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Reviews 385
sue harwood
Mar 07,2012donot reply to emails or send ordered items,,,,,,,,,dont waste you time waiting for your order to arrive as it will not ....dont waste your money ,,,dont order for suntekstore
Leo
Feb 25,2012Yet another chinese fraud outfit... what else is new???
Tammy
Feb 11,2012Items were shipped at a reasonable time frame and I was very pleased with the quality and price!!!
OBX
Feb 07,2012I placed an order using PayPal and it came within the suggested shipping time and was in good condition. HOWEVER, I ALSO HAD SEVERAL FRAUDULENT CREDIT CARD CHARGES FROM CHINA WITHIN DAYS OF ME PLACING THIS ORDER. I read the stories of other people and the responses from the company and believed that they probably resolved the issue, but clearly no. I am still not sure how they were able to do it even though I used PayPal. Somebody within this company is making lots of money.
Lex
Jan 28,2012I bought four small motors for a project from here, they arrived very fast and slightly before the estimated time (and this was just after Christmas) they worked as described except for one of them. I emailed the company to ask for a replacement and they responded quickly, sending a replacement which arrived just within the estimated time. Delivery estimates fine, customer service good. What more do you need? :-)
HB
Jan 17,2012As long as you take precautionary measures and you are prepared to wait for the delivery, then you should get a great service from Suntek. This is the first time I used them, and after reading all the negative reviews, I opted to pay with Paypal. I got a confirmation email within a couple of hours and the item took a fortnight to arrive. Tested and working fine. So, a great product and great service for a fraction of what I would've had to pay for exactly the same product.
Alex
Dec 27,2011Read various negative reviews about this company including those who said that their credit cards were hijacked after entering payment details to SuntekStore, however I decided (regrettably) to risk it. Ordered a lens hood for my camera and paid through Paypal, all fine however I received no confirmation email for any part of the transaction. The item arrived 1 month later. So in short, this is probably the cheapest of the cheap however be prepared to be hanging around for a month for your stuff to arrive, and don't expect any correspondence either.
Elizabeth Tanaskovic
Dec 26,2011This was the only online item that was NOT delivered on time for Xmas. I wished I checked here first before buying from this company. It is laughable that the go to response is 'check your spam' or 'you didn't respond to our email'. At the very least I had enough sense to screen capture my confirmation and paid via PayPal. The delivery date confirmed after ordering was Dec 20, ST2011121386481, clothes folder. *UPDATE* I received the yellow clothes folder on Dec 29. There is a small crack in the plastic but it is still ok as is. I requested blue or indigo but the site did state 'random color' so this was a risk I took. Since I never received any type of purchase confirmation, this caused unnecessary anxiety. If Suntek is more realistic (truthful) in their delivery times versus the info posted on the site and fix the confirmation email problems, I might consider a future purchase (via PayPal of course). As promised, I changed my original rating from 1 star to now 3 stars.
Douglas Lowney
Dec 18,2011No customer service unless you want to phone long distance to china. I made my order nov 26th it didn't even get shipped till Dec 13th. they lied and said they sent me an email. they did not. I was offered no compensation toward my next purchase, no solutions for faster shipping which i was happy to pay for. Now my kids gift wont get here till new years. Thanks for the disappointed children on Christmas morning suntek. U SUCK!
Moses
Dec 17,2011I placed my order on 21 NOV 2011, and item was shipped on 22 Nov 2011. As of today, 17 DEC 2011, after 19 BUSINESS DAYS, I still have not received my item.
Damien
Dec 12,2011My goods arrived in hopelessly inadequate packaging and many of the contents were broken.
maria
Dec 11,2011No item, no money and no reply to emails. A complete waste of money and time. NOT RECOMMENDED!
patchj1
Nov 14,2011Unfortunately Zero stars is not a valid option. They tried to rip me off once id spend over $500 on their 'online shop'. Waited and waited for my order, which never arrived - they tried to lead me on with different email addresses and every time a new person contacted me - phone number didn't work etc etc alarm bells ringing! Lets just say thank god for Paypal who refunded my money, as I lodged the dispute within 45days - although I'm not quite sure why they continue to do business with this absolute scam. You can almost be sure that all the positive reviews are generated by themselves. AVOID AT ALL COSTS - SCAMTEK STORE
Matt
Sep 20,2011Made an order on the 4th September (ST368311) and still haven't had a confirmation of items being sent. Have emailed to ask if they have been sent. No response. I have an event this weekend and don't have the stock I need to sell now. Not impressed and will not be using again. Will await a response for 24 hours and if nothing will be wanting a full refund.
Rachel Hutchins
Sep 14,2011Only gave 1 star because it would let me leave a review with none! I ordered some toilet door indicators from the website, which was a UK website and showed a picture of the items. When I received them however the writing on them was in Chinese! I emailed the company and their reply was: "we are very sorry to say that our Sales Rep has made a mistake in the listing. We will correct it right away and thanks a lot for drawing this into our attention because we have no intention to be misleading. In this matter" so although they admitted they were at fault, they then only offered a partial refund of £8, I paid £18.52. I explained this was not good enough and asked for full refund to which the response was they would only refund me £10 back, otherwise I had to send the good back to Hong Kong at my own cost. I find this absolutely unacceptable as it was completely their fault, which they have admitted for misrepresenting the items in the first place. DO NOT USE!!
zahid
Sep 09,2011"where is my swift full refund? (NOTICE DATE OF ORIGINAL ORDER 08/06/11) i was told that suntekstore would fulfill their promise to issue me a full refund of £49.74 which they have charged me. but i have sent them numerous emails with no response from them on this issue. my review will not change once this matter is resolved Zahid
Robin Todd
Aug 24,2011Placed an order ST364036 online on the 11/08/2011 I have had no confirmation of receipt of my order or dispatch of the order. Used Paypal, I have tried emailing no reply the website has been unavailable for over a week, referred matter to Paypal.
Ba Vu
Aug 16,2011I purchased rechargeable batteries for my phones, the batteries went dead after 2 months usage.Contact Sunteckstore with this problem via email. No response from the company. I reviewed the company on Resellerrating. Season responded immediately on resellerrating and asked if I pay for the reshipping then the company will send me new batteries. I email back 2 times and agreed to pay for reshipping. Never heard from Sunteckstore again. Order #ST342022 Ba Vu 9/6/2011 I finally received my replacement batteries today after I paid for the reshipping. Regardless if these batteries will last or not I am satisfied that the company did try to make the correction. I am giving the company a 4 for customer service.
J Major
Aug 10,2011Big problems, if they send an item that is defective or broken you will be required to return it to them at your own expense in order to get a refund. They then say they did not receive it so no refund, now you have lost the cost of your item plus the cost of returning it plus a great deal of aggravation. AVOID THIS COMPANY AT ALLL COST, DO NOT REPEAT DO NOT DEAL WITH THEM.
Box 330, Markham Main P.O., L3P3J8, Markham, CA
http://www.suntekstore.com
Thomas
Mar 09,2012Recently I ordered 4 items, which arrived long after the promised delivery date. 3 of the 4 items arrived and were non-functioning immediately after they were received. After several emails they responded and asked for me to send the items back prepaid- I declined to do so because of defective merch. They agreed to replace the items with new [and presumably functioning] ones, and then disappeared off the face of the interweb. Their website is no longer accessible, and they aren'y answering emails.