To leave a review you need to be logged in
Looking for sustainable and affordable office furniture? Look no further than the largest collection of new, refurbished and 2nd hand designer office furniture for your home office. Trust our team of experts to help you find the perfect pieces to fit your style and budget at the office crowd.
Reviews 113
customer
Feb 16,2025I'm not quite sure how to rate this purchase. On one hand, I did receive a genuine Humanscale chair for an extremely reasonable price. However, if you buy from here, there are some things to watch out for. As others mentioned, the lead times are quite long and the chairs take a while to be dispatched. I only received one dispatch email (which unfortunately went to my junk) and no "your package is due to be delivered today" alert. (There was a tracking link, but it was flagged as suspicious by my browser.) The chair just randomly showed up and luckily my mum was there to take the delivery. Also, my chair was *extremely* dirty when it arrived. All the wheels and castors were filthy and even had hair trapped in them, so I had to spend a lot time deep cleaning everything. For the price, it would be nice if the chair arrived in a cleaner condition. The back of my chair was also pretty scratched, but this doesn't affect the performance or comfort and I knew I was buying a refurbished product, so some dings like this are to be expected – just make sure you're aware of that if you do order from here. In summary: very cheap, genuine product, but somewhat dodgy delivery and beware of dirt as your chair may need a deep clean like mine did.
Dominic
Feb 12,2025I purchased a refurbished leap v2 office chair for £365 and was told it will arrive within 10 days. On day 10 I had recieved and heard nothing, so I reached out to them for information and was told that they are missing some parts and do not have a set date yet, but will let me know by the end of the week. The end of the week went by, I messaged them on Saturday, asking for updates, with no response by Monday. On Monday, I asked what exactly they were missing from the chair and when I could expect to receive it. They responded by cancelling my order. I asked them why - when I made that purchase, there were 3 chairs in stock, but they could not fulfil my order. They provided no explanation about this or anything else. If you can wait 4 weeks or more to recieve your chair and dont mind if the order gets cancelled, then maybe give it a shot. I will be avoiding 'The Office Crowd'
Danny
Feb 11,2025Ordered the Chair on January 3rd. It arrived about a month later despite the delivery time advertised being 10 days. That said, the chair is EXCELLENT and was refurbished perfectly - it looks undistinguishable from a new product. They did communicated and update me throughout. I came very close to cancelling and having my bank dispute the charge, but the quality of the product was so good for the price that I'm now considering putting up with another month long wait to get another. Make of that what you will. =)
Simon White
Feb 11,2025Goods arrived badly damaged. No reply to emails stating the damage. Only this email asking to leave a review!!
Lyster Periotto
Feb 11,2025The product itself is excellent, and the re-upholstering is decent. Considering the price, it offers outstanding value. After doing some research, I found that for the same price, my options were either low-end chairs from well-known brands or unattractive, questionable-quality chairs from no-name brands. This refurbishment service strikes a great balance between affordability and quality. One area for improvement is communication regarding delivery timelines. While I wasn’t in a rush, clear updates are important for many buyers. When I reached out for an update, I received a reasonably quick response, but proactive communication would have made my experience better.
Lisa Morton
Feb 11,2025We love our refurbished office chair. It looks great and it is really comfortable. The lead in times for receiving our chair were longer than those on the website. I decided not to spend time chasing it and just be patient and trust it would arrive.
Joanne (customer)
Feb 10,2025Chair ordered 4th Jan, still not received 10th Feb despite numerous chasing emails. Excuses so far have included being busy from christmas, someone being out of office & a power cut at the company. They now don't seem to be responding to my mails, have had to dispute the charge via my CC company. AVOID.
Elizabeth Bradley
Feb 03,2025What a terrible experience. Purchased item 17th December. Sent a chaser to them asking where my item was 10th Jan to be told my item was being worked on and should be out the following week. Contacted again 20th Jan to be told they were 'missing parts' so would get it out ASAPwhen the parts came in. I ended up using a different company as I wasn't willing to wait months for a chair and got a refund.
Paul Jacobs
Jan 31,2025I was really impressed with the product as delivered but very recently one of the arms has broken down and I assume the faux leather has cracked. I haven’t used the product very much until recently and the cover to the arm on LHS has split. When you compare the two arms one has good quality leather with a much more resilient cushioning compared to the arm that has broken down and split. I assume the arm that has split is a replacement but not to the same quality as the original arm. Will be looking for a replacement arm cover LHS.
Kerry Phillips
Jan 30,2025They took £1200 of nine 14 day delivery is now 4 weeks, still nothing ! Don’t answer the phone , constant excuses Do not use them !
KH
Jan 24,2025The product was great but lacked instructions. It would have been helpful to know how the additional items (excluding the headrest) fitted on the chair.
Lukeyboy
Jan 22,2025Did a google search and this company is one of the top searches with a flashy website. Picked the chair 10 day deliver stated. Very poor on updates for orders and delivery, so contacted them. Advised to wait 10 days, so did. Then went beyond 10 days and start e-mailing them. They did respond but with vague answered and not really telling you what is happening and when the chair is actually coming, after a couple of attempts. I then came here to read reviews and saw I was not alone in my issues. I have asked for a refund now as looks like I wont get a chair anytime soon and concerns over quality.
Andy Gorman
Jan 17,2025Found OFFICE CROWD ONLINE as a research threw different company’s as seen this place great value great prices So bought a chair for under £200 DO Task Chair so got it fast delivery really happy with it really comfortable and mesh back was perfect 👌
Robert Mitchell
Jan 16,2025For some time I have been looking for a new desk for my home office, you have either really cheap desks that look rubbish or the more expensive desks look great but over priced. I found the The Office Crowd, got a Herman Miller desk and a Steelcase pedestal for under £200. Ordered a week before Christmas, spoke to Rebecca in customer support to confirm delivery and all is great. The desk turned up exactly when Rebecca said it will, the desk and pedestal are in great shape and overall a positive experience. I was put off initially by some of the reviews, but I think most of them are from a lack of understanding of the time frames as each desk is refurbished on demand. For my growing business, i will keel The Office Crowd bookmarked to always come back to when i need to expand. Thank You The Office Crowd!
lisa mclachlan
Jan 16,2025Got my order and couldn't be any happier. Thank-you so much.
Garry Graham
Jan 16,2025What a company. They could not be more helpful in getting what I needed, even got a small discount (the girl in the office was great) and they set up time and date of delivery to suit me.
customer
Jan 13,2025Couldn't be happier. The knoll desk was in amazing condition. Delivered quickly. Very easy to put together. A business quality desk in brilliant condition that'll last me a lifetime, for 70 quid!
Joe Tuckwell
Jan 06,2025I’m not particularly happy with this. First of all, I had to wait a really long time to actually get the chair, but as they refurbish it, I can understand this, somewhat (even though it was ages!). However, delivery aside, my biggest issue is that when the chair arrived, so much of it was loose or not tightened properly and I don’t have the tools or knowledge to rectify this. So really I am left with a loose rattly chair. Sorry but I would not recommend.
Duncan Moore
Jan 04,2025Ordered a chair in December 24 and this was done whereby I made an offer which was accepted online. Someone must be actively operating this web page but anyway no chair and all contact via customer services email address bounces back and telephone calls go to voice mail. This company was placed into insolvency with Begbies Traynor around a year ago in Jan 24. Do not use this website the company no longer exists.
Dan F
Feb 18,2025Genuinely the worst company I've ever dealt with. Ordered a £400 chair almost 2 months ago. They delayed past their 10 day policy, continually "checking in on the warehouse" whilst also going through "staff shortages" and "annual leave." It was clear after a month they couldn't fulfil my order and once threatening charge back they attached a refund titling it "APPARENTLY IM A LIAR." Incredibly rude and immature staff. 0 compensation offered, no alternatives, 0 transparency. Before you go to purchase, try calling their number - it doesn't work. That is all you need to know. Please avoid.