To leave a review you need to be logged in
Award winning UK online jeweller with over 6000 items of jewellery that all come with a full 5 year guarantee and stunning luxury packaging.
Reviews 706
Shirley
Feb 07,2025I have now purchased two rings from this firm and cannot praise them highly enough for - (a) Excellent Customer service, very helpful and friendly and (b) Beautiful jewellery arriving in lovely presentation boxes and packaging, delivered straight to my door by a very safe, reliable delivery service.
DENISE
Feb 07,2025My husband bought me the Amora Heart 2.00ct Lab Diamond ring set in platinum. Although it's advertised as an engagement ring my husband got it as an eternity ring and WOW... It is totally stunning... it's super sparkly and sparkles in every direction you look at it ...it's so hard to put in words how beautiful this ring is. Dealing with the Diamond Store is a breeze, so easy to place an order and any contact with them is so straight forward, they get back to you almost straight away. The packaging is so stylish, my ring came in the most beautiful box when I opened it a light shone down on the ring showing it in all it's glory....a moment that will stay with me. It took 2wks to arrive and given the craftsmanship of the ring it's well worth the wait. Thank you all so much at the Diamond Store 😊
Simon Whitworth
Feb 07,2025Overall a decent first experience of buying jewellery online. Timelines slipped a bit but customer service was generally good and personable.
Mrs. lesley wickenden
Feb 07,2025I didn’t know the progress of my order. No contact from order to delivery.
Alison Stead
Feb 07,2025Great website and so much choice. Bought two items recently and they are both exactly as stated and beautifully presented. Definitely will buy again from this company.
Derek Embrey
Feb 07,2025A very clear description of the jewellery item combined with very rapid shipment. My wonderful wife is a very happy custumer for the jewellery items and those purchased arrive very quickly and on time for the happy day and this creates a very happy Husband. i.e, ME. Thank you
Mr Danny Butterworth
Feb 06,2025Here on time absolutely amazing quality definitely be getting any other jewelry from here highly recommend
Kieran Reilly
Feb 06,2025Engagement ring absolutely beautiful. Delivery was perfect with no issues.
Peter Macey
Feb 06,2025Excellent service levels and great prices for quality products
Samantha Rodgers
Feb 06,2025I absolutely love this ring. It's extremely sparkly and fits perfectly.
Darren Mannix
Feb 06,2025The delivery of the product was fine but the bracelet has lasted one month & broken the small hook between the links, which is flimsy has broken!! This is not acceptable for a bracelet worn for a month.
Mr E Gray
Feb 06,2025This was a terrific experience from start to finish. Excellent range of products made the choice difficult but the unique design and very reasonable cost was irresistable. Excellent after sales service/regular updates gave peace of mind. Product was delivered on time as promised. Cannot praise enough.
Mr Glenn Richardson
Feb 06,2025Deliver fine goods on time , then when a problem arises they are all over helping
Steve
Feb 06,2025Very happy with the item we ordered but after originally being told the item was in stock we received an email stating it wasn’t available for 4-6 weeks, was a gift so would have arrived too late. Cancelled order then saw that it was back in stock a week later so reordered and received it in time. Very confusing.
Anthony Osullivan
Feb 06,2025Communication is very poor and when you finally get through to them it’s a different story every time. However the jewellery they supplied was way above expectations and is beyond beautiful. Well worth the wait.
Derek Kilkenny
Feb 06,2025Sadly I must advise this is a very difficult company to deal with. I bought an item pre Christmas which I returned after Christmas and despite them emailing acknowledging me returning the item and passing it to their jeweller to check it’s condition they have failed to contact me or refund the money. I’ll now have to take it up with my bank to get the refund. Suggest you all try somewhere else as this is not a good company to deal with.
Scott Elizabeth
Feb 05,2025Good company I had a great experience. It`s really a good service.
Mr Alan Jones
Feb 05,2025Review of 2 ring purchases. I bought 2 rings. 1st ring - purchased several years ago however within months of wearing it emeralds and diamonds fell out. I informed them within months. I have only just sent it back due to personal reasons keeping us busy but I had faith in the 5 year warranty. They are saying the ring is damaged and I have had to pay for a replacement (at a reduced price). Unhappy at this, their warranty isnt worth a thing so don't be fooled! The ring was never damaged and replaced a similar ring that was worn for many years without any issues. 2nd ring - purchased an engagement ring. Everything was fine with it apart from it being too big which is not their fault. I informed them and I was told to send it back. During the purchase I was told a ring resize is free. No time frame mentioned. We sent the ring back and because we are out of a 60 day window they have charged me £150 for a resize. This was reduced to £95 but no further movement. Lied to me regarding a free ring size, or at the very least did not inform me of a time frame. With a wedding coming up, and lots of expense, between these 2 rings this is an expense we were not expecting. This is not the sort of service expected or needed during a time leading up to a wedding which can be stressful enough. Avoid at all costs! Edit - when I purchased the 2nd ring. It was showing in stock for immediate delivery which was suitable for my planned proposal date. The it turns out the ring wasn't in stock! The date given to me still worked out however it was also several weeks late. Due to the importance of the actual proposal date I had to come up with an alternative measure until the real ring arrived. Absolutely shocking from start to finish.
Mr
Feb 05,2025I ordered an item 4th of December 2024, after quite sometime had pasted i contacting them on a number of occasions to question the whereabouts of the item and always getting the same response of, it is in it's final stages. I become frustrated and ended up cancelling this order 4th of February 2025 having missed the occasion it was purchased for. First time I have ever used dimond store and safe to say the last time also. I hope this review prepares you for the experience your about to in endure.
Suite 17410, 20-22 Wenlock Road , N1 7GU, London, GB
https://www.thediamondstore.co.uk
Elijah Goodman
Feb 07,2025Super quick and easy. Excellent value for money.