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Vetsend.co.uk is an online pet pharmacy that offers an extensive range of products to improve and maintain your pet's health. Our range includes high-quality pet medication, (diet) food, daily supplies, accessories and other care products for dogs, cats, horses, rabbits, birds, rodents, reptiles and amphibians. We offer thousands of items by well-known brands that can be ordered online swiftly and securely. Professional Service Our in-house veterinarian is available for professional health tips and advice on veterinary products and our Customer Service team is happy to help you with any questions regarding your order and the order process.
Reviews 865
Jon Keneally
Apr 28,2021I have been waiting almost a month for a delivery from this website and it is constantly delayed. Also as they were so delayed I shopped around for the cat food I needed and found it for £6.45 instead of the £26.95 vetsend were charging (same product). Avoid vetsend.co.uk at all costs, use hyperdrug.co.uk instead, much cheaper and actually deliver!
Lucy Bodley
Apr 23,2021I have never experienced such rude customer services in all my life. Apparently it was my fault that they allowed me to order and pay for food when they had none in stock ! All other outlets referred to having no stock thus not allowing me to order which is the correct way to run a business! I was told by the customer service lady that it was my fault and I just have to wait in a very very rude way! I was bluntly told ' then get a refund if your not happy in am aggressive tone I told her I thought she was very rude then she told me I was, I couldn't believe it! Then put the phone down ! I would never usually say anything but this particular lady was the rudest I've ever come across. I think that vetsend need a lesson in customer satisfaction!! Not happy and I'll never go back !!!!
julie
Apr 17,2021I ordered some food the money came out of my account and then I received an email telling me that they hadn’t received payment. I was really annoyed and sent them a copy of my bank statement. I haven’t received the food yet and I will not be ordering again. Very unhappy
Baxter Roan
Mar 29,2021I would highly recommend ordering from this company. My order was delivered quickly and it was exactly as described on the website. Unfortunately I had to ask to return the product (my issue not a faulty product). Within an hour of requesting the return I had received a very helpful email and confirmation that my refund had already been processed. Very impressive
Mr Gary Sawyer
May 25,2021Awful company. I ordered some special renal food for my very poorly cat. Vetsend took my money. After over a week it hadn’t arrived so I called and spoke to a rude lady who told me it was out of stock. She told me I should have known because it says on the website. I had no idea it was out of stock because Vetsend never told me. It was certainly in stock when I ordered it. Besides, why take my money when you don’t have the product? Most importantly their failure has delayed my poorly cats special food. What an awful company. The advisor was unapologetic and hung up on me.