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Taps Empire is U.K.'s leading retailer of bathrooms, taps, mixers, showers and radiators.
Reviews 418
BT CEE
Feb 05,2025The item was not dispatched within 24 hours as stated on the website, I therefore waited longer than expected for the part to arrive. The anonymous customer service agent (they do not sign off their email with a name) offered zero flexibility when I wanted to return an item merely 3 days after the 14 day returns period had ended. The item had not been used and was still completely in the same condition from when it was sent out and received.
Neels Vosloo
Jan 17,2025Item arrived promptly and as described, have ordered replacement filter more than once now and never had any issues.
Chris
Jan 15,2025Good price, fast delivery.
SS
Jan 11,2025Dishonest and poor service experience. Said that the item was in stock then I had to chase to see what was happening to then be told it was going to be delayed by several weeks. As that approached I asked for an update and then got a dispatch notice so organised my plumber to fit then when arrived it was only part of the order but nobody thought to let me know this and the other part would be further delayed. You don't hear anything unless you chase them and one of the poorest experiences dealing with a company I've had.
Macksad
Dec 19,2024we had an issue replacing the new toilet seat & staff were very responsive on a phone call and the solution they promised arrived within a couple of days . Very impressed
Julie Parkes
Nov 28,2024Reliable and prompt service, no hassle experienced
Kenny Groom
Nov 28,2024Everything happened so quickly, from order to delivery.
Peter Pomfrett
Nov 28,2024Prompt service, thank you
Mr john agnew
Nov 14,2024Ordered Twyford toilet pan only as advertised ,got email to say order was incomplete,I replied to email saying I only need the pan.Got email saying carrier did not deliver to my area.Carriers they use areDPD TNT and PARCELFORCE all these carriers are in my area every day.i feel if I had ordered the parts I did not need it would be on its way by now. Will not use again nor recommend. Poor poor service
Jacky Hughes
Oct 26,2024Amazing company. Great sales department too. I had a very mundane question about bristan bath taps and was answered promptly and with knowledge about product. The taps were a great price, and arrived within 2 days! We have a new build and unfortunately the mixer taps that were fitted were letting too much cold water feed in. My husband has solved the problem by installing two separate bath taps. We now have lots of hot water.
Gary White
Oct 24,2024Absolute brilliant service. Ordered a replacement loo seat Thursday pm, free delivery, arrived Friday pm.
Angela Ord
Oct 24,2024Easy to use website, kept me informed about delivery, delivered on time. Excellent product which my daughter and her husband are very happy with, worth paying the extra money for a quality product. Thank you.
Dave Sharp
Oct 24,2024As described, very fast delivery and all at a great price.
Lesley Gordon
Oct 24,2024Placed my order on 16th and taps were delivered on 18th. Absolutely brilliant service! I cannot fault this company. Initially, I made a mistake by ordering the wrong item (ordered Bristan instead of Burlington taps in error). When I realised my mistake I immediately emailed Taps Empire to ask for the order to be cancelled. The following morning I received confirmation my order was cancelled and they'd arranged a refund. Immediate attention from Taps Empire just when I needed it. Their pricing for the taps are also extremely competitive. I would definitely recommend this company.
UKJHTP
Oct 23,2024Easy and simple purchase. Swift delivery.
John Curley
Oct 17,2024Fast and professional delivery. Simple and effective.
Nigel Fletcher
Oct 17,2024Good product at reasonable price and quick delivery.
Charles Duckworth
Oct 14,2024The product is fine, works well. However, I object to several requests to review an item. This evening I tried to purchase an identical item online, fine until it came to payment - the web site seems unable to process the payment. Santander have approved it, but the web site can't complete it. I don't have time for this. Get it sorted.
Aidan Reid
Sep 13,2024Faster than expected delivery of exactly the right product, at a really competitive price. Brilliant!
9 Upminster Road South, RM13 9YS, Rainham, GB
https://www.tapsempire.co.uk
Tina T
Feb 23,2025So happy with my purchase and fast delivery