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Reviews 968
mark spitzer
Mar 28,2019good service. bigger better pics would help. product broke within 4 weeks,lies languishing waiting for me to return it
John Gurnett
Mar 28,2019Good fast service and a wide range of products
Mikey
Mar 28,2019Great company.. Vast amount of knowledge and experience
Jay Eames
Mar 22,2019As a First Responder, I always like to blend into my surroundings and ensure that I don't stick out like a sore thumb. To this end, I recently ordered a subtle, green and yellow highly reflective softshell jacket from SP Services. Due to my resemblance to an American Fridge Freezer in both height and circumference, I needed to order the tent size, which unsurprisingly was out of stock. I was swiftly informed after placing my order that due to needing the annual cotton output of several small countries to complete the order that it would take an additional 7 to 10 working days before they would have stock available to send to me, but that they would send it by expedited carrier pigeon the moment it arrived with them. Expecting to have to wait a couple of weeks for my delivery I proceeded to staple several cheap Chinese made flashing blue lights to myself as temporary camouflage, however before the puncture wounds even had a chance to scab over and tetanus take hold I had a text from SP Services to say that my order would be delivered the very next day! True to their word the package was duly delivered (which, given the courier company in question is a small miracle, but I digress!), I wasn't aware until recently that they employ either wizards or particle physicists within their warehouse to pack the parcels, as they managed to compress the very fabric of spacetime to put my oversized high visibility muumuu into a box the size of which I would have struggled to fit my second breakfast into. Unfortunately something had to give, and after watching a demonstration of the galactic big bang and rapid expansion as I opened the top of the box and the understated garment unfurled itself, it was apparent that some of my promised freebies that were listed on my order and my packing list had simply proven Shrodingers theory and upon visually inspecting them they had ceased to exist within this reality. In a highly distressed state that the items which I had not paid a single penny for, nor had I any expectation of, had not been delivered, I contacted SP Services immediately. Being a founder member of the Chairborne Rangers, the web chat was the only real choice of contact methods. I furiously pounded out my exasperation to the web chat agent and then dug in and prepared for the inevitable long battle. However, it was not to be! The web agent quickly disarmed my usual keyboard warrior tendencies and not only listened to my rantings but then actually offered to do something about it! Clearly, this person has not read the "Big Corporate Guide to Fobbing Off Your Customers", nor the "If You Ignore Them Long Enough They Will Go". How dare they immediately offer to sort things out!? Therefore I reluctantly have to give SP Services a full 5 stars on this review. Clearly, from the other reviews on this page, this level of Customer Service is simply an illusion created by the Derren Brown trained agents. I mean, obviously I wasn't affected with their Jedi mind tricks ... Thank you SP and the Team. Keep up the good work!
Customer
Mar 20,2019SP Services have been amazing in helping us upgrade and improve our first aid/medical equipment for our support car fleet. Charlotte has been super helpful and knowlagble. Nothing was to much trouble even when we kept changing the quantity and type of equipment we needed in each bag. The fact that our bespoke parabags came perkitted saved us a lot of time not having to build everything ourselves. A couple of things were missing from the order, however once I told Charlotte she apologised and had everything sorted within a couple of hours and the stuff was being shipped out the same day. This is what makes the diffrance to other companies is that SP Services cares and wants to make sure their customers are happy.
Dave Hodge
Mar 19,2019I have purchased from SP Services since their early days and with their fantastic range of products, advice and service I see no reason to change my supplier now or indeed the future. Well done to Steve and the whole team for building such a fantastic supply service.
SP Services Customer
Mar 16,2019When I used their services they were quick efficient, helpful and knowledgeable.
Customer
Mar 15,2019Item as described, very fast service and a free coffee mug thrown in, that's a win win for me
Mick
Mar 14,2019Great all round supplier ++
SP Services Customer
Mar 14,2019Great gear and service. I live in Australia and still use these guys because you can't get better. Been using them for ages. 5/5
SP Services Customer
Mar 14,2019Excellent friendly service very competitive prices excellent range of products never been disappointed I always go to SP instead of shopping online I like the personal service where nothing is to much trouble
Robin
Mar 14,2019I really enjoy your products and hope you would soon open in South Africa
Peter Braithwaite @Dalton_cfr
Mar 14,2019Used SP Services for a number of years and have always been professional knowledgeable and always will to go that extra mile. If you can't find that certain piece of equipment etc they will try and source it for you. Great customer services and 9/10 next day delivery, they never fail to impress. Pete @Dalton_cfr
Nicky
Mar 14,2019Excellent service and always delivers on time.
Mark
Mar 14,2019Fantastic service - knowledge staff and a great catalogue of products!
Ben Tull
Mar 13,2019Hi, EFS assists SP Services with some of its International shipping and we must say the team are friendly, organised and extremely customer focused from what we can see Rgds BT Director @ EFS
peter
Mar 13,2019Once again I had to buy some equipment and once again within two days they were delivered, after being updated at every stepping of the way from payment receipt to despatch and early notification of one item temporary out of stock but assurity of the goods being delivered. Great faith in the system by SP.
Daniel Savage
Mar 13,2019I have been using SP for the last 19 years, the services from all the staff there is fantastic, products are expensive but you paid the money for outstanding products and they always try there beat to help you, I don’t us any other company. Looking forward for many years to come using your services. Shame this is not a 10 star rating cause you would be 10/10 for me
Christopher Boyce
Feb 21,2019The only company that the rest of the Emergency Services, Government Departments, NGOs, National Resilience, the MoD go to when they need emergency equipment 24/7 365 days a year if it’s in stock it’s yours, even an emergency delivery system and On Call staff. Staff that really care and understand what you need they have the knowledge and understanding about the smallest plaster to a Defibrillator, the staff at SP Services are there to help. Steve Bray and the Staff are what every emergency supply line needs you may have tried the rest now try the best.
David Palmer
Mar 28,2019Steve's company has grown and grown over the years. Mainly by providing what it says it does. A healthy dose of promotion at trade shows and events also helps. If you need a one stop shop for Emergency Products then SP Supplies has to be on your list.