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West Yorkshire Windows is an established family business dedicated to providing traditional values such as excellent craftsmanship, value for money and outstanding customer service as well as incorporating the latest in product innovation and design. Whether it is windows, doors, a conservatory or solid roof extension product that you require, at West Yorkshire Windows we treat every customer as unique.
Reviews 594
Louise Little
Mar 24,2023A really good experience from start to finish…. I only went in to have a look at new doors and 30 mins later i’d ordered 2! WYW kept me up to date via the portal with timescales & delivery dates. The initial surveyor was friendly, as were the installers who came. They cleaned up when they had finished. I’ve used WYW before and would do so again.
customer Jennifer newlove.
Mar 24,2023Very good products,service very good.and staff excellent.our composite door and rock port door are brilliant.have recommended this company to many friends and family.cant fault the company. They are very professional.
Mrs Claire Beaumont
Mar 23,2023West Yorkshire windows customer services responded very promptly to my e-mail and arranged for an engineer to attend. Richard contacted me that he was on his way and arrived on time and started the remedial works once he had assed what the issue was. These were carried out fully and he explained why and how he was adjusting the door.
Paul G
Mar 18,2023Had conservatory built in August 2019 On Tuesday 14th March 2023 one of the ceiling / inside glass panels just exploded into thousands of pieces without any warning whatsoever. Fortunately no one was in the room at the time. My wife was in the kitchen adjoining the conservatory. If any one had been underneath at the time serious injury could have occurred. We immediately contacted WYW and were asked to E Mail photos of the broken panel. This was done. We were informed the cost of glass panels are not covered in the guarantee but the fitting of a new one would be. I disputed the fact due to nothing in the guarantee saying they are not covered. I was then told that breakage is not covered but failure of glass is covered. We were then informed we still had to pay as this is a breakage. Now this is quite ridiculous as it is obviously a failure of glass as no breakage occurred. Without any contact of the glass it suddenly exploded into thousands of pieces. This is not the customer service expected and I am far from happy. 70% of the conservatory/orangery is glass. How can glass not be covered when nothing had been done to make this damage occur. This is extremely poor customer service and expected this to have been dealt with much better. ———————————————————— The reply we have received on 21/03/23 is factually incorrect. We have had 2 possibly 3 call outs to make repairs since our Orangery was built in 2019 1) In 2021 to repair some plastering which had fallen out in one of the top corners. Also the beading on one side was coming away from the wall and had to be put back. There may have been 2 separate visits I am not sure to complete both jobs. 2) On 24/2/23 only 18 days before this glass panel disintegrated on 14/03/23 we had a call out to repair a leak from the guttering joining the house, through the silicone and water was running down the wall. Also and very significantly we had 2 plastic partitions on the roof that had slipped down out of place. The service engineer who fixed these went on to the roof to put the 2 plastic pieces back in place and tighten them up. He used a rubber mallet to do this. Both these pieces were next to the glass panel which suddenly disintegrated 18 days later.
David Bell
Mar 17,2023Great showroom where you can see what you are buying, some other well known companies don’t offer this! Friendly staff who were happy to stay after closing time to ensure we got what we wanted. Installation team were prompt, friendly and did a great job. Third time we have used WYW and have also recommended to family.
Elaine Storey
Mar 13,2023Carl Farrar came and gave the quote, after assessing our needs. What an asset to this Company! Professional yet approachable & his detailed report was first rate. Sadly due to prices, even after Carl made adjustments as we requested, WYW were too expensive for us.
Roger Vincent
Mar 12,2023Excellent customer service which arranged the repair of my problem in quick time.
MARK CAWOOD
Mar 10,2023Great experience, we were kept upto date every step of the process.
Malcolm Armitage
Mar 09,2023Everything is just so easy and pleasant with them
Helen Dautrive
Mar 07,2023The fitter was quick, efficient and polite. I have had a few fitters and this has been the best person yet!
Daniel Cullen
Mar 04,2023West Yorkshire Window's provided me with amazing service from start to finish. Great price. good quality doors and windows. Nice showroom to visit and great staff. Special mention to Wackass the salesman. Shana and Emma in installations and Damon and Dan the fitters. The whole process was smooth and professional and I'm thrilled with my new doors and windows. A great team effort and the company should be really proud of their staff. N Cullen
Liam
Mar 02,2023Collin, Robbie and Archie did a great job of our new front door. Very friendly and did it with no fuss at all. Many thanks.
Juju Jamair
Mar 01,2023Came out to give quote promptly. Nigel the sales person was very nice and personable, gave a lot of time to help me choose even though order was 1 item. gave card to call with any questions. Fitting was done on time and I was kept informed of progress by polite and helpful staff.
Andrew Abbey, Horsforth
Mar 01,2023Pleasant and efficient at all stages from the point of contact, provision of a quote, arrangements for a survey visit and the installation itself. Very pleased with the whole service.
John Bennett - Cartonplast (UK) Ltd
Feb 22,2023I have been a Customer of West Yorkshire window for around 10 year and they are a great company to work with the fitters and office staff are always happy to help and give a prompt service.
Christine
Feb 17,2023Quick response to my problem. Very helpful engineer.
Janet Wavell
Feb 16,2023Archie and Robbie have just finished installing new windows and door . They were exceptionally polite and extremely respectful of ourselves and our property . They have done an outstanding job and are a credit to the company . We will be be recommending not only the company but these two young chaps too . Thank you
Shaun
Feb 10,2023Great experience, very helpful staff, although we have had the odd teething problem they are on the ball and very happy to rectify any issues, will be recommending to family and friends
Karen
Feb 09,2023The rainwater leak into our conservatory was reported and repaired on the same day. Thanks to Richard’s investigations and solution provided we are no longer worried about damage to our new floor. Thank you.
Unit 8 Headway Business Park, Denby Dale Road, WF2 7AZ, Wakefield, GB
http://www.westyorkshirewindows.co.uk
Cecily Jarvis
Mar 27,2023Work completed quickly and professionally by Jase & Rob. Thank you - we are delighted with the result.