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Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Reviews 846
dh k
Jan 09,2019I placed my order in 27th Dec. My order was tracked in belgium, 3rd Jan and until today(10th Jan) It's not in my hand. I'm an international customer from asia, so i thought it could be late that I expected. But when I saw that my parcel was in belgium with no change for a week, when I e-mailed them twice and when I contact them in theri site, They give me some automatic reply e-mails. So I was really mad at their way of communicating. I will never use Wittard.
Lee Green
Jan 08,2019Shocking service I placed an order on the 5th December we are a month on they have still not responded avoid using them
Daniel Ratcliffe
Dec 15,2018Very good products, pleased with my orders over the years. English breakfast loose tea is very nice and highly rate it.
jb_11216
Dec 14,2018Terrible experience. I placed an order 5 days ago and it is still in processing. Just like the other reviews here - no communication, no responses to emails, nothing. Absolutely appalling service. I'm going away for Christmas and this item won't arrive in time. How difficult is it to dispatch a box of tea on time? Complete and utter joke. Won't be ordering from these clowns in future.
Terence Horsman
Dec 14,2018Paid for next day shipping on Dec 11 and still haven't received my parcel on Dec 13. When I called to inquire, was put on hold for 10 minutes after which I was forwarded to an answering machine. Missed secret Santa in my office now because of this. Really poor, will not order again.
Julia Kozakiewicz
Dec 11,2018I ordered tea and etc on 7th of December, and it still hasn't shipped. I need this package before Christmas, but if they don't send it soon, I will have no gifts for Christmas. UPDATE: It was sent on the 13, aka 6 days later, it's in Belgium now and there is no way I'm gonna get it before Christmas. Very disappointed, won't order again. And yeah, customer service ain't good, didn't get an answer.
Rebekka
Nov 14,2018When it was nearly two weeks since I ordered it and still hadn't arrived I called them. Said it was lost in transport and they would send a new one which would come within two days. Four days later and it was still not there. Had to go to the shop to buy what I needed. Had to pay more as the discount I got online was not available anymore. Absolutely terrible service. Really disappointed. Do not recommend ordering from them.
Rob C
Nov 13,2018Terrible service. Nine days after placing the order and still no sign of it, completely missing the birthday it was intended for. Placed the order and continued to check on its progress via the tracking link Whittard sent but the courier site continuously said "expecting it". Phoned Whittard twice to ask about it with no answer on the phone (feels like someone is running the operation from their garage in their spare time). Eventually got through and was told my order had been lost in their system and they would have to place it again. Embarrassing service, particularly paying £3.95 for delivery.
R K
Oct 24,2018Ordered some tea for a pickup 6 days later. Still no confirmation of order despatched 5 days after order. No reply to email (infoatwhittard.co.uk). No answer from 'Customer Service' telephone number. With service like this it sounds like a company on the way out....
Power DS Ltd
Oct 24,2018The coffee is very good, but my god they must think that their name sells it and you will tear your hair out every time you need to stock up. The service is the worst I have encountered in a very long time. I have given up now and found an alternative supplier just got to try and cancel my order which will no doubt be challenging; since starting to use Whittard's (initially ok service) the website has been made more difficult to use, the packaging has become cheap and nasty and now they can't even tell you when a delivery is arriving - even though paid for next day and called them but they have no idea and would like to think within the next 3 days!!!!! I emailed them as they suggest to check an order before calling but the auto response suggests they hope to get back in 2 working days but could be longer. They charge a premium price for an awful service and are cutting costs in every way. A very frustrating experience, buying coffee should be enjoyable not challenging.
Jane
Oct 08,2018I ordered online loads of Tins of hot chocolate and Grand Coffee as the gifts for our China trip. The delivery arrived in time but I was really unsatisfied with the lids of hot chocolate tins - there were scratches on all of them. However, they were acceptable though they were not looked nice. However, the taste of hot chocolate and coffee were awful - totally not as described on whittard web site. To be honest, I could pick up any hot chocolate/grand coffee in a supermarket which could have much better taste than Whittard ones even with half price. It's shame I chose Whittard hot chocolate/grand coffee as the gifts which are unreasonable expensive with poor quality and terrible taste.
Mrs Yvonne winstanley
Sep 20,2018I went into whittards today with my friends , especially to get a birthday present , he is home from university and it's his birthday so we wanted it to be special , the staff were amazing , Charlotte helped us with our purchase , and !ooked after us , she was so friendly and helpful , once at the till we were joined by Nadine who helped with the wrapping , who was also lovely and friendly , it's not often you get served by such lovely ladies , and we wanted to make sure you recieve our compliments thank you Yvonne and Thomas .
berislav1101
Aug 23,2018I bought Instant Matcha Latte product. The box of 425g contains only 25g of matcha (green tea powder) and 400g of sugar! They are saying this is perfectly legal, but you can’t call something a latte which does not contain at the very least some milk powder. They should change the name to Instant Match Sugar instead. Poor product and poor labeling. I was a fan of Whittard, but will now stay clear as you can’t trust they’ll sell you a quality product.
elizabeth johnstone
Jun 26,2018Visited the Glasgow shop yesterday and was served by a lovely girl called Kristen who was very engaging and help my sister to make a good choice she was very well informed its a lovely shopping experience came away feeling we had customer service well done your fruit teas are lovely
Doina Agafitei
Mar 15,2018I have ordered a box of peppermint tea which supposed to arrive in 2 working days according to them and it was a present for my daughter . After 5 days still waiting to arrive
Harry
Feb 08,2018I gave a negative review of their £25 world coffees selection. (Nothing special and equivalent of £42 per kilo) Needless to say not published on their site. Update: In all fairness they responded and put my review on their website so rating upgraded to 3 stars. The product is still poor though.
Carina Ascensão de Abreu
Feb 07,2018Good service good coffee tea and service by staff
S run
Feb 01,2018So i had a poor experience previously and was contacted to re compensate my wrongly ground coffee as it was too coarse. Customer service was good on that part, but the coffee they sent me for compensation is also ground too coarse. I use a fairly cheap machine and with proper espresso ground my machine takes a little over 30s to get an espresso. The golden rule is it should take around 30s, with whittards espresso ground it was 7s, this led to a bland watery coffee. I checked the grind guide on their site and they do this on purpose, for espresso they state they do a medium fine grind. Everyone else in the world does either fine or extra fine. This coffee tasted worse than supermarket coffee and the grind is better from the supermarket. Avoid, over priced coffee and very low quality
Gabs H
Jan 18,2018Amazing company - the staff are excellent at the Canary Wharf store. My interactions with head office however have been sub par- the staff in store always do their best to give me good recommendations :)
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, GB
http://www.whittard.co.uk
Susanne Reichenbach
Jan 11,2019I placed an online order of mainly tea on sale on 27/12/18, was sent a mail informing me of the cancellation of one of the items (which was non sale, so no idea why it was cancelled), and a refund for that. The order arrived on 7/1/19, containing only half of the products I had ordered (I wasn't charged for the missing ones) with no explanation whatsoever. As it was a weekend, customer service wouldn't answer the phone, so I sent an email asking why items were missing that were even at this point still available online, and despite another email never heard again.Several unanswered phone calls and voice massages later I managed to speak to someone today who told me she had no idea what happened and unfortunately all sale items I wanted were NOW out of stock, so just too bad. Absolutely appalling customer service, I have never experienced anything like it.