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Reviews 126
Daria Olb
Feb 11,2025Thank you Govinda for going the extra mile today with your customer service. It took us some time to decide the colours - thank you for your understanding especially as it was already quite late in the day. We could see the tiles on the floor as well as on the walls which was very useful as the colours look a bit different depending on the angle. The Hanworth Branch has an abundance of choice of tiles. We ordered tiles before for a bathroom _ we were well informed of the delivery times as well.
Swati Verma
Jan 31,2025I had been searching for the perfect tiles for my bathroom for two days, visiting multiple stores, but nothing quite matched what I had in mind. Just when I was beginning to lose hope, I stumbled upon Tiles DIY Staple Corner—and thank goodness I did! I was absolutely amazed that after all that searching, I found exactly what I was looking for in just 10 minutes here. All the credit goes to Pegah, who was simply fantastic! She not only understood my vision but also guided me straight to the perfect tiles without any hassle. Her patience, expertise, and keen eye for detail made the entire experience seamless and enjoyable. What truly sets this place apart is their beautifully designed bathroom models, which help you visualize how everything will look once installed. It made my decision so much easier! A huge thank you to Tiles DIY Staple Corner and especially Pegah for your outstanding customer service. If you’re looking for top-quality tiles and expert guidance, this is the place to go! 🌟
dorina maria Buda
Jan 17,2025The best in its sector. I have been in the throes of renovating a house for the past half year. All my 3 bathrooms in the house are from Tiles DYI, everything starting from tiles to radiators to entire bathroom furniture have been provided by Tiles DIY Colchester. Colin in the store is absolutely phenomenal, one of the most supportive, empathetic, and knowledgeable tradesperson I have worked with on this project. If you have been let down by other suppliers, providers, and tradespersons in the sector, I am certain this store, and especially Colin, can help you get back on your feet and go above & beyond to help.
Thomas
Oct 25,2024I have brought tiles from the Colchester branch again today and the service was AMAZING, Colin and Kim went above and beyond again for me. It really is the best tile shop in the Colchester area.
Graham roberts
Oct 24,2024I have always been happy to post glowing reviews on Trustpilot for companies giving me outstanding service. In this case, the opposite applies. This regards my Tiles DIY order no. SOR00072783 dated 13/3/2024 for Thassos White marble tiles. The sample shown in the Bounds Green branch was a perfect match to our existing tiles and the salesman promised that the ones ordered would be of the same quality. However, on delivery, we were horrified to see that they were far from it. All the boxes were heavily stained – caused by long-term storage in a damp environment [according to the salesman]. Over time, most of the tiles had absorbed this yellow/brown staining. [multiple photos available]. Most of the tiles were extremely poor quality or pitted or scratched or broken. No less than 30 extra boxes were delivered in with the promise they would be better. They weren’t, and the branch manager came himself to inspect them. In the end we could only use 15 sq metres and the salesman came, checked the unused tiles and took them all away with the boxes. Now the Operations Manager has refused to even refund us for the unused tiles, breaking their own contract terms, in my opinion [his email dated 15/8/2024]. Disgraceful. This review, prior to submitting, was hand-delivered to Tiles DIY staff for fact-checking in my presence.
Rodedra
Oct 09,2024Absolutely amazing service provided by tiles diy staff member Shahid at ilford store. Greeted us politely when I visited the store with family, offered us nice hot chocolate. Very polite, very respectful and professional staff he is, helped us with our required tiles coverage area for our property efficiently managed and delivered on time. I personally recommend him for future orders with tiles diy
grr lgd
Sep 28,2024We went to the store on Staples corner this morning. The service was great - I dont do reviews normally but this was worth a mention. Highly recommended. Good selection. Knowledgable. All round helpful.
Matt
Sep 27,2024We spent a while going through different tiles and Abdul & colleague could not have been more helpful. Abdul was also brilliant sorting out delivery when it was convenient for us and getting extra materials ready. Thanks so much!
Anastasia
Sep 17,2024Very pleased with the service I received at Tiles DIY in Staples Corner. Abdul was very helpful, answered all of our questions in a friendly and professional manner. I would highly recommend this place for a big variety of tiles too!
Patrick Gray
Sep 10,2024I looked left, right and center for the best tiles at the best prices; that’s when I stumbled across Tiles DIY, actually by complete accident when driving through staples corner. You have the best ceramic and porcelain tiles around not just in the manner but literally in London as far as I’m concerned; so I bought 60 sq meters of Erte Grey tiles, they’re the business. Anyway there’s a guy called Abdul who’s an absolute legend; I want to say thanks again for your help.
M Coles
Sep 09,2024Hugo at the Feltham branch has been amazing throughout the whole process. So knowledgable and patient. I wouldn’t go anywhere else for my next project. Thank you so much for making this so enjoyable.
Shai
Aug 06,2024The showroom in Staples corner was great and we saw a tile which we really liked for our new bathroom. ordered this online and received delivery within a timely manner. UNFORTUNATELY, as the pallet was lowered from the van, we saw most of the tiles were already damaged. the driver said contact the company and had to drop the delivery. We had to carry the broken tiles into the house. Communication with tiles DIY was VERY SLOW. Trying to reach anyone on the phone was also a challenge. ultimately they replaced the broken tiles and arranged another delivery. BUT they do not accept collections (even though what they delivered was already damaged). this means we are supposed to dispose of their broken stock. COMPLETELY UNACCEPTABLE. Thank God we didn't order any more from them.
Sam Kane
Aug 01,2024Tiles DIY in Chingford was a rare find. First of all the price beat everyone we tried and the quality of customer service was second to none. From help with choosing the tiles to returning the ones we didn’t use. Great advice also when needed. Over and above what we’ve come to expect from any retailer. Thank you. Can’t recommend highly enough.
Joseph Chi Lo
Jul 23,2024So pleased I stumbled upon this shop. Neil was super friendly and helpful, and found the exact tile I was looking for (having failed in a couple of other places). The price was great too!
Paul Shields
Jul 10,2024Great service from Neil in the staples corner branch. Been searching for a specific tile for ages, everywhere else wasn’t even interested to look, but Neil took the time to dig around in the back and came up trumps!
Artunc
Jul 01,2024I wanted to choose some slabs for my garden. I went to the Bounds Green branch where l found the staff to be extremely helpful, polite, knowledgeable with excellent communication and customer service. This is the second time l have used this company as previously l purchased my bathroom tiles from them too. I would definitely be coming here again in the future due to the amazing service, unbeatable prices and quality products.
Monkey
Jun 18,2024Awful Company. Sent me the incorrect tiles, not the tiles I ordered from the sample. Therefore I didn't accept the delivery. Over £1500 of tiles purchased and they only refunded £1000. Took off £500 off for delivery charges. Trying to palm me off by saying they sent the correct tiles and that the sample wasn't a good reflection of the tiles they delivered. They are completely different!!!
Patricia Lyons
Jun 16,2024We used the Colchester Branch - What a fantastic shop! Excellent customer service from the moment you walk through the door. Great display of tiles and ranges/options in sizes. Colin and the team helped us with everything from the grade/type/price of tiles, through to refunds for leftover packs and advice on colour of grouts etc. Worked well with Dan, the tiler, to make deliveries etc. flow smoothly. Easy to get to and plenty of parking outside. HIGHLY RECOMMEND this customer friendly store.
Symone Robinson
Jun 04,2024My statement is in reference to Bounds Green Tiles DIY N11 2UL. I had been assisted with getting all my fixtures and fittings from start to finish by the Wonderful Salesman JOHN. Every time I entered the shop JOHN was there and he was always happy to help me no matter what. I had visited the shop 4 times and there was one occasion I spent about an hour in there and JOHN was on hand to show me around and confirm the sizes and textures of all of the items I intended on buying from the Phoenix Catalogue. At no time did JOHN show any dis-interest or impatience. Having staff like JOHN working for your company is what keeps customers like me happy. Everything I bought has served it's purpose well with regards to the quality and fit. The team JOHN works alongside being Soner, Luke and two other staff members who were on site I also found to be very professional and polite.
Dennis Millington
Feb 17,2025The whole team at Tiles DIY Staples Corner are fabulous. Abdul in particular has been outstanding from the moment we met him, he is a credit to the company. I wish all businesses offered this level of service. Thank you