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Warmworks is committed to providing affordable warmth to homes, families and communities across the country. We have helped tens of thousands of people to better manage their energy use and live warmer, happier, healthier lives.
We were founded in 2015 as a joint venture partnership between Energy Saving Trust, Changeworks and Everwarm.
Since then, we have supported more than 35,000 households in Scotland as the Managing Agent of the Scottish Government’s national fuel poverty scheme, Warmer Homes Scotland.
We have continued to expand our work, taking on new contracts and building our presence across the UK. We now have more than 100 members of staff based at our offices in Edinburgh, London, Newcastle, Kirkwall and Stornoway.
Our commitment to our values, to doing the right thing by our people, our customers and our communities, is what defines us as a business.
Our work
Our work is a key part of the drive to reduce carbon emissions and the transition to a net zero society. Our role is to ensure that this transition to low-carbon living, with its rapid shift towards new, renewable technologies in people’s homes, includes everyone, especially those who need extra help and support to adapt to change.
Reviews 767
Pauline
Dec 10,2024Excellent overall and quality great. Very impressed with work done.
Raymond Jenner
Dec 10,2024Polite took time to explain what they thought was best way for the finished job to look ideas I hadn’t thought of clean and tidy no mess a very stress free experience very happy
Jen
Dec 10,2024From start to finish Warmworks and the contractors involved have been absolutely wonderful. I am so incredibly grateful and thankful to each and everyone of the team. Wishing you all a Merry Christmas and a happy, healthy New Year.
Mo
Dec 08,2024Lovely people at the end of the phone who were well trained and helpful. Very long waiting times to get through on the phone. Didn’t really have to lift as much flooring to get the install done as I was told to which could have prevented a lot of time, effort and expense but still happy with the end result. All very well co-ordinated and ran to plan. Thank you
Stewart
Dec 08,2024Fantastic communication, excellent customer service, brilliant quality and fast, quality tradesmen who couldn't have been more helpful. Absolutely delighted.
Allan Dillon
Dec 07,2024The company how did the work RMG were great they were very tidy from start to finish
jean davidson
Dec 06,2024Everything went smooothly
JANET BAIRD
Dec 06,2024Good quality work not much mess
Mark Gourlay
Dec 06,2024Professional quick and clean service with minimal disruption
Nicola Whannel
Dec 06,2024I had never heard of Warm Works before. A friend who worked for Alzheimer's Scotland said my parents, who are 80, would qualify for help or free heating when their Rayburn broke down. Warm Works was amazing. They were so kind and helpful. My Mum and Dad got a new heating system and radiators.
Marilyn McCann
Dec 06,2024Started efforts to have a new boiler installed in early August. Job (boiler) completed 1st November, draft proofing the 19th November, inspector from WarmWorks out the 26th. Excellent work done by T K Murray. Documents received promptly following work. Very pleased.
William Hamilton
Dec 05,2024All work was done to a high standard and within a good time frame, workers that carried out the work were well competent and left no mess at end of each job. WarmWorks were great to deal with.
BRUCE ARMSTRONG
Dec 05,2024Update on my review 03/10/24. I continue to try and engage in dialogue with the curiously named Feedback and Insights team which is what I think passes for what this moribund organisation call Customer Services. The whole purpose of my interaction with this organisation was to acquire a more energy efficient heating system for my dementia suffering 91 year old mother. New storage heaters were installed which have resulted in the promised savings actually morphing into significantly higher energy costs thus plunging my mother deeper into fuel poverty. For example, current estimated usage for running just one storage heater for a year would be £1,370. That is the cost for just one heater. My mother has four. Add the cost of her other usage and the standing charge and the estimated annual usage becomes eye wateringly unbelievable. All this for one person living in a two bedroom house. However, Warmworks simply refuse to acknowledge this is a problem citing the heaters have been inspected and found to have been installed correctly. By this what they actually mean, as I witnessed said inspection, is they have been bolted to the wall and plugged in. No inspection was carried out to establish if the heaters actually worked. This sorry tale has been going on for over 15 months, all the while my mother being faced with living in the cold or running up an unaffordable debt, all because Warmworks have either installed faulty or the wrong type of heating. Continued promises of the matter being escalated come to nothing. Money for the Warmer Homes Scotland scheme cones from the Scottish Government so is effectively tax payer’s money. This money is being squandered by administering organisations such as Warmworks by the installation of appliances which do not deliver the promised energy and efficiency savings. I have now referred the matter to my mother’s MP and am contemplating if I can instigate legal action against Warmworks and its individual employees.
susan sweeney
Dec 05,2024Use another sub contract company. 5mth to have a heating system put in due to people not turning up to do the work.
Mrs Botes
Dec 05,2024From start to finish the work was carried out professionally and to a high standard even cleaning up after each job that was undertaken and after 4years of no heat and hot water I have it all and I am over the moon and can’t thank them enough for all they have done and their hard work.
William Speirs
Dec 05,2024The work ethic and attitude of ALL the installers was excellent. They went about their work efficiently and cheerfully and were helpful with any questions I had.
Customermer
Dec 05,2024Very inflexible, no understanding of disability issues. All the work is subcontracted so if there is an issue it is a nightmare because you just have to phone constantly and nobody takes ownership of it. They have you over a barrel because they are funded by the Scottish government so not accountable to the people they’re carrying out the work for. Very bad experience.
ELIZABETH Mcintyre
Dec 05,2024Absolutely incredible throughout. Thoughtful, efficient speedy and tidy. We are way beyond grateful to every engineer and admin staff working on behalf of Warmworks without exception. Absolutely delighted. Thank you so much.
Irene Ramsay
Dec 05,2024Very efficient service couldn't fault a thing the guys just came in and did thre job and thre was no time wasted could thank them enough.
1 Carmichael Place, EH6 5PH, Edinburgh, GB
http://www.warmworks.co.uk
Sharon
Dec 10,2024Warm works were professional from start to finish. Explained everything I needed to know through telephone calls and emails ,can't thank them enough for the service they provided . Great staff.