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Tooled-Up.com

4.5 (790 Reviews)

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Reviews 790

4.5

Out of 5.0

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tara broad
Aug 03,2024

I have bought from tool shed also trading as tool shed previously without issue. My second purchase with this company, was a Bosch universal cut with a nano saw blade. Upon receiving the package it was apparent by the tatty box that not only was it a customer return but it hadn’t been checked. The saw blade attachment was broken-I contacted the company with a photo and what should have been an obvious simple replacement of the saw blade that I requested was not to happen. I was told I had to return the whole unit and “if” it was apparent that it was faulty I would receive a refund. Needing the item I sent the package back and reordered from the same company. I then received a email to say they can send out the replacement part rather than refund. So then I had to request the replacement order to be cancelled. A few days passed and the replacement arrived-however it was just the saw blade not the whole unit. Once again I had to contact the company who apologised and advised they had received my return and once checked they would send out the replacement bare unit. The best part of a a week had passed and the unit had not arrived, contacted them again to be told they are waiting for my return. Ultimately I had to call this company to state that tracking states that the return had been delivered many days ago as confirmed by themselves. I was met with a poor excuse that they are short staffed and don’t know why Debora told me I had to return whole unit blah blah blah, and that they are trying to fulfil orders for customers and haven’t got time to deal with my return-I simply pointed out that I am a customer. I requested a new unit not the unchecked return-I received the unchecked return back a few days later. It appears that when it is straightforward they are an easy enough company to deal with, but ultimately the right hand doesn’t know what the left hand is doing. Poor customer service and poor attitude.

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C A Jarrett
Aug 01,2024

Arrived quickly and does what it claims, blows and vacuums.

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Anna Kula
Jul 31,2024

Positive experience.. just about to transport the kayak using your belts so fingers crossed all goes smooth sailing 😊 Thank you!

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Clive Solman
Jul 29,2024

I knew exactly what was heppening at every stage of my online order

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George Jordan
Jul 25,2024

Have used Tooled-Up a couple of times and always been extremely satisfied, my latest item was delivered promptly and was priced competitively. I will definitely use them again.

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Philip Squire
Jul 22,2024

Ordering was quick and easy and delivery very prompt

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terence shaw
Jul 19,2024

My first purchase from Tooled Up, a Black and Decker mini circular saw, the price was the best I could find, delivery was smooth, I was kept in the loop all the way. Pleasure to deal with such a committed firm unlike some of the so called major outfits who quite frankly don’t care about their customers

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Mr Baker
Jul 16,2024

Great price first of all, then swift delivery & very well packaged item. Very happy with the item and service, thank you!

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leigh
Jul 16,2024

good price range and well packaged

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Lynne Ziani
Jul 14,2024

Bought an Einhell brushless reciprocating saw. Good price. I bought a battery and charger but also got a free battery which I'll use as a backup . Fast delivery. Would definitely use tooled up again. More importantly, the saw works well. I was a bit worried as I'm a 68 year old female but it was very easy to use and performed better than I'd expected . Cut through some medium size branches with ease when I tested it. Quite a bit of vibration on smaller branches but I need it for the larger ones, so not a problem.

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CHRIS SAYERS
Jul 12,2024

Good competitive pricing. Prompt dispatch and excellent communication. Not too convinced about packaging - couriered in just the manufacturer’s own lightweight box. Did arrive undamaged though.

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Robert Marshall
Jul 12,2024

Good reliable company to deal with. Quality products delivered promptly

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malcolm collins
Jul 09,2024

Highly recommend this company ordered a einhell cordless hedge cutter with battery and charger,it was delivered next day as promised.prices are a lot cheaper than other companies.

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Patricia Murdoch
Jul 08,2024

I ordered a worktop from Tooled-up and am very satisfied with, the length the shape and the fit. Well done! Might get another one.

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Andy from Surrey
Jul 08,2024

First time I'd used this company and they were excellent . My jigsaw was there the following day and the price was very competitive. I would use again .

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Marco Congiu
Jul 04,2024

I order a cordless vacuum with x2 batteries and charger ,when I order said next day delivery after 4 days received a text saying order will arrive so I take a half day off, parcel arrived with only batteries and the charger ,I called to see what happened a very rude lady on the phone told me I need to send a photo as a proof , so I send the ring door bell video showing DHL delivery man giving me the small bag ( oviestly vacuum whuoldnt fit inside) and proof of me asking delivery guy if he had another parcel for me and he said no! Then I receive a email saying they investigating....after few days a email saying the send it, I was thinking will arrive next day....NO After few days still didn't arrive ,just called them this time lovely lady on the phone that said suppose to coming today so I'm waiting... needed to by a sds drill i could have bought it from this company but , i whent to wickes picked drill up paid (£135 on offer and the 10% additional trade discount, total £121.50) barging!! And head ache free! I will never buy from this company again!

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Keith Sheppard
Jul 02,2024

Excellent service, very fast delivery, cannot fault there service, will definately use again.

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Susan Clark
Jul 02,2024

Good product at a great price with a free gift Good communications by email and Good delivery on time and with a friendly helpful driver

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Sean
Jul 02,2024

Always kept informed, easy site to use - possibly too easy given the amount of tools I’ve bought recently!

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Stephen Carroll
Jul 02,2024

I ordered through eBay. My parcel was dispatched very quickly. It was was well packaged. I was kept informed on my delivery time. Great service from Tooled-Up.com

0844 335 3902 [email protected]

78 Suez Road, EN3 7PS, Brimsdown,

http://www.tooled-up.com

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