TengoInternet
To leave a review you need to be logged in
TengoInternet has provided outdoor wireless connectivity to businesses since 2001. Our approach to outdoor WiFi solutions has been proven to:
1) Improve guest ratings 2) Reduce guests complaints 3) Increase occupancy 4) Enable customers to generate revenue from their WiFi investment.
We have installed over thousands of WiFi networks throughout North America, successfully connecting millions of consumers. We serve our valued customers from our corporate headquarters in Austin, TX and our network operations center in San Antonio, TX.
Reviews 993
Derrick Lawlis
Oct 11,2022I paid for the upgrade and have spent 4 of the last 5 days on the phone trying to get even basic service. Today, I spoke to Alex and he was finally able to get me connected properly and was very professsional. I suggest you ask Alex what he did to fix my issue and have him train the rest of the people I spoke to previously.
customer
Oct 08,2022The IT support person- Ashley was SO help in getting me logged into the internet! He did not leave me hanging, he waited until I was fully logged on & connected. I give him more than 5 stars! 10 Big Stars to you Ashley!!! Thank you so much for all your support
Cynthia Cowan
Sep 23,2022Alex V He was great! Very patient with me and didn’t give up when the connection wouldn’t work. I now have all the connections I wanted. I appreciated his attitude and assurance that we could fix it! Thank you Alex!
wenda freedman
Sep 21,2022Alex was faced with a difficult problem when I tried to add a 2nd device. I had changed 2 devices since my last camping experience and the old info kept appearing. He patiently sorted the whole thing out for me. I am well pleased. Wenda
MJ & PJ Lyons
Sep 20,2022This is the first time we used this in the park we are staying at and we had a small problem with the download speed. But when I called, I was able to resolve my issue with ALEX - he was very knowledgable and very patient with me as I manuevered through the process (which was not long at all). Thank you to Alex for helping a grandma get through this! A+ Experience!!!!!
Nikki Burrell
Sep 16,2022Fantastic! Russel was polite, patient and enabled me to fix the issue I was having!
PAMELA
Sep 14,2022The Internet tech was wonderful and patient and it worked out as far as being able to get on line. The service is in and out quite a bit. Hope they figure out a better system!!
Dan Williams
Sep 12,2022We have been trying for 2 days to reach tengointernet given they advertise 24/7/365 customer support. Update … We finally heard back from customer support and they fixed our internet issue completely, only wish it hadn’t taken 2 days. Dan
David Sasseen
Sep 09,2022Was having trouble and Alex did an amazing job taking me step by step to get me connected. Alex was patient, professional and very knowledgeable.
ROCKIE SOLIEN
Sep 06,2022Sandra help us out today on getting my phone 📱 and TV 📺 hook up and She was GREAT I appreciate her help big time immensely Very very good customer service 👍 9
Brian
Aug 16,2022My Internet just stopped working and I and I called and Sandra called me back in a timely manner and walked me through how to fix it she's great!!!
Bohdan Krewsun and Sabina C. Barney
Aug 10,2022I would like to commend Malcolm Richburg for his exceptional professionalism. He was competent, patient, thorough, and knowledgeable in this field of internet technology. The problems with my connectivity was no easy task ton remedy since the Wi-Fi at Santee Lakes was not properly bridging. From my professional perspective Malcolm needs to be thanked for his service with TengoInternet. Thumbs Up!
Edward Kettmann
Aug 10,2022I wanted to Let Evan was a huge help! Incredible patient while helping try to upgrade my Tangointernet service. My phone could’nt link in to get it set up. He stayed on the phone and troubleshooted For 50 minutes with me. When I got I started from with everything he taught me. I finally got in upgrade. Thank you Evan you are amazing. Give him a raise he deserves it. Best Regards
rfk
Aug 07,2022Problem was solved. If your web site worked the call and the long wait period would not have been necessary.
Lisa Vitale-Mullaney
Aug 05,2022Russell Hughes was outstanding. Not only did he listen to my issue but after checking a few things knew exactly what the problem was and worked quickly and efficiently to resolve my issue. Internet is up, running better than before. A++++ customer service.
BNR
Jul 28,2022I had a billing issue and it was solve no problems.
John Stuart
Jul 27,2022Alex was very helpful and professional unfortunately he had to elevate the issue to another level above him. There was an issue with the operation of the pole we were connecting to. Have not heard anything since it was elevated. Don’t know the status.
Camille Brothman
Jul 27,2022Evan was pleasant, had a lot of patience, he did help me resolve my problem. He was a 10 as far as being a customer service representative.
Gordon Rumohr
Jul 21,2022Super helpful rep first answered the phone, no long wait and no message needed. Walked me through the issue and sent separate instructions
3300 N I-35 Suite #600, 78705, Austin, US
http://www.tengointernet.com
Rick Hahn
Oct 13,2022Sandra Macias was extremely helpful in getting me back on line. It took over 37 minutes but she never lost her composure even though I was getting frustrated. She is truly a valuable employee and should be recognized for her professionalism, and if I may add a pay raise.