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Award winning UK online jeweller with over 6000 items of jewellery that all come with a full 5 year guarantee and stunning luxury packaging.
Reviews 706
Marcus
Jan 23,2025Excellent service, with the product I ordered online arriving in plain packaging and in good time. What wasn't ideal was my other half having her break from work when the delivery came, but that's a DPD issue!
Mum makes daily
Jan 23,2025The diamond store has helped me pick out a perfect birthday present for my wife. They have a great selection of jewellery, but I knew what I wanted as soon as I saw it. The delivery time is quick, I chose the wrong size ring by accident and they responded quickly. In the end I didn’t even need to change the size as it came out a better fit. From the packaging to the message card. It truly does make a special gift for a special person. Thank you to the diamond store team I will definitely be shopping here
Stewart Price
Jan 23,2025Lovely quality,fast delivery
Kyriakos M.
Jan 23,2025Great as always!
Dawn Berry
Jan 22,2025Excellent service arrived very quickly . Quality of product extremely pleased with it .
Ashley
Jan 22,2025Ordered an item for an engagement, was meant to be delivered a few days before a weekend away, called the courier multiple times with assurances it would arrive on the day, it did not. Got in contact the next day. The courier said it hasn't been scanned again so to raise an enquiry with the seller. Spoke with them and they have raised an investigation, their responsiveness at first was shocking, but I am now 8 working days, 12 days after raising this and still no further forward. I have to wait for their courier DPD to complete their investigation before I am issued a refund. It should not be on me the customer to bare the burden of being out of pocket or item because of the stores 3rd party, it's an outdated policy that needs rectifying. I've asked for a call to resolve this nothing. I am not asking for much, I want my refund and you can take this up with DPD for them failing to deliver my item. Judging by recent reviews it seems they have gone downhill considerably and if I had looked at these beforehand I would not have ordered from here. Please give me my refund so I can buy my engagement ring somewhere else, the amount of stress this is causing me is unbareable.
Angeline Coates
Jan 22,2025The whole ordering process was really easy and when there were problems the sales team informed me quickly and gave me guidance on choosing an alternative ring. The ring arrived promptly and is a perfect fit. The ring itself is beautiful and a lovely design which is hard to find in shops for an affordable price.
Vicki Benton
Jan 22,2025Lovely quality item, exactly as described and beautifully packaged. The photos on the website do not do it justice! Safely and quickly delivered. Will definitely return!
ChrisH
Jan 22,2025Product clasp ineffective, after sales service appalling - they lie and lie and lie. They tell us they have despatched a replacement chain. It never arrives. They then say it will be despatched. It never does. This has been ongoing for a month. Do not go near this company -they are impossible to deal with - and are brazenly dishonest... UPDATE- eventually got the replacement- BUT ONLY DUE TO SIGNIFICANT PERSISTENCE
Suji Malla
Jan 22,2025Prompt delivery for one of the order but the sapphire looked completely different to what’s advertised on the website. I have sent the ring back for the refund . For the 2nd order , the ring showed it was in stock , but after placing an order , received an email saying it’s out of stock and will take 4-6 weeks for the shipping.
Miss Denisa Mona
Jan 22,2025Item exactly as described on website and speedy delivery.
Lisa V.
Jan 22,2025Wonderful service! Good communication, beautiful packaging and I’m delighted with my new eternity ring.
Steven Mcfarlane
Jan 22,2025Ring was perfect
Jc
Jan 21,2025Outstanding service from start to finish and very quick delivery
Ian
Jan 21,2025My order arrived one month after I paid 20 days later than promised. I had to chase info and was met with complete apathy..
Mr Anthony Bowen
Jan 21,2025Quick n easy
Mo
Jan 21,2025Good quality ring - looks the part and wifey defo loves it. Would have got 5 stars if the Ruby was more red rather than a deep pink. Delivery etc as expected - good.
L B
Jan 21,2025Received a faulty pair. Non-existent customer service
Alex
Jan 21,2025Found the exact engagement ring I wanted for a very reasonable price. It arrived very quickly in discreet packaging. The box and everything is nice with a feel of quality and ring itself is beautiful and I couldn’t be happier. Hopefully I don’t need another engagement ring, but if I did then I would definitely use again. Thank you!
Suite 17410, 20-22 Wenlock Road , N1 7GU, London, GB
https://www.thediamondstore.co.uk
Matthew Allen
Jan 23,2025Be very careful. I purchased an engagement ring prior to Xmas and as my partner thought it was slightly to big she took it to a reputable jewellers to possibly resize. The jewellers like I was, was completely shocked to see that the ring wasn’t hallmarked. This is a legal requirement and I was absolutely shocked when I contacted the company only to be told that they sent a number of rings out before xmas like this without hallmarks to meet the Xmas delivery times! I tried to sort this with the company and even after speaking to a manager they had no urgency to sort this and I lost complete confidence in the quality of the ring and the company. Full refund requested and received. I would never of known if I hadn’t gone to resize the ring. Please check the hallmarking if you chose to use this company.