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Canadian-owned and operated for nearly 60 years, TuGo specializes in products & services that support travellers’ health, wellness and safety across Canada and around the globe. As one of Canada’s top travel insurance providers and a Platinum Club member of Canada’s Best Managed Companies, TuGo offers 24/7 in-house emergency travel medical assistance, with support in 27 languages.
Reviews 179
Warren
Feb 10,2020We have used TUGO for many years & have found their service to be excellent! Last year was a bad travel year for us, as 2 trips were cancelled because of walking problems my wife had. Then on our last planned trip I was hospitalized prior to travel. All 3 trip cancellations were handled quickly & timely. A very bad travel year but a very good response from TUGO!!
Linda
Feb 07,2020Timely, straight forward clear communications and service. We bought a medical insurance policy for my visiting Mom and Tugo stood behind it's policy when we really needed it without unnecessary delays or other conditions. We will buy Tugo insurance again and will look to see what other insurance products may be useful to myself and family.
Carol
Feb 07,2020During our recent episode I can’t imagine better coverage and service You are to be complimented in every step of the process!
Juanita
Feb 07,2020Can’t say enough about how helpful and understanding the staff are. Fabulous company.
Ronald
Feb 07,2020Made a claim for travel interruption and it was easy to file a claim. The claim was handled in a fair and reasonable Manner
Itzhac
Feb 07,2020Excellent,insurance with a good name.
Lynch
Dec 21,2019Excellent service and friendly helpful staff
William Hamilton
Dec 20,2019traveled with peace of mind.
Patricia Clutchey
Dec 20,2019My experience with TuGo Insurance has always been through Anne Nikiforuk in Kelowna, B. C. I trust the advice she will give me and I can then travel without care. I have only ever had one small claim due to illness while travelling. This claim was thoroughly settled to my satisfaction which I feel is due to Anne's very good advice. Future purchases of Medical Insurance coverage will always be through Anne. Thank you Anne, Pat.
B. Glen Philipp
Dec 13,2019As far as travel insurance goes I feel that Tugo is the absolute best. We have been very pleased with the service from Tugo. However, I have 2 complaints: 1. My wife and I each pay our own portion of the insurance cost but it is very difficult to break it down so we can do so. 2. We purchase both the annual plan and extended trip insurance. It is impossible to tell from the wallet cards if we actually have both or when our extended trip portion ends as these cards only show the annual plan. Are we really insured?.
Colin
Dec 11,2019Everything went as it should when making a small claim through an insurance company.
Eddie & Harriet Rice
Nov 28,2019Stephanie Ampoma is one of the most professional, informed and prompt representatives we have ever dealt with. We are more than totally satisfied with her. We are looking forward to her handling our insurance needs for many years to com. - Edward & Harriet RICE
DL
Nov 28,2019Excellent customer relations. Everything was handled and communicated clearly.
Sharon
Nov 21,2019I found each consultant I have ever talked to very helpful, compassionate and knowledgeable
Marie
Nov 21,2019When filing my claim staff were extremely helpful, patient and very empathetic with my situation. I couldn't have been in better hands! Thank you TuGo!
Cathy Robinson
Nov 20,2019We had exceptional claims handling. We were in contact with the representatives from Tugo every step of our incident. From the first call the doctor made until we were safely back home. Incredible service and assistance. Claim was paid out very quickly. 110% satisfied.
John Yu
Nov 20,2019I am very pleased on how professional my case was handled and with so much care. Everyone at TuGo I had interacted with was helpful and courteous. You can imagine the shock and dismay when my emergency medical condition happened and I am grateful that TuGo looked after me so well.
Yuzo Nitta
Nov 06,2019If it weren’t for TuGo, my wife and I would have had to pay over $1,000 USD in an Oahu hospital -- just for a few liquid stitches after a minor surfing accident. Luckily, TuGo handled everything and we never had to pay a dime out of pocket.
Larry
Feb 11,2020TuGo is the quickest responder in time of greatest health emergency for an air evacuation by helicopter. Their follow up service dealing with the hospital and evacuation company was exceptional. I highly recommend TuGo and will always use them for my travel insurance needs!