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Reviews 385
Nik Berry
Oct 10,2012Paid for my order on the 29 Aug 12 and despite numerous Emails back and forth with the company i have still not received my goods. Have waited 41 days and have now raised a dispute with PAYPAL. They have blamed everything from the postal service in the UK to the custom service in the UK. Funny thing another item from another company in the same place took only 9 days to arrive. Simple people AVOID at all costs
Christine Curry
Sep 21,2012I read the reviews, which made me not want to shop from this store, but I really wanted a cheap Soroban abacus with plastic colored beads and they just aren't sold in the US. I decided for $6 it was worth trying out. Yesterday, the abacus arrived. It's very study and well constructed. It arrived within the time the store said it would. I'm happy!
Ikaw Ang Pangarap Ko
Jul 26,2012i bought a guitar f0r my s0n m0nths ag0 and paid AU$27..a m0nth 0f waiting the item didnt arrived.I message them and said I have to wait f0r c0uple 0f days but still the item didnt c0me. I emailed them again and 0ffered me a c0up0n disc0unt but I d0nt trust them anym0re s0 I dint made any purchase anym0re. They t0ld me t0 wait f0r a replacement s0 waited f0r an0ther m0nth still the guitar didnt turn up. I was trying t0 0pen a dispute case t0 ebay and paypal but he deleted the item already after 45 days s0 ebay and paypal cant accept my c0mplains. H0w shame n0w i have t0 quit ebay t00...
Mark Andrews
Jul 26,2012They sent me a cheaper, different product than I paid for. They will not refund my money, instead offering me a voucher for far less than I spent. Why would I want a voucher from a company I would NEVER do business with again? They are cheats and liars, avoid them at all costs.
Kačka Štancová
Jul 25,2012This is very bad seller. I ordered grey warmers and received blue ones. They did not want to refund me so I accepted their voucher instead. I have ordered another item but it never came. They dont want to refund it (again) offering another voucher. Their products are cheap and nasty, very low quality and not worth waiting and your money. I DO NOT RECCOMEND!!!!!!!!
Hongyan Zhong
Jul 25,2012Great price and fast shipment! Item is as described and received within a week.
Annie
Jul 11,2012Delivery took quite some time but it was worth it for the price of the product. I had no problems with this company.
Duncan Perham
Jun 28,2012this is a great scam, I wish I had thought of it (not really), clone websites with the local countrys flag on it, and local prices, but ship from hongkong anyway. Then what you do is post out the cheap orders like a few pounds, but if you get a decent order, like 20 pound or so, keep the money and dont send the goods, its easy to string them on for 28 days, saying it will get there eventually, then finally, you offer to reship, but that will take 28 days too, and by the time you realise that you have been robbed, its past the 45 day paypal protection, your scammed and there quids in. Of course there are many satisfied customers, of small amounts, if they were out and out just robbing people it wouldnt be a good scam would it. They even give out fake tracking numbers that if you go to hong kong post, just asks for another number that you dont have. If on the other hand, you get lucky and your credit card/ pay pal refunds you, at least they had a month or twos intrest and it didnt cost them a thing... The plot thickens, its 3 weeks later and the parcel has now arrived, ofcourse thats 2 weeks after I filed a claim with paypal, 2 weeks to send a parcel from hongkong, and convieniently hongkong post dont date there parcells. I suspect what goes on here, is that they try to get people past the 45 day dead line, but if they fail, they post the goods after you make a claim, it takes paypal 3 weeks or so to deal with the complaint, by which time you have your parcel. Because, believe it or not, hongkong post is actually pretty damn quick, and it usually arrives in 7-14 days. The moral of this story is, dont listen to them, if your parcel has not arrived in 14 days, make a dispute on paypal, if its not there by 21 days, ask for a refund, your item will arrive in 14 days of you esculating. Or if you cant be bothered with the hassel, just dont buy from them.
Simone Humphriss
Jun 26,2012I ordered a load of silk flower garlands and thought it was worth the risk as they were at a fraction of the cost that I would pay in the UK. I was expecting the worse when I read the reviews, especially as Suntek were a bit slow to reply to my emails, but this may have been due to the time difference. I paid a little extra for express post and this worked really well because I was able to track it, I paid through paypal for extra financial security as well. The items were despatched quickly,spent a week in Parcelforce customs and were then delivered two weeks after I ordered them just in time for our party. I was especially impressed with Suntek's creative accounting on the customs form so I had no charges to pay. Overall, there is always some risk when ordering from another country but this was a very positive shopping experience, reading the other reviews I would probably avoid ordering anything technical or gadgety because it is cheap for a reason.
Stephanie Lee-Harper
Jun 21,2012I just read a review where suntek tell you to wait and they are verrryy sorrry that I have not received my 2 pairs of trousers - and can I not tell paypal and they will resend it - and twice not I have been really nice and said " yes sure" - now - when I ask for my money back after 2 MONTHS they are ignoring me - Its only about $30 but this is about principle and I would waste $1000 telling the world what a bad company they are turning out to be. This is just the start - I am not a person they want to annoy over $30 Get ready suntek for a really annoying client - get me off your back all you have to do is refund my money for the items that you have not sent me... Unit price Qty Amount Mens Gym Yoga Athletic Slim Fit loungeSweat Sport Pants[black ,M ] Item Number 130500201669 $14.24 AUD 2 $28.48 AUD Shipping and handling $0.00 AUD Insurance - not offered ---- Total $28.48 AUD Payment $28.48 AUD Payment sent to [email protected]
Andrew Moffa
Jun 20,2012I've had a terrible experience with SuntekStore. After waiting 20 business days for my delivery i began to start asking questions. They kept asking me to be patient and to wait another 7-14 business days to investigate. They also used the line 'it maybe held up with your customs'. The product i purchased was a XBOX 360 face plate in other words a single piece of plastic!! Customs is not going to hold up a piece of plastic. I escalated the matter to 'management' although they wouldn't provide me a contact number and refused to call me, they refunded the full amount. In the end, I'm glad they did the right thing, but overall a very disappointing experience & unfortunately for SuntekStore you've been added to my blacklisted sites.
Tres Puntos
May 24,2012I made several orders to this company and untill today no one arrives to me. The first one already has 45 days. I asked them by email about it and always the answer is the same, and i think those answer are robotic made. I will wait only one more day and after that i will open a dispute in Paypal to ask for a full refund of my money. PLEASE don´t make business with this company, you will have the worse experience. I enclose the last mail i sended to them, i don´t have any answer until today.
Wade Van Buskirk
May 21,2012Purchased accessory for my electronic device based on description. Ordered item did not work with device. When I explained that the description was incorrect they claimed I was careless and should read the description again. Use this vendor with caution and don't expect any sensible support.
Sylvio Forel
May 16,2012Ordered goods were always of good quality and the shipment was fast.
John Attrell
Apr 18,2012I ordered replacement batteries HHR-P105 for my Panasonic cordless phone. The batteries were received, but within a VERY short time, a matter of two weeks, they would not hold a charge. There is a reason that the batteries are cheaper. THEY ARE USELESS. The company did send replacement batteries a second time but they were also USELESS CRAP. Do not deal with these people, they provide inferior products to the trusting public.
Brenda Portwood
Apr 01,2012I wish I had check this site before trying to do business with suntek. If I had, I would not have had anything to do with this company. I am currently going around in circles with this company because I purchased a cell phone data cable from them but received a cell phone charger instead. I already had 2 cell phone charges, didn't need another. This company is still passing off the cell charger as a cell phone data cable. I regret that I am forced to give this business even 1 star but feel it is necessary to warn others about this company's business tactics.
Deb
Mar 27,2012I placed an order on Mar 13th and paid for it to be received in 2 to 5 days. It was supposedly mailed on the 14th. It is now Mar 26th and the delivery date keeps changing. The delivery date is now estimated for Mar 29th.... 15 DAYS since it was sent by EXPEDITED mail.
Ned Olav
Mar 14,2012I have been trying for some time to find some low wattage, high quality 110V LED light bulbs. I found their site via a Google search and although their prices seemed higher than other sites, I decided to give them a try. I purchased 3 bulbs from them in the wattage range I was looking for that promised good light output based on their lumen rating. First, they took twice as long to arrive as three other orders made at the same time to other Hong Kong dealers. One bulb lost 80% of its brightness and several of its individual LEDs failed completely after 8 days of use. The second bulb failed completely after about 10 minutes of use. The third bulb is still functioning after 2 months, but it has lost at least 25% of its brightness over that time period. These are all bulbs with an advertised average life time of 50,000 hours. LED bulbs purchased from other dealers such as Titan and DinoDirect for far less money are still functioning with little or no dimming after 6 months to a year. Based on this experience, I will never purchase anything from Suntekstore again and would strongly advise avoiding them for LED bulbs of any kind.
Ian Bremner
Mar 13,2012Goods not delivered despite many promises. Don't use them!
Box 330, Markham Main P.O., L3P3J8, Markham, CA
http://www.suntekstore.com
yan11nov
Nov 23,2012I ordered an item from SuntekStore on 10/23/2012. I have not received the item until today, 11/ 22/2012. They said there is no tracking number due to the free shipping to the U.S. and blame the U.S. Postal Service. I wasted too much time to send them many messages. AVIOD THIS COMPANY !!!