Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
I got everything I wanted. The staff were very pleasant and helpful
Thank goodness there is a Whittard in Portsmouth Gunwharf again. Lovely friendly staff greet you with a smile, always polite and helpful. Love the deals as always want more than one tub of delicious hot chocolate. Always a pleasure to shop here.
Very friendly staff answered all my questions helpfully
Tea is great quality and the staff are really helpful and kind. Would recommend to anyone!!
Hello I always enjoy going to Whittards Sometimes just to browse and other times to purchase tea or hot chocolate drink.The staff are always very helpful and pleasant and I must say Whittards are always on my route round town.A bit of a Whittards fix I dare say.!!!!!!!! XELIZABETH
Love the cinnamon flavoured drinking chocolate. I can't seem to add the correct amount of coffee in a cafeteire so that the true flavour of the coffee can be sampled each time.
Staff very lovely and helpful
We went for a day out to Cheshire oaks, stepped in to your shop and it was lovely. I bought 6 hot chocolate powders for family and friends. They love it, but I’m upset that I didn’t get one fir myself.
Staff were very helpful and polite. Shop was very well organised.. we were very well looked after. Staff members had great product knowledge.
Lady member of staff was very friendly and helpful. Love the products I purchased, especially the Jamaican blue Mountain coffee!!
Fab to get such a warm welcome back in store! Enjoyed sampling the cold instant tea powder - Strawberry & Wayermelon so refreshing! Perfect drink for Summer - Bought some right away! Also lovely to get the sample pack of tea to try out new types without having to purchase a whole box! Would love the free sample idea to be included in online shopping as bought loads of things online due to COVID restrictions over the past year, but missed out on samples which one gets instore.
Bought exactly what I needed and the tasters proved an interesting addition.
Upon arrival in the store we were greeted by two lovely ladies. Said if we needed any help to just ask and they will be on side to assist us in any way. I was looking to get some more instant tea and hot chocolate. There was a new flavour out of the instant tea (Strawberry and Watermelon) which I was hoping to buy and the we were told we could try a sample of it before i bought it which was great !! Needless to say i bought a tub and also my standard favourite dreamtime. I also managed to get my hubby his favourite white hot chocolate as well. Overall experience was great and we also got some free samples of the loose tea which i am yet to try but will be asap. Thank you and look forward to returning to store again.
Always, whatever we do, we get asked to give a review and if we don't give top marks - a 10 or 5 stars we are berated and asked to justify that. These requests are annoying, irritating and demean companies. OK, so now you know how I feel. Apart from that there is a very nice, helpful and friendly young man that works in the Norwich store. He always seems to have time for one and seems very enthusiastic about the products. I like shopping there so that I can talk to him. I wish that I could see his face instead of it being hidden behind a mask.
I purchase coffee from Whittards in Brighton regularly: The staff are always friendly and their coffee is always fresh and of excellent quality - I particularly recommend theit small batch limited edition coffees.
My family loves Whittards! Got loads of bargains and excellent customer service in the Gunwharf store recently - thank you!
Visited the shop for a birthday gift, and was told by the assistant that there was a promotion on, if I spent £10 in store, I would get a second item free, so I purchased a lovely, colourful cup, and got a tub of hot chocolate (£9) free!... As I am part of the "Top Tasters" I also got to choose 3 free samples, which, again, the male assistant was extremely helpful with, offering suggestions as to flavours..this is a great way to discover favourite new flavours without buying one you may not like... It is always a pleasure to shop in Whittard, the assistants are always very helpful, chatty and pleasant. I love popping in for a treat for myself every now and then.... Their products are a tad more expensive, but, to me, worth it... I love my little indulgent gifts to myself. A lovely stofe, with lovely staff!
The products are all ways of a high quality and taste delicious. the staff in the store I visited were really helpful and had a really good knowledge of the products.
Staff were really friendly and helpful.
Sophie James
Jun 11,2021Really helpful and friendly staff always! Great choice of products and lovely store.