To leave a review you need to be logged in
Reviews 177
Darryl
Mar 16,2024We have our modem in our basement as the cable enters our home there. Unfortunately upstairs an iPhone 13 does not receive a strong enough signal to stream video consistently. Not sure what simple and inexpensive things we can do to address the issue. I understand I could move the modem to the main floor, but it would not be convenient nor appealing to have it located there.
Ling
Mar 16,2024most of the time is great 👍 But a few times, when I was in zoom video calls, it went really slow. Zoom notifications said my internet was too slow. The video actually froze due to slow internet. Not sure why.
Holla Smith
Mar 16,2024The setup process was super easy and my service has been reliable and cheap! I would recommend it to anyone getting wifi in Toronto.
Christopher
Mar 16,2024Easy people to deal with,and installation made easy. Thx
J G
Mar 16,2024Works. Easy install. Adequate ping to browse etc.
Robert Scott
Mar 11,2024I wanted to get internet from Telcan and they sent out a tech to install. It didn't work so they sent out a second tech the next day. It still didn't work. Tried watching TV that night and found it wasn't working. Had to pay Bell to fix it. They said the line had been cut by telcan. Completely incompetent in my opinion.
Michael Amadio
Feb 08,2024Seamless transition to new internet. Easy to read bill. Happy new customer!
John Vroom
Jan 31,2024As a person who values honesty and integrity in business, my experience with Telcan has been nothing short of disappointing. Despite initially agreeing upon a specific pricing plan, with a 2-year commitment by Telcan for no price increase, Telcan failed to uphold its commitment, leaving me frustrated and disillusioned. From the outset, I was drawn to Telcan by promises of reliable service and transparent pricing. However, my satisfaction was short-lived when I received an email part way through the agreed-upon terms. In summary, Telcan decided to forgo the original agreed to price, imposing a price increase. (See their email below) Despite multiple attempts to seek clarification and resolution, I was met with evasion and indifference from Telcan. (see their response to me below) The lack of accountability displayed by Telcan is deeply concerning. As customers, we should be able to expect a company to honour its commitments. We should be able to trust that advertised promotions and prices will be honoured. However, the blatant bait and switch tactics of Telcan, and the disregard for their own terms of service leaves me questioning the company's integrity and reliability. Also, I recently discovered that Telcan solicits reviews in return for compensation. Such practices should be banned. Anyone looking at Telcan reviews should filter results based on "negative" as it provides a clearer picture regarding this company. The frustration and inconvenience caused by this pricing discrepancy cannot be overstated. As a consumer, I rely on accurate and transparent billing to manage my expenses. The failure of Telcan to stick to our agreed-upon pricing plan has not only eroded my trust in the company, but also created unnecessary strain as I switch providers. My experience with Telcan has been profoundly disappointing. I would caution others about committing to service with them. I cannot in good conscience recommend their services. Below is the communication from Telcan to verify my experience. "Dear xxxxxxx, Telcan Account # xxxxx Telcan is committed to providing high-quality internet services to our clients. To keep up with rising business costs and to continue providing you with the best possible services, your internet plan price will be increasing on Feb 23, 2024. On the date of your first bill after Feb 23, 2024, the monthly service fee for your Internet package will increase from $xx to $xx (plus taxes). To help accommodate this change, we will end the term price increase" and their followup to my complaint: "After careful consideration, our management made the decision to conclude the promotional offer earlier than anticipated. We understand this may not align with your expectations, and we apologize for any frustration it has caused."
customer
Jan 03,2024So yes, it was fine.
Manny
Dec 31,2023Fabulous price with a speed that’s great! Everything was on time with every step communicated promptly! Thx again 👍
Ronald Stevens
Dec 31,2023Everything was fantastic
Mark E
Dec 31,2023Super reliable service, and excellent value. Great Internet service, both for speed/bandwidth and coverage. Also, dependable, professional customer service, easy installation and more value.
customer
Dec 30,2023So far so good! Got this service on Dec 15th, till now no issues. Wifi is so powerfull.
Monque
Dec 30,2023Installation was quick and on time. No significant issues since, just better internet at higher speeds!
DE
Dec 30,2023Great fast service. No real issues great value for the money
roo her
Dec 30,2023Fast delivery of modem
Theresa Cody
Dec 28,2023Signing up was easy. Telcan followed up before and after activation. We are impressed with the service and are so glad we chose Telcan
Tammy
Dec 27,2023U were here when I said and customer service was great
Joshua Woodward
Dec 26,2023Quick to order online, fast delivery, easy to set up. Exactly what you hope for.
2800 Skymark Avenue, 402, L4W5A6, Mississauga, CA
http://telcan.com
CHINYERE
Mar 17,2024The network is very strong and serving my family really good