Handmade wooden beds and natural mattresses from Warren Evans, London. High quality wooden beds and orthopaedic mattresses delivered in days.
The Shoreditch showroom is lovely and the staff are friendly, knowledgeable and relaxed. We were given all the help we needed and then left to make our decisions without pressure. Mattress is amazing, reasonable price for really good quality and the delivery guys were also professional, efficient and nice. All in all a really great shopping experience and would highly recommend to anyone buying a mattress.
One bed arrived broken and the other was sent with the wrong size under bed slats ( for the ottoman).
The beds are very good value . . . in the half price sale! At full price, they're priced way above John Lewis/Habitat, which seems excessive. Having said that, the delivery and assembly service (included in the price) is excellent. I would certainly order again.
Very good service and fast delivery. Happy to purchase bed and furniture from them.
Great service, from free installation, friendly customer services and of course a great quality bed! Really happy to recommend.
The bed delivered first was defective. It took three visits in total for me to get a (they said) faultless bed. Not satisfactory at all, though the bed is comfortable enough now.
Good website - products & services well explained. Good communication, delivery and the product is excellent quality.
My bed was delivered with a split slat. My experience of trying to get this replaced fell far short of the level of customer service I expected to receive from Warren Evans. It took four attempts on my part before I finally got the slat replaced. My first attempt was ignored, it was followed by twice having the wrong size slat delivered before finally getting the right one fitted. I think part of the problem with the company is not having a centralised customer service. When you contact customer service, the call can be picked up by staff from any one of it's stores.
Appalling customer service from an assistant manager. Her rudeness beggars belief. Warren Evans responded to my written complaint - it was dismissive and unapologetic, seeking to infer the ‘misunderstanding’ was mine. We have bought 3 beds and furniture items from them and the products are good but the utterly offensive treatment by the company means I cannot recommend them to others. Shame on you Warren Evans.
Very helpful all round, especially the person who answers all my emails (!) and the A team who delivered our most recent purchases.
I went into the showroom in Hammersmith to get some advice on a new bed and matress and left having ordered my new bed highly impressed with the high level of customer service and product awareness. Everything ran smoothly from ordering through to delivery and assembly and I would not hesitate to recommend Warren Evans.
Great mattress, best price for Tempur I could find on the Internet and very good customer service from order placement to delivery. Seamless infact.
I was very impressed with the service at Warren Evans in Enfield when purchasing my new bed. Charlotte was incredibly helpful and there was none of the typical 'trying to sell you something'. She had excellent product knowledge and provided fabric samples so I could make a decision in my own time; it was reassuring to have someone likes that. The bed was delivered on time and quickly assembled by the polite delivery staff. I'm very happy with the bed as I had looked around at multiple places, but nothing matched the quality, functionality or price. Very happy with Warren Evans and will definitely be looking here first.
Excellent service and mattress is so comfortable. Thank you for transforming my sleep patterns!
Fast delivery. Guys made my bed so quick. Extremely happy with the service
The sales people were friendly and helpful, and I got the mattress within 10 days. I'm very happy with it.
Efficient delivery and staff.
Fast delivery, efficient installation of bed. Friendly, polite and careful crew that came to fit the bed. Would recommend to family and friends and also use again
Brilliant service, arrived as expected and superb bed
Helen
Nov 07,2017Good customer service before purchase and bed delivered on time. I would happily use the company again