TengoInternet
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TengoInternet has provided outdoor wireless connectivity to businesses since 2001. Our approach to outdoor WiFi solutions has been proven to:
1) Improve guest ratings 2) Reduce guests complaints 3) Increase occupancy 4) Enable customers to generate revenue from their WiFi investment.
We have installed over thousands of WiFi networks throughout North America, successfully connecting millions of consumers. We serve our valued customers from our corporate headquarters in Austin, TX and our network operations center in San Antonio, TX.
Reviews 993
Elvina Baxter
May 28,2017This is the absolute worst WiFi for which I have ever had to pay. Not only is it extremely slow, it cuts out during important tasks.
Jeffrey Major
May 24,2017The Tengo team is very professional and great to work with. They were flexible in accommodating our timelines and completed the install ahead of schedule. We've had no customer complaints since installation, and it's fair to say our resort now has the best Wi-Fi in the area.
James Lindsey
May 07,2017Worst service to date. Double billed my Credit card, slow and difficult to connect. Keep getting error for unable to connect to a secure connection. Lousy web site and poor response!
Ryan Dolan
May 05,2017Very happy with the product and service. Spent the time educating me on the technology and options, and consistently underpromised and overdelivered. System was done on time and on budget and works as advertised.
Beverly Frost Kenney
Apr 27,2017System is working well after one week and support and installation people are helpful and concerned about my success with this investment.
Michele Rockwell
Apr 12,2017Haven't been able to get wifi. Called and they said they were in stalling new equipment and had no idea when they would do it. What???? Bad business
Lou P
Mar 26,2017Fussy to connect. No chat, slow tech support response, EXPENSIVE!
Richard Regnell
Mar 07,2017We recently had a huge upgrade and rollout of our RV & Golf Resort internet serviice and my hats off to the installation crew, the management to coordinating everything and customer service for tweaking the system as needed. I must of course give a huge thanks to Kevin Lloyd for being there from day one to today and all his oversight etc. Many thanks, Richard Regnell General Manager Rio Bend RV & Golf Resort EL Centro, CA
Fred
Mar 07,2017We have been in the San Diego KOA since Jan 1 (now Mar 6). TengoInternet service has been unavailable almost as much as it has been available. Whenever I've called Tengo, their responses have ALWAYS been "We don't know what the problem is and we don't know when the problem will be fixed". When I've talked with the park management they have expressed their frustration in not being able to get reliable service from Tengo. I understand that they are a real low budget operation, and really don't seem to care about their level of service as long as the RV park pays their bill. We are full-time Rvers, and travel throughout the US. Whenever we've been in a park that subscribes to TengoInternet, similar problems arise. Obviously the RV park's reputation suffers because of Tengo's poor service record. Of all the parks we visit, and talking with other RVers, this is the number one complaint - "lousy service from TengoInternet".
Jeff Fuchs
Jan 26,2017Spoke to tech help, unable to connect. Offered us 'tips' and work arounds not shown in directions. Finally, able to connect, 3 of 3 found service useless. Slow, and dropping out. Will complain to host KOA in the morning. Tech rep was condescending IT type with zero customer service skills. We have used iPads and laptops, phones, etc all over the US and 2 other countries since Jan first 2017. We do know how good service works. This certainly is not it. Guests at KOA ABQ, NM. UPDATE - FEB 23, 2017 It is clear as I read the comments below. Tengonet makes a point to discredit complaints, ISP's, and their own customer (campgrounds etc.). Tengonet needs to realize that in 2017 customers are capable and recognize poor service. We just returned from a 30 day motorhome trip in several states. Only one campground with wifi failed to serve well. That was the KOA using Tengonet. All other connections were satisfactory for our four users with both smartphones and tablets. It is very poor form for Tengonet to challenge customers, users, and anyone other than their own inadequate service.
Stuart
Jan 01,2017Often can not log on, and if can, get dropped. Paid for fast internet, but can't even log in. Horrible. Phone and ipad work much better using our data plan. Worthless. How can they call it high speed when the phone data is so much better?
Mike
Nov 08,2016The installation was done in under a day and the tech was great. The service from Tengo Internet has also been great and our customers love it. I would recommend them with out reservation.
Cassie Chism Sanborn
Nov 01,2016My husband and I recently bought a campground, so I reached out to Mike and Tengo Internet to discuss getting WiFi in the campground. Mike was incredibly patient, listened to all of our needs and then gave us a very honest recommendation. He is not your average salesman and it was a breath of fresh air. He could have given me a run around, but decided to be honest and it just shows the trustworthiness of this company. I would recommend them absolutely.
Chris Merrill
Jun 08,2016Apparently many RV parks are now using TengoInternet to provide WiFi service to their customers. My first experience (at the San Francisco KOA park) was a joke. I never got past the logon screen. The people at the park, tired of the complaints about TengoInternet, said there wasn't anything they could do except give me TentoInternet's phone number. That proved to be useless. We also stopped at an RV park in the Seattle area served by TengoInternet. This time I was able to log on, but sadly, was charged for the use of their network. What!!!? Speed ranged from slow to, well, stopped. I got up at 4am to see if it was any more usable, and the speed seemed ok. However, during normal waking hours, it was very frustrating to use. Unfortunately, when TengoInternet is only game in the park, you're stuck. There should be better service providers available to RV park owners.
James Blackshire
Jan 24,2016I am likely to decline use of your service in future. The times I have "used" it have been frustrating getting logged in, use of only one device at a time, slow performance, inadequate campground antenna setup (not necessarily your issue, but it does affect the user experience). I have 8 devices that I use interchangeably, and want to have on the Internet for updates, email and Facebook. I don't even want to think of trying to do high-data apps over any free Internet.
Anina Smith
Dec 25,2015I had a pleasant time, but the Internet was weak in my area. It was also very hard to connect.
Nancy Corsi
Dec 19,2015Not worth the $$$ should have listened to the RV park when they said it was marginal at best
Jerry Albino
Dec 15,2015Depends where you're at. When we are at 49er it's great. When we stay at Marina Dunes in Monterey, it's horrible. Not sure if it's you or them!
William Tembey
Dec 14,2015We have used the service, provided by several RV parks in the Western US. Guessing the system is greatly limited by the number of users. Seems like the user base should be closer to the max. It appears the user base is closer to the minimum for the amount of users. Perhaps 1 of 5 locations were as good as being at home.
3300 N I-35 Suite #600, 78705, Austin, US
http://www.tengointernet.com
Wilma
Jun 27,2017Terrible service or should I say lack of service. I paid for 7 months up front $144.00 and was able to connect right away to pay, with that being said when I went to sign on nothing would not let me, I called and was on the phone with them for nearly 2 hours and finally just gave up and went to bed, I was never able to connect with my phone it would connect then disconnect. I had called this company 4 or 5 times and finally I just decided I just wanted a refund, I was offered a time extension, What? I said you can extent my time for 1 year but that does not fix the issue of not have service. I asked to send me a refund and I was not interested in have this service I am only at the campground on week ends so I could have only tried to use the service 5 times before cancelling. It has been 3 weeks and no refund. Of course there is no billing phone contact and the customer service rep. says they are reaching out to billing then I get a survey asking if I was pleased with the service, I also receive email with my ticket has been updated. There is no way that getting my money back should take so long. I would also like to add I am not the only one in our campground waiting for their refund and they are getting the same run around.