AGL Energy

3.0 (886 Reviews)

To leave a review you need to be logged in

AGL is a leading integrated essential service provider, with a proud 184-year history of innovation and a passionate belief in progress – human and technological.

We deliver 4.2 million gas, electricity, and telecommunications services to our residential, small and large business, and wholesale customers across Australia.

We operate Australia’s largest electricity generation portfolio, with an operated generation capacity of 11,208 MW, which accounts for approximately 20% of the total generation capacity within Australia’s National Electricity Market.

Reviews 886

3.0

Out of 5.0

anita triscari

Aug 11,2023

They charged a lot more than the previous company we had been with. They don't read meters so they're overestimating all the time. I left and now they want me to call them for a refund. I did and spent 15 minutes on the line to get a representative who couldn't answer basic questions about why I was having to repeat information I'd already submitted on the keypad and confirmed so he punishes me by putting me back in the queue for another 15 minutes at which point I gave up. Rubbish service all round

Kevin Azo

Aug 02,2023

For the past month I have tried contacting AGL to have the account changed from my deceased husband's name by both phone and email. It is impossible to navigate their telephone system and the robot taking their call is useless other than to stay online. but staying online for several hours does not inclu8de talking to a human. in frustration i will be calling at their melbourne office to hopefully cancel their service. Kevin

ELENI KOSMIDOU

Jul 31,2023

Very easy application. Everything happened on time.

Steve Salmon

Jul 29,2023

We are now within three days of the 1AUG23 rate rise and as per the email from AGL I wanted to compare the various options available through AGL. Tried online (no visibility of rates), online virtual - wasated time, tele[phone call to Resolutions - sorry rates have not yet been issued, wait till after effective date. Why bother to suggest I review Plan when you cannot even tell me what Plans or Rates will be available.

Kay

Jul 27,2023

At least 5 calls to get the power on. Each time the person assumed they were right and didn't follow through to see if their assumptions that the job was registered properly with power core. Of I knew what I k ew now no I would not have selected agl as my retailer.

Helen Parker

Jul 25,2023

Terrible service. Signed up with them online, received an email from them two days later telling me prices had gone up. Made an online complaint- they did not get in touch with me. No way to contact them to cancel account except to ring and wait. Rang my old provider to stay with them. Two weeks later AGL send me a letter saying that I am STILL with them. Rang AGL, waited and waited, and then finally they confirmed I am no longer with them despite what the letter said. AGL wasted about 2 hours of my time when they could’ve shown the new rate prices online, or answered my complaint, or answered their phones, and NOT sent me a letter telling me my account was still with them!

Luis Fernando Trujillo Cano

Jul 20,2023

I moved home, and through the app, I requested to move my service. Instead, you created a new service to my new address and kept my accounts active (gas and electricity) on the old address. I have been asking for the whole week for you to cancel those accounts set in a house I don't live in, but still, nothing has happened. The old accounts are still active. Your customer service is unresponsive, slow and unfair. That reply is just like AGL… words, no solutions. There is a complete lack of interest in fixing it. At he end they are going to cancel from the 25th of June and charge me for someone to read the meters. I ended up paying for AGL’s inefficiencies and awful service.it is impossible to get in contact with your customers support....

Angus Armour

Jul 18,2023

Any of our gas companies can supply gas - it's the onboarding and offboarding experience that make the difference in customer service. As usual for an Aussie company, the digital experience is a B-grade and they make the 'exit' hard to find. But spending an hour to execute the simple instruction 'close the account'? Now that takes of talent of incompetence.

CT

Jul 17,2023

Absolutely shocking service. 50 minutes on hold whilst being hand balled from one department to another and then back to the initial queue. Chat messenger useless and email non existent. How are you supposed to get any issue resolved? Literally the worst customer experience. Thanks for the reply Mark. Not resolved. Any practical help available?

Dale

Jul 17,2023

So far and I have been with AGL for a couple of years, they are head and shoulders over the 5 or so other electricity providers. Why? 3 mthly bills, a quick and organised app, no tricks and most of all, my bills have been cheaper, or a least within reason. So yeah, I recommend AGL.

Macca

Jul 14,2023

I'm a new customer to AGL. I rang to confirm the concession to which I am entitled is actually in place (as I couldn't see it noted in my account details on the AGL app). Confirmed. Very good. Then I made the mistake of enquiring about the NBN or internet offer that AGL was advertising in its app. They transferred me through to the rudest, most impatient consultant I've had the misfortune of talking with. When asked whether he was referring to the energy account number, he abruptly said "I thought I just said it was about the NBN!" I hung up and will stick with my current provider.

Swimmer

Jul 06,2023

STUNNED - IN The Fetal Position! Decades AGL customer. Informed my Electricity rates would be increasing by 83% on July 1. Retiree & Pensioner. Called several times to the Phillipines to be informed I am NOW on their best rate. Will also be billed an “exit fee” if I move which I will suck up. The lucky country is now not so lucky.

Mohamad Halimi

Jun 29,2023

Everything went fast and easy

Patrick B

Jun 28,2023

Resolutions team member, not very understanding and I was told there was nothing that could be done. Not really good enough when I was charged for electricity usage for 3 days after the requested disconnection even though I had moved from the address 4 days prior to requested disconnection date.

EDGAR

Jun 26,2023

Signed up to AGL for a new rental a couple of weeks before moving. On moving day, I was notified my plan was changing from 28c/kwh to 37c/kwh. Ironically, this same day, I read an ABC article reporting AGL had made a record profits. Moving to another provider after 5 weeks with them.

HENRY TU

Jun 26,2023

Service very good

CP

Jun 24,2023

The process was easy. All online and the app lets me keep track of bills and usage

Melissa Monfries

Jun 23,2023

Bizarrely through some error on the part of meter readers, i was erroneously transferred to another company- not initiated by me . It took nearly 10 months with daily hourly plus calls to be reinstated with AGL. Subsequently I received very high gas bills was not returned to my former plan (as promised) and then I receive an e-mail stating I could be on a better plan. This plan turns out to be the one I was previously on- so in the meantime I have been over charged and promised reviews etc. Very poor service. And then I am asked if I would like their internet- no thank you!!

Meg

Jun 22,2023

Moved house, had AGL previously. Received notice that “the gate was locked” and “they could not read the meter” The gate firstly doesn’t even have a lock. The virtual assistant on the app kept telling me to speak with the property manager to allow access. There is also no property manager. The more I explained that if it was in the other units back yard I couldn’t guarantee their fence would be unlocked the worse the situation got. In the end I had to reorder my power for lack of a better word (no they couldn’t just change the connection date on their end). Second time was connected without issue. Too much time spent dealing with customer service for such a simple request.