had a little problem at the beginning that delayed order by two days as the e-pipe spare bowl was out of stock and sparks stocklist said they had one left but they sourced more supplies extremely quickly so my order was only a little late and as a bonus to make up for this they threw in a couple of spare batteries which i don't think very many companies would do so top marks for sparks
I bought a mini pipe which was faulty on arrival but everyone could not have been more helpful to get the situation resolved. As with any electrical item things sometimes fail which is understandable but the difference was that Sparks bent over backwards to get the item replaced with a ne pipe which was tested before they sent out. Such a shame you don't get that service with other companies! Thank you Sparks for a great service and I will be recommending you to all my friends.
I've purchased several items from Sparks, and each time the service has been brilliant! Sparks cares about the customer, and their products are excellent, very highly recommended!
I saw friend using an e-pipe & was impressed by the quality of appearance. He explained the benefits & applauded the quality of service of Sparks. I took his advice & was not disappointed. Will recommend this to my pipe smoking pals who want to be healthier, 'greener' & save money.
Good service although I have only made a pre order, I have been kept informed re. Its progress when the item is back in stock.
I'm using a sparks new e-pipe and am very satisfied with the pipe and Sparks response to enquiries
Quick delivery the product is excellent
I've used Sparks quite a few times now and have been very impressed with everything. Have recommended Sparks to many friends who have started using e-cigs and they have all been very happy too! Good job all round.
I ordered a starter kit from here a month ago, It arrived quickly and was very well packaged, the kit itself is fantastic im down to 1-2 cigarette's a day mostly in the mornings as for the e-liquids I would recommend the vanilla flavor as i find the tobacco flavored liquids mostly taste the same, stick to the sweeter flavors and you can't go wrong. Now on to the customer service one word "brilliant" they were very helpful when i couldn't decide on which starter kit to get and answered every question i had. I recently had a problem with the 2 atomizers that came with the kit so i emailed them on Saturday told them my problem and they sent out some new atomizers today (Monday) honestly a great company with great staff. Unfortunately for me I've been playing around with the vaporizers today and it appears to be a fault with one of the batteries and not the atomizers, I'm pretty sure it's burning to hot i know it's not something I've done because the other battery works fine. I just wish i had gone over everything before sending the email but that's my mistake, overall a brilliant company that I've already recommended to friends and family.
Very good service and will give complimentary goods if orders cannot be met I would recommend them for all your E cig needs.
Ordered starter kit which arrived very quickly.. Was superb. As I was checking site I later saw the Surpass pens -ordered 2 of these & what a purchase.. Brilliant 'hit' off these pens. Now in month 3 without Tobacco, so good are these pens Using the chat now function is great too, staff very helpful.. So far, so very pleased! I have referred Sparks to a few friends..
Quick delivery, great e liquid,will buy from again. Thanks
Very friendly and customer focused services, I am very happy with the items I have ordered, and I will recommend this company to all my friends, because nobody will look after you like they do. 10 out of 10 Thanks again guys.
Really good service
I LIKE THE PRODUCT ITS VERY EFFICIENT THE FRUITY OILS ARE VERY GOOD!!!!!
Bought orange, blackcurrant and vanilla e-liquid. Arrived next day.
Bought the CE-4 starter kit and a couple of flavours. Everything arrived very quickly well packaged.
This is the best customer service i have ever had. Great people working here and very friendly and kind. Speedy service and a great website. Also a great product to use. quality all the way.
The Vapour starter kit works a treat , and is very reasonable , my only problem with it is that after a couple of weeks it started to leak , the service was great and I was sent a new one , but now this ones leaking , dont know if im just unlucky or if this is a common fault , have messaged them today and now waiting to hear feed back , The customer service so far has been exellent , so hoping for a quick response this time too, on the upside I havent smoked for over 3 weeks :-) . Update.... I spoke to a really nice guy who rang today and is replacing for me , the product and customer service is 2nd to none , well done sparks and thankyou .
helen taylor
Mar 20,2014High quality product made well service very good will be using for future purchases would like to see ice mint liquid being sold as most of my family use this flavor and would by in bulk