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Award winning UK online jeweller with over 6000 items of jewellery that all come with a full 5 year guarantee and stunning luxury packaging.
Reviews 706
Consumer
Jan 26,2025My partner brought my engagement ring here in 2023. It has tarnished. The diamonds have fell out. Sent it back in 2024 to see if they could fix it and they said they couldn’t. We asked if we could reorder a new ring in the same size and they said they wouldn’t. Do not recommend this place at all! Now have the added extra expense to addd to the wedding which is getting a new ring!
Mrs Susan Mills
Jan 26,2025Delivery was fast was kept up to date with emails to say been packaged when despatched and delivery time date. Ordered ring for grandaughters 18th cale well packaged in box with velvet pouch and gift bag. Also game with authenticity certificate with valuation very impressed would not hesitate to order again
ta66
Jan 26,2025Only reason it's not 5 star is the item took 2 weeks longer than quoted and missed the occasion it was bought for which was a shame. However jewelery was exactly as discribed and reasonable value for moey
Mrs Karen Wynne
Jan 26,2025Ring is lovely but had to email for updates, communication not great.
Ian W
Jan 26,2025Delivered very quickly. My wife was absolutely delighted.
Parveen
Jan 26,2025I ordered a ring and messaged the customer service via live chat to send it back as it hadn’t reached my home yet whilst being at the DPD this was over a week ago now and they are not giving me my refund yet and have the excuse of saying once then receive it they will but they have got the ring back but are not refunding me
Mrs Carole Ann Roycroft
Jan 26,2025Bought a Diamond Heart necklace for my sister’s70th. Got in good time for her birthday.
Terence French
Jan 26,2025Ordered a special size ring which had to be made they kept me informed all the time and it was delivered as promised
PENELOPE DEDMAN
Jan 25,2025Beautiful pieces. It was so sad I had to wait 4 weeks for rings as I have arthritis in my hands so needed them to be made bigger than normal for a woman's fingers.
Tom
Jan 25,2025Would be a Zero Star if I could. Beware of this company and their bad reviews - the reviews are REAL! Ordered a ring on boxing day. Delivery stated on the website was next working, this then arrived 10 days later. Ring although looked nice was too big. Sent back for resizing. You have to send back via dpd (all tracked) website term's state once they receive your ring they will assess it within 14 days. We had to chase the ring, to which at first they said they didn't receive, send the dpd tracking and proof, low and behold it's then found. Told to wait 14 days for assessment. 3 days into this, they advise they originally sent out the wrong size (bought a L.5 sent a M). Asked to be sized at the original sizing. Then they go radio silent, phone lines are always broken, they don't reply to emails. Requested a refund, then we got an email stating this is now with the management who will advise if we can refund. Card issuer has been contacted and are processing our refund. Buy on a credit card if you use this company! I would not recommend and entertain them or any other online jewelers again. Youve been warned!
Caroline Nall
Jan 25,2025Fast efficient service. Affordable
KEITH ROBINSON
Jan 25,2025Absolute outstanding service. My first time ordering from the Diamond Store. The quality of the product, amazing Service out of this world. Any fears about buying were soon dispelled. Thanks
David
Jan 25,2025Stunning Amazing so beautiful
Adrienne Ross
Jan 25,2025Outstanding service and communication. First class customer product created. Delivered in very high class packaging,
Mrs J Dolan
Jan 25,2025Initially disappointed as item was out of stock , was advised of a 4 to 6 week wait. Then just a week later I received an email stating my purchase was on its way!! I received my pendent next day & was thoroughly delighted with it.
Mr Taylor
Jan 25,2025Awful customer service. Hard to get hold of to resolve issues. Constantly told i would be called back but never was. Generic emails that didn't address the issues. Almost seemed like a scam.
Karen
Jan 25,2025Excellent service and gorgeous necklace
Paul
Jan 24,2025Ordered diamond earrings on Monday received them on Wednesday. Very good online service. The only issue was that the online chat I had with a representative said they were not in stock (twice) but they obviously were in stock. That diamond earrings are excellent, just as described. I am very pleased with my purchase.
Trisha
Jan 24,2025Website was easy to use. Order was placed and was received within 2 days. Delivery was secure in that a PIN code was needed before courier would release package (PIN code was sent to mobile and email approximately an hour before delivery).
Suite 17410, 20-22 Wenlock Road , N1 7GU, London, GB
https://www.thediamondstore.co.uk
Benjamin Hobday
Jan 26,2025The product I ordered wasn't available for Xmas and informed I wouldn't receive it until the New Year because it had to be made. However... I did receive it before and made my wife very happy, thank you!