Tandem Bank
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Tandem Bank Limited t/a Tandem is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Tandem Bank Limited is registered on the Financial Services Register (FRN: 204479). Registered in England and Wales under company number 00955491 with registered office address Viscount Court, Sir Frank Whittle Way, Blackpool, United Kingdom, FY4 2FB.
Reviews 347
Mr john wright
May 15,2024the process was straight forward15
George Small
May 15,2024I needed to update my home address but couldn’t do it on the app. I rang your help line. Although I was advised on answer you were experiencing large call volumes I was connected to an advisor within seconds. My request was dealt with in no time at all. Quite impressed.
Nikki Louise
May 14,2024Really quick answer to my question. Easy to use the live chat service
Michael
May 14,2024Got through quickly to someone who understood the issue, and had the expertise and willingness to help.
Amanda Moffatt
May 13,2024Needed to change my address which was dealt with quickly and efficiently using live chat. Good bank. Easy to use app
Paul
May 10,2024Really good service from Tandem. Very fast
Mariarosa Tynan
May 10,2024The lady I spoke to on the phone was very helpful and patient. She waited on the phone patiently until I had carried out the transaction that I had been having difficulty with. Many thanks
Linda B
May 09,2024Mobile app is easy to navigate and support is quick and efficient.
Simon Jones
May 08,2024Very friendly, helpful and accurate advice.
John
May 08,2024Quick contact with an advisor, problem resolved with relevant information.
Kevin
May 03,2024Following my enquiry, I find I can download a certificate of interest for the previous financial year from my Tandem App. Thanks George for talking me through the process.
Ross
May 01,2024Diane dealt with my enquiry quickly and effectively, with no waiting time. So different from high street banks
Richard Bonham
May 01,2024Ryan, on the app chat page, was very helpful and efficient.
Brian Fenn
Apr 30,2024Very helpful and polite Tandem representative
Kerry
Apr 30,2024Excellent customer service. Answered chat immediately and updated details as requested.
Mark C
Apr 27,2024Very helpful lady but your app is useless as it gives a balance supposedly in my nominated account that is way out of date????? Why??? What’s the purpose ?????
Alana X
Apr 27,2024Received a call today from Tandem saying they needed to speak with me about my account. They stressed it was not a marketing call (suggesting a level of seriousness) when i expressed concern at having to pay extortionate call costs as I am currently not in the UK. Only after multiple questions was I able to find out that this could be discussed over chat. And the issue? Updating my employment status/summary which is not an urgent or serious issue at all. Ridiculous scaremongering which will likely cost me since I took their call. Such a frustrating experience for no reason.
Mark
Apr 26,2024Good company and savings bank, quick help too
Kay
Apr 26,2024Great customer services. Addressed my query promptly. Lovely agent too
Viscount Court, Sir Frank Whittle Way, FY4 2FB, Blackpool, GB
https://www.tandem.co.uk
Richard
May 16,2024Very good service. Refreshing to immediately be able to chat with a real person who could resolve my problem (prompt and no fuss) rather than being stuck in an endless bot loop.