I got the product I was looking for, but the service was very poor. There was no courtesy of customer entering the store and behaviour was rude.
What a positive experience. From the get go their sales rep Paul got back to us and was always available to assist. We cant wait to share our renovation with all of our tile mall bathroom supplies and hardware through out. Thanks again to the guys at Tilemall for their selection and constant customer service.
Paul from the Tilemall was very helpful. After discussing our requirements and sharing a few pictures of our recent kitchen reno, he recommended a few different tile types, along with our own ideas. The samples really helped me decide what to go ahead with. We used the Stone Arena 600x300 Matt Light Grey in our country-style kitchen to provide a light neutral tone. The tile has darker grey and some blonde spots which help to tie in the wooden benchtop and other darker features of our kitchen.
After realising I ordered the wrong size Carrara hex tile I spoke to Paul. Best customer experience. Thank you so much Paul for assisting me to reorder and cancelling my original order.I would highly recommend Tilemall.
Super easy to select order & organise delivery.
Quick Postage! Love the tile samples.
Beautiful marble fan tiles. Just the right tile to lighten up the kitchen as a backsplash.
Efficient, fast and friendly service
I ordered tiles that were in stock on the website. I was sent tracking information to say that my tiles had been sent. Two days before my tiles were supposed to be delivered I got a phone call to say that they actually don't have my tiles in stock. Despite still being available to purchase on the website. I then picked an alternative tile as I needed them urgently and another week before they have been sent and another week before they arrive. I could have waited one more week and actually got the tiles that I wanted. If I had known they were not sending them for another week after ordering them.
Great turnaround on posting of samples
Very easy to deal with, fast delivery, and good quality.
Very happy with my purchase of tiles, staff were very helpful and helped me with my choice and I received 30% off my purchase. Will be going back for my kitchen splash back
Paul was extremely helpful and accomodating. Highly recommend! Tile choices were also beautiful and exactly what we were after
Great for getting sample tiles so i can bring the vision together. Love it!!
Amazing customer service, great price and range, so helpful and knowledgeable. We needed tiles the same day, we chose them then Paul organised a quick turn around for us with the warehouse and we were able to collect our beautiful tiles in less than 2 hours. Could not have gone better!
Easy platform to use and order from. Great range, competitive prices.
Great service and a speedy transaction
Happy with the tiles as they go perfectly with our terracotta tiles
good website
C Mark Costa
Oct 12,2022The team was great to deal with. Very patient.