process within 10 weeks. Eimeren was the person who started the process and then post sale saw it through and was happy to answer our many questions and prompt at replying to any email queries we had and returning phone calls. She helped us through a couple of road bumps along the way and would not hesitate using SmoothSale again based on our experience with her.
Jo-Anne Haslam
Jan 21,2025When calling this company I was sceptical- as it was all new to me - trying to find a company I could trust - but from the moment I spoke to Charles he put me at ease and I felt comfortable. Charles talked me through what to expect etc and then I was passed on to Ben O’Brien - I agreed to let Smoothsale purchase my mums house. Ben put the wheels in motion in December - unfortunately we encountered a few hiccups, mainly my end, and then with the Christmas holidays it was delayed through no fault of Smoothsale - Ben worked so hard to accommodate any hurdles encountered with professionalism and courtesy, he either called or emailed me almost daily to keep me in the loop. Right from the start Ben assured me the sale would go through and he was right, he listened and was genuinely invested in the getting the right outcome keeping me updated on every step - he worked his socks off to achieve the sale albeit a complicated one!! Smoothsale exceeded my expectations- the whole team - Mackenzie was lovely and helpful when Ben was on the phone and kept me updated. Jack participated in the sale throughout and ensured a ‘smooth sale’. I couldn’t be more grateful - what a team - it cost me nothing to use them, they covered all expenses from start to finish, solicitors surveyors everything - highly recommended - I would definitely use them again in the future 5* service for everything! Thank you Jo Haslam
Lauren Andre
Jan 17,2025We were a little sceptical and nervous going into our sale with SmoothSale but our experience has been great! Mackenzie has been excellent throughout, his help, attention and general manner throughout could not have been better. The team have been helpful, transparent and managed to secure us a wealth of viewings and 3 offers on our home in just 2 months (with Christmas and New Year in the middle). There were one of two times where we had to chase for information or updates but this is the only remotely negative feedback I would be able to give.
Sarah Winstanley
Dec 19,2024I was so wary of using a quick sale company to sell our dad's home but there was no need with this company. We experienced some issues with the house we were selling but everyone at Smoothsale was honest and supportive, giving us as much advice as they could. Special shout out here to Dan! If you communicate openly and honestly with them, you truly get the same back. Once we secured a buyer, we were handed over to the lovely Sophie. So much reassurance and support throughout. Our sale was completed swiftly with minimal holdups. On one issue we were experiencing a delay, Sophie got involved and it was resolved quickly. From someone who was dubious, this company delivered exactly what they said they would. Amazing service!!!
BEVERLEY BAXTER
Dec 07,2024This is a super company that work extremly hard for you. Amy Roddy kept in regular contact with me through out the whole process and was so helpful. Highly recommend
Gaynor Reader
Dec 06,2024The speedy and efficient way in which my family home was sold was commendable- the whole process was a positive experience ! I was initially sceptical about selling my house on the internet but found that the extent of the advertising beyond my location was effective ! Thanks to Dan who initiated the sale and Sophie who was the person who saw the sale to a satisfactory conclusion! Well done to all those involved in selling my family home!
AHMED LARBI
Nov 29,2024I was highly impressed by smoothsale,They all went out of their way to help me with even the smallest thing. The service was the best I have experienced with any estate agent. Special thanks to Eimeren Dizon and Zak , they really provided me with five stars service. Highly recommended.
Mr & Mrs Moreau
Nov 28,2024The whole experience of working with them was a pleasure. Nothing was to much trouble and they stayed in touch and kept me informed at every stage. Sophie helped in the final stages to completion
Janet Lawson
Nov 28,2024Eimeren is very professional and was very helpful in my house purchase. She went above and beyond and sorted out numerous problems that occurred from my side efficiently and in a pleasant manner. I would recommend this company as I have had a very good experience.
Marco
Nov 27,2024It’s all rubbish… no investors… they act as an online agent. Don’t trust them at all.. the weeks with no interest.. not on offer from an investor.. I’ll use a local agent.
Lizzie Dripping
Nov 15,2024We were cautious to begin with as we'd never used this type of company before, but I can truly say the employees are a dream. Dan has been overseeing our purchase, even found us a solicitor & Ashley is an absolute delight to talk to. She is friendly, honest & always replies to anything we ask. Dan is a really nice guy, with whom we have had many chats..... Nothing is too much for him. Would happily recommend this company whether buying or selling. 10/10
Rizwan Ayub
Nov 09,2024Amazing quick service. Regular check ups. Really knowledgable about the process. Always quick to answer. Much better than using a standard estate agent when buying
customer
Nov 06,2024both Dan and Eimeren couldn't have been more helpful every step of the way thankyou
Andrew
Oct 31,2024I would like to thank Eimeren who has been very proactive in dealing with the admin requirements during the time I have been dealing with Smooth Sale. Eimeren has been very proactive in her roll, she has quickly responded to any questions and having acted on the email she has quickly responded with answers or whatever else is required having given her replies. She is a credit to the Company and I have personally thankd her and made her aware of how glad our time thus far has been. I have every confidence that the remainder of our time will continue in the same way. Eimeren I truly thank you.
Michael Wilson
Oct 30,2024The responses of everyone involved at SmoothSale were always prompt, friendly and efficient. I would recommend their services to anyone considering appointing SmoothSale to assist in a property sale.
Mr Carroll
Oct 27,2024If I was selling another house Smoothsale would be the first people I would ring. From start to finish I found all whom I dealt with to be very efficient, friendly, and nothing was too much trouble. Even if they were busy on the line when you rang them they would ring you back as soon as they possible could. I would give them 10 stars not five. Ben, Dan, Fil, Sophie are all but a few I can say are a credit to the company.
75a Margaret House, Devonshire Avenue, LS8 1AU, Leeds, GB
http://SmoothSale.co.uk
Claire B
Mar 07,2025Sold via smooth and they have been great keeping in touch, Eimeren even offered to scan loads of paperwork for me to keep everything flowing. That’s above and beyond what you would expect. Thanks for getting me sold :)