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Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Reviews 846
Ross Guard
Nov 29,2021Offered 15% off first order, declined. Got a pop up on your site saying 15% off first order. Placed order (same day as getting pop up and email) , no discount. Emailed your customer service to be told couldn't have it due to your company running black Friday deals. No mention of this in welcome email, discount code accepted on site. No discount given. How can you offer a sign up discount and then not honour it? I ordered more than I would have because of discount offered. Customer service failed to resolve after emailing them twice, will not shop with you again. (Their customer service said they refunded the 15% but this was only on one of the items. They should have refunded the 15% for the whole transaction, as there was no mention of only being able to use the 15% on full price items. So they are lying in their trust pilot reviews. I would avoid this company.)
Genevieve S
Nov 11,2021Have always gotten my fix in-store but am not happy with my online purchase. this is my first one. 1) there is no student discount online. it doesn’t exist. but i can get one in store. ???? 2) Don’t really mind the rare choice of parcel carrier - Yodel - but why can I not select leaving my parcel in a safe place or pick up from a drop point? I can’t even change this as it’s selected by Whittard when they send it. if I’m away for lectures during weekdays & no one’s in how will I get my order? Overall this needs to be more humane and student friendly if you want young people to keep the tea culture going. Love your stores & all the tasting but surely you’d like to expand and keep your customer base.
William Aylott
Nov 08,2021I emailed in to let Whittards know that i had cut myself on a tin they manufactured as it had a wickedly sharp piece of metal, lethally honed yet quite imperceptible, on its lid. I provided Whittards Batch number, photos and as much information as possible. This was for the sole purpose of consumer responsibility. This is the response: I am sorry for your injury and appreciate you letting us know. However, as you have not brought directly from Whittard and in fact from an unsolicited seller on Amazon we are unable to help in this instance, I would suggest going back to the seller. Its such a shame that passing the problem to somewhere else, despite the fact that it is clearly a product recently manufactured by Whittards, is a really unhelpful, irresponsible thing to do. I'm not clear what they think they have achieved in dismissing this. Amazon, as always have apologised on behalf of their marketplace seller and refunded me fully. Whittards clearly dont take public safety very seriously so wont be getting my patronage again. It's very frustrating.
Lucy
Nov 08,2021Hypocritical and selective. They only post positive appraisals. I wrote a review voicing out my disappointing experience in Wimbledon shop i.e. unhelpful staff, cancelling at last minute my gift for a friend of 18 years leaving me in despair but they didn’t post it. What’s the point of reviewing??
Nick Newey
Oct 26,2021We visited the Birmingham store today and I can't tell you how impressed we were with the lady who served us whose name is Donna. She greeted us with an offering of a sample of toffee popcorn hot chocolate and proceeded to give us an opinion of all of the hot chocolate choices on display. We bought the toffee popcorn one and also the orange flavour one and they are delicious. Well done Donna, great service and well done Whittards for offering such great products and employing such enthusiastic staff to demonstrate the goods. 👍
Shamil Uwais
Oct 19,2021I bought a few hot chocolate tubs this year as a present for friend. Last week she mentioned that the big tubs had three quarter of hot chocolate and the smaller ones were only half full. I was surprised and embarrassed as we had had Whittard hot chocolate and they have always been full to the rim.
Dasein
Oct 13,2021Expensive and extremely slow delivery. Took a week to be shipped (compared to many other tea shops where you get next day delivery for free). Want tea? Look elsewhere.
Abigail Long
Sep 30,2021Really poor customer service skills I ordered on 27th was told I ordered 28th clearly states 27th on order the woman wasn't polite or pleasent stop replies for half a hour after asking if I can cancel the order won't be using them again also order isn't even packed yet it's not moved past the order placed stayus
Hobie
Aug 29,2021Firstly I would like to say the staff and service are excellent. However the product was no good. I bought a packet of already ground, Blue Mountain Coffee, which cost £ 50. We have been drinking this coffee for many, many years. This packet of coffee did not even remotely taste like Blue Mountain coffee. I do not know why this is. They could be using heavy pesticides on the plants that they didn't use before. Or it could be the grinder they have used has killed the flavour. Or a different reason. Do not buy. Buy it in the duty free or supermarkets of the Caribbean. You will see, it has a completely different taste. Tastes absolutely lovely, when you get the product there.
Integra
Aug 05,2021Lovely service and great looking store! Thank you for letting us try your newest teas. Integra&Richard
sw
Aug 05,2021Order came to £121. Thought I had added the promo code for free fruit teas, but apparently not so. Sent an email to customer service, usual standard meaningless response. Seems everything is set in stone, no initiative or common sense applied. Shame really, lost a customer and potential others too.
Victoria Winson
Jul 26,2021I have now been to both Brighton and Portsmouth shops and needless to say It was one of the best experiences going into a shop ever. Both shops had a wonderful vibe and really lovely saleswomen, I have been introduced to the summer tea's and needless to say I will continue to vist and buy because I am completley in love with the flavours I have bought. Keep up the fantastic work
CreamCat
Jul 15,2021I visited York Designer outlet branch, did not receive the welcoming and greeting but only saw the staffs chatting. I am a fan of Whittard, always love the tea and considered loyalty to the brand. I always had good experience in other branches and knew that they often offer the tea tasting. While I was there and saw the iced tea sitting behind the cashier, obviously the sales assistant did not offer me any sample and did not introduce any of the product. When I did the check-out, she asked my email address but without patient on the spelling. When I offer to write it down for her she only replied "dont' bother" (Which I felt offensive. Is like I don’t speak good English?) Not sure I can call it is a good shopping experience especially buying birthday gifts.
Miss Jenkins
Jun 25,2021Whittard tea is my absolute favourite go- to brand and I consider myself a fairly loyal customer. Unfortunately, I have recently become frustrated by what I perceive to be a misleading promotion. They offered a free iced tea pitcher when you place an order from the iced tea collection. I clicked the link and it took me through to the summer teas, so I presumed this offer was applicable for ordering any of the teas in this range. I proceeded to checkout, entered the promotional code and it was successfully applied. I received my order today however (I will say very quick delivery), but with no pitcher. I enquired about this and I was told that I was only applicable when you order the 'iced tea collection.' This is not very clear at all! Considering what I spent amounted to roughly the same amount as this collection is very frustrating too.
Ross Turnbull
Jun 20,2021I would normally go to the local store for my coffee. Which I prefer to do. Staff always polite and friendly. I first used the online system purchased what I wanted, quick and easy. Would recommend this online shopping.
Andrew Dawson
Jun 20,2021The staff are always friendly and helpful. Making me aware of the offers and guiding me to find a great new coffee to try.
YOURS ONLY
Jun 19,2021I love Whittards hot chocolate however I can't understand why you discontinued Dreamtime. None of the other flavours compare, please bring it back.
Paula M
Jun 17,2021My favorite goodies shop! Since Grand Central was opened I have discovered Whittard! I am getting my coffees, teas and other bits based in what I fancy since 2015! The staff is beyond amazing, friendly and helpful and the fact that I get to try various samples before getting something new to try in full is massive bonus! Favorite coffees are vanilla and hazelnut but always inclined to try the others as well! Xxx Their products are amazing and really tasty! Overall I always have the most pleasant experience! And trust me... I am saying this with all my heart!
Paola
Jun 16,2021I order online and they were great teas absolutely loved them. I went to Cheshire oaks the other day and said I would buy more teas and all the ones of Cheshire oaks have that fake sour taste in them I don’t know if they were bad or what but it had put me off completely of them.
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, GB
http://www.whittard.co.uk
Customer
Dec 02,2021I usually visit the Manchester store or send my partner for purchases but bought online on black Friday. Annoyed doesn't even begin to cover this experience. I was working at home all day and am usually able to receive my packages. I heard no knock, no slip was left and the delivery email said that the parcel was delivered to my 'neighbour, house number: Lucas'. I spent my lunch and almost an hour after work in the cold going around the neighbourhood trying to find who on earth 'Lucas ' was, as I couldn't get through on webchat and the customer line told me my parcel was delivered to Lucas. No house number or details of if Lucas was a first or last name and it turned out Lucas (last name) wasn't actually my neighbour. When I finally found the Lucases, they thought my parcel belonged to Joanne next door as the driver told them it belonged to their neighbour.