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Acacia Energy offers Texas residents competitive prepaid electricity plans without a credit check, deposit, or long-term commitment. We offer same day service, flexible payment options, and superior customer service.
Reviews 211
elton hunt
Jul 13,2024They lie about your usage for instance I have no central ac I work 10 to 12 hours shifts, called encore encore says your not even using 2 dollars of energy a day. I yeah I cut off the air that I dnt have just to see n they say I use 7 to 10 dollars a day told the bbb they called me had me good like I first started for only three payments now there back false usage rates that your using.
Tash
Mar 08,2024⚠️This company is a rip off!! I was told I had free nights, that was a lie! I’m at work most of the day and I am paying $12 a day for usage that I’m not using! That is $360 a month in a 2 bedroom apartment! Please do not use them. When you first start with them they will make it seem as if the prices are reasonable but trust me that will increase. I’m paying $360 a month in a 2 bedroom apartment. I work most of the day and my kids are at school. How is it possible paying $360 monthly? Please do not let this company scam you! Look at the reviews!!!!! This is your warning!
Carol Simpson
Oct 08,2023This company is a rip off after paying the $158 switch hold on my account. I switch to another provider, my balance with zero dollars for about two days and after that, they send me a bill. Tell me a autumn 30 more dollars. It will be a cold day in hell when I pay you guys anymore money and you’re free night is absolute rip off you do not get free nice you set up and the pain when money then you would’ve paid. If you wanna get a free nights you guys are total til off.
Jonathan Henry
Sep 16,2023Take your pick. Customer service? The absolute worst and if you keep your cool through it, and ask for somebody else that can help you further they put negative comments in your notes so nobody will help you. Service. Do not believe your own bill and averages. It was saying my average was 2.15 dollars a day but I am being charged 17. Now at this point I am paying 840 a month for a small house. There is some kind of problem and they will not look at my meter or offer any kind of solution.
Deldrick Jackson
Aug 31,2023This service was a waste of time and money!! I made a payment over the phone that was taken out of my account and never applied to my balance. Called customer service and waited 48 mins on hold before speaking to a representative about this transaction. The representative was very RUDE (with strong foreign accent) when I asked how the payment was taken out and never applied to my balance!!! I wish I would've done more research about them prior to all this! I had to rush and move and get electricity started so that's why i chose them! Lesson learned and I will NEVER recommend anyone for this provider!!
Capul
Jul 27,2023Worest rip off! A worst company to ever switch to. You will regret it with in 10 days of switching. Every time you add money to your account, they take it out $10.00. EFl is contrary to charges to your account. Save yourself! The biggest rip off I've ever signed up for.
lisabattsymail.com
May 02,2023Absolute worst company to ever switch to. Save yourself the head ache and run. The biggest rip off I've ever signed up for.
Nicole Divah
Jan 04,2023This company is trash and a scam
Freshianni Isai
Sep 08,2022This company is a scam they charged me $5 for one day when I only use my energy in the time frame of their free night plan and they said I used $1.04 which is fine but then charge me $5 it’s a scam!
Tytei “FU” Waco
Feb 20,2021This company is a rip off. I know their grids are working by now, so there should be no reason for my usage to be so high from yesterday to today! Yall ripping people off and saying it's because ERCOT hasn't gotten their system together so their, "Estimating still." Messing people over. I think y'all owe me some more usage.
joyce baumann
Jul 03,2020Do not fall for their Free Nights Promo. Make sure to read the small details if you don't want to get your account charged by $60. Will never do business again with this company.
Trey Roberts
Oct 19,2019The worst light company!! Lies about rates. Lie about free nights. Regardless of what plan you choose, you will be paying 4$ a day free nights or not, plus your wattage usage. I used less than 1500 kw per month yet my bill has been 300 to 350 every month. They are robbing you of your hard earned money. DO NOT ENROLL I AM WARNING YOU. Then when you call expect at least 1 hour and 30 minutes wait time before somebody answers. You can still have money on your account and they will cut you lights out.
JOHN COOK
Jul 06,2019This company is very misleading it says that you get free nights you don't get free nights!!! you still have to pay the company that supplies electricity to everyone in Houston Texas charges a fee $0.10 a kilowatt Acacia says they give free nights stats BS very misleading I have reported this to the BBB and I'm reporting it to everyone else I can think of people don't know what this company or any prepaid it's a scam it's a rip-off people is not as far as please please read the reviews you can tell who the fake reviews are this is not a fake review
Deborah Williams
Apr 11,2019The customer service guy name Joseph for Acacia Energy.Did a magnificent job with answering all my questions and setting of my account.If I could I would give him 10 stars.For helping my son Anthony Williams.
Emerald Britton
Nov 19,2018One of the absolute worst pre paid companies, it seems like false advertisement online it says one thing and once you get the service it’s horrible charging me kwh that I didn’t even use because I’m at work all day use my lights mostly at night! Would never refer anyone....
Shelby Horton
Oct 17,2018I have been very happy with my Acacia plan it's quick convenient and affordable.
Lexie Small
Oct 09,2018I had an awesome easy experience the sale rep was so kind and helpful.
BRYANT MAY
Oct 08,2018So far so good, and convenient! Thanks Luis.... 176589
GEORGE MAHATHAY
Oct 06,2018Awesome experience and easy to start service. Definitely recommend Acacia Energy especially for apartment living. Hassle free company Acct# 176634
Nivek Andy
Jul 15,2024I've had it with this company. They charge you whatever they choose. I was charged more for 10kwh used than I was for 50kwh used. This company is a complete price gouging rip off. Their billing just makes no sense. I am calling Amy Davis of channel 2 news to review my bill and investigate this scam sham of a company. They steal your hard earned money with no concerns at all