Surespa Ltd

4.5 (613 Reviews)

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Surespa Ltd is The an on-line retailer of hot tub chemicals and accessories. We have a complete range of hot tub water treatments, spa filters and accessories available and promote non-toxic, environmentally friendly water treatment

Reviews 613

4.5

Out of 5.0

Ruth Lawrence

Oct 05,2016

They wre very helpful with the measurements and delivered promptly

Gerald Hope

Oct 02,2016

These wonderful people never ever fail. Ordered late on Monday and delivered first thing Wednesday at the cheapest online price available. Thanks again for the great service.

Anon

Sep 29,2016

Prompt efficient service.

Christine Coupland

Sep 26,2016

Gold class service arrived within 36 hrs and a very good price.

john o'neill

Sep 25,2016

I have been using Hot Tub Uk Products for over 2 years now! did use other companies before, but im really satisfied with the service, the products of course, and most importantly the prices are very compeditive

Amanda

Sep 23,2016

Good products, lots of information and fast, reliable delivery

Stephen

Sep 23,2016

Very pleased thank you

Kim Syrett

Sep 20,2016

Easy to Deal With

Jimmy

Sep 19,2016

Very good service thank you.

Graham

Sep 19,2016

hot tubs uk did exactly what was required delivered on time & exactly what i expected

mr bubbletubs

Sep 18,2016

Excellent dispatch, delivery and products. Wull buy again.

Patrick Thorpe

Sep 13,2016

I placed an order, I have emailed them but no response and no goods. I am getting concerned about the lack of response. I did get a despatch not for delivery on the 8th but nothing arrived

Zaph

Sep 07,2016

On 11th July 2016 I purchased a bespoke cover from Hot Tubs UK Ltd. When the cover arrived on 22nd August I immediately contacted them as the fold/hinge was along the wrong side, plus other errors, politely stating the issues and asking how they could be resolved. Blame was immediately placed on me that I had ordered the wrong shape cover. I pointed out maybe they should check their Confirmation Order against the drawing I sent and speak with their manufacturer before coming to any incorrect conclusions. Their response was to send me through hoops, measuring and taking pictures of the cover with tape measures in every direction giving the impression the manufacturer was responsible. I pointed out on several occasions my contract and payment was with Hot Tubs UK Ltd and not the manufacturer. Eventually their response, totally lacking any admission of fault or apology, was simply to instruct that I reorder. I informed them I didn’t want any other product through Hot Tubs UK Ltd and requested a full refund. Having the inconvenience of repackaging the cover and storage together with a bank holiday weekend the cover was eventually collected with my refund not received until a week later.

Andy Costa

Sep 06,2016

great products, great service, fast delivery, kept informed.

David Scourfield

Sep 05,2016

Very fast delivery and the Hot Tub cover cleaner/treatment works a treat. Great company and great product.

Paul

Sep 05,2016

Very quick delivery and service

Jason B

Aug 26,2016

Cannot fault this service. We love our hot tub, thank you.

McKinney

Aug 24,2016

The ordering process seemed easy enough and payment went through immediately. After being advertised as 3-4 weeks wait for delivery I got a call after exactly 4 weeks to query one of the details on the order as they were just about to start manufacturing our new hot tub lid. As I had previously contacted the company to find out what was happening with the order and they said there would be a delay in delivery to 4-5 weeks, I was surprised to find they were just starting the manufacturing process with only 1 week to go. The new lid did indeed arrive exactly 5 weeks after it was ordered so although slow, they did get it here.

Chris Field

Aug 22,2016

Ordered a PMA10 filter from this company. The unit provided does not fit my hot tub. Sent EVIDENCE that I had an original PMA10 Pleatco filter and asked for money back. They refused spoke to a very rude person at their end who argued constantly that they have provided the correct item an refused refund, Recommend you go to another company I shall