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Reviews 156
dee dee wheatle
Nov 29,2021I have booked numerous flights with this company, they even managed to get me seats to travel to and from Jamaica during a difficult time due to pandemic. Both Roger and Mandy where very polite and helpful. Prices are great, I will stick to this company. Thank you from Dee.w
Clair from Bexhill
Sep 30,2021This site was a life saver I managed to get the last seat on the flight at a competitive price thanks to Roger. He was very helpful & put my mind at rest over all the little details. It’s a thumbs up 👍 from me.
Rizwana Mohamed
Sep 16,2021Thanks Roger. Very reliable. Excellent service.
Susan Mudzimurema
Sep 13,2021roger is a good man,i m pleased with the service
Simeon Hitchman
Sep 10,2021Roger was very helpful with excellent costumer service!!!
Stacey Hill
Sep 08,2021Helped with my ticket very happy with the service thank you Very helpful and happy as he always is if you need help ask for roger and he will help as far as customer service goes 10/10 by far Thank you roger so much for your help today 😁😁😁😁😁😁😁😁😁😁
Yani Hernandez Rana
Aug 24,2021Really reassured me as I needed to book a last minute flight, and helped me find the best option to get to my family the fastest at a better price than I could find online. Highly recommend.
Mr Garfield Foster
Aug 24,2021I book my flight with Ariel routes and it was excellent service.
Beverley
Aug 10,2021Just called up after receiving a text 20% discount on flights. The guy who answered was extremely difficult to understand due to his ascent. I asked about the company name and he could barely pronounce his words so I could understand. I asked him to spell the name. Now I’ve established the name of this company. I asked to check availability on fights. He said ‘oh god hurry up’. I told him to F off and hanged up. Don’t even bother with this firm just a waste of time. Bogus cheap flights nonprofessional supposedly business.
Thomas Ojo
May 01,2021I paid £789 for a ticket which was quickly sold. However, adequate information wasn't provided to highlight travel requirements under Covid restrictions. I was not allowed to board my flight because I had not paid for a Covid test in the country I was travelling to. Now, travel agent and airline are passing the buck on who I should speak to for a refund and how much. In hindsight, one is better of buying travel tickets directly from the airline.
EMMILY CHICOS
Apr 24,2021James was really helpful and he made my journey successful, I will recommend him to anyone.
Alice Alextine Davies Kalbah
Apr 16,2021The customer service Ryan, was very helpful and friendly, he helped me in getting a good deal to Minnesota.
Candice
Apr 16,2021Roger was polite, professional and knowledgeable. I was very impressed with the service I received and will definitely be booking with Aerial Routes again in the future. If more customer service representatives were as helpful as Roger, the world would be a much better place.
Oluwadare David
Apr 13,2021I enjoyed excellent costumer service from Ryan and would be happy to recommend the company and his service to friends in the future.
Odai
Apr 11,2021Roger Thanks.
Ron
Apr 01,2021Fantastic service from Roger. Very professional and took time to find the best flight that would suite me. Great job and thanks for your patience and understanding.
Sabreen Kadri
Jan 04,2021These people are frauds!! Avoid at all costs!! They take your money and when flights are cancelled, they dont give you the refund. Avoid avoid avoid!!
Andrew Allen
Nov 28,2020These people are criminals using American Airlines name to hold peoples money. We booked flights in February to go to the Carribean in December, we made a deposit of £1300. Now before we could finish paying this Covid 19 stuff hits so we NEVER wanted them having all this money from us that we couldn't use so we stopped at the initial 1300. Now when we asked about our money because travelling now is not going to happen because of this Covid 19 stuff, Ariel Routes told us our money is with the airlines and that we couldnt get a refund, so we called American Airlines, they don't have a booking for us and they would never take part monies. Now we confronted Ariel Routes Roger and Jack who both have English names but heavy accents so obviously that's not their names (worrying), who now informed us our money is with a third party and that they can't tell us who they are so I lost the plot and started into them over the phone, they final let it out that they have my money and that it's there for future credit, NO I want my money back as they lied using American Airlines name to justify their acts, their not using their true names and are very untrustworthy. I'm contacting Trading Standards and who ever else I can to resolve this before it goes to the old fashioned way......stay away from Ariel Routes!? We are not the only ones with this SAME situation from this company, they are scammers and crooks taking advantage of people's trust and money. STAY AWAY FROM ARIEL ROUTES
Diana Gabriela Aldean Quintero
Oct 23,2020At the beginning they seemed very engaging in assisting to look for a "cheap" flight. But now they are not even answering emails. First I found an amazing price in American airlines but I thought they could give me a cheaper price. They actually lured me in with a very cheap price for later put a excuse to increase the price even if I had already paid the deposit to bock the price. That was very annoying because I end up paying 150 more per person. I end up buying the tickets with them and if I thought they were kind of rude at the beginning, I was about to see how rude they were gonna get after I paid. Since covid cancelled flights they allowed us to rebook on a later date with the assurance we would not pay a penny extra if the new flights were at a lower or the same rate than the ones we paid. But on the contrary, now that I have found a new date for my flights, and on a cheaper fare than my previous ones, they are saying we have to pay extra tax and fare for the ticket. The staff that answer my calls are the rudest. They yelled at me, I have to pay that fee and there is no other way. And they told me if I want to speak with the manager I can email him.The manager promised me I wouldn't get charged but now he is avoiding my emails. I wont risk it next time! I will buy directly from the airline
ijeoma ajufo
Jan 15,2022I have dealt with Ryan on several occasions and he continues to be most helpful in arranging my travel tickets to the USA purchased via Aerial routes, as I believe he researches the market carefully to ensure I get great value for every penny I spend. I'm continuing to patronize Aerial routes due to the confidence I have built over the years with Ryan who, obviously, is a great flag bearer for Aerial Routes.