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ANNKE was established in 2014 and has been a global leader in the home & business security solution industry. Our mission is to deliver the best security solutions to help customers to secure their homes/businesses, and stay connected with their beloved ones wherever & whenever. Through our team’s joint endeavor over the past several years, we have created and developed full ranges of security solutions for customers, including IP security cameras, all-in-one WiFi/PoE security camera systems & versatile DVR surveillance camera systems.
We have helped over 5 million customers worldwide to keep their properties safe and secure, and have received over 30,000 positive feedback from our consumers. We will keep innovating and will develop more advanced smart security solutions for customers globally.
Reviews 760
ted
Apr 03,2024Annke products allows to experiment with some security products at a reasonable cost. For the average Diyer the price point for their products allow me to experience the capabilities and limitations of this type of technology. With their excellent customer support I am completely confident in using their products
David Donnelly
Apr 02,2024Forgot my dvr password and the sent me 4 super codes and the second on worked and I was able to reset my cctv. Very helpful customer service.
Michael Nicholson
Apr 02,2024Worked fine with my cameras for about a year and a half, then a software update means that it now won't accept a signal from three of my cameras. Its states compatibility, but its really not. Annke have not provided a technical solution (updates cannot be "re wound"), and now accept no responsibility. I expected better. Now in their trustpilot response they say updates to the ANNKE product are not done automatically, which is false, there is an Automatic update checkbox on the software that is pre-checked. My cameras meanwhile have the same software release as when they were bought and have not updated. They lie.
BikeHag
Apr 02,2024Best customer service I have ever experienced! I recently had a severe brain injury; so it was hard for me to get this setup and working. My Annke support guy was patient, understanding and worked with me for over a month to get everything working as it should. I’m incredibly grateful to them for going above and beyond what i would expect tech support to do. They’re tops!
Daniella Forbes
Mar 28,2024Customer assistance went above and beyond to help me with my camera system. I ended up needing a new DVR which they sent a link that is compatible with the cameras that I already have. 10/10 would recommend
EURO TRUCK SLO
Mar 27,2024Super 👍👍👍👍👍👍
Lincoln Beckles
Mar 26,2024From My first email, your response was timely and informative. Great communication and follow through
Michael
Mar 26,2024Agent was knowledgeable and prompt.
Tom Sunday
Mar 23,2024I am a total novice and beginner with all things called CCTV. But recent area circumstances dictated the purchasing of a premium surveillance system. I picked ANNKE at the very outset over all of its competition, because their customer support already then was clearly seen and ‘web-research-evidenced’ as being much superior. In short the sheer value of ANNKE's technical support compared to my hardware and accessory costs, greatly influenced my decision-making and purchasing process. Essentially my cost of the hardware paling in comparison to the value of the ANNKE customer service. My 4-week long all 'hard wired' system install involved a ANP800 NVR, a 6TB HHD, a NCD800 principal camera and (8) 4K Domes, besides Wallmount Brackets, Junction Boxes, Premium Ethernet Cabling, a 40-inch 4K TV Monitor, hidden cabling, all EMT tubing and a totally secure remote location for the NVR. During that time I posted about 20 requests for technical assistance and product compatibility Q&A from both the ANNKE help desk and key other ANNKE accessory suppliers. All of these were being handled and conducted to my total satisfaction and most important on a timely manner. I also elected in purchasing all of my primary hardware from ANNKE directly and not from other vendors or third party suppliers. It became glaringly clear from the outset that prices from the ANNKE website were considerably and in most cases more favorable. All of this said ANNKE successfully and diligently pulled me through the overall installation process and giving a total novice like me to now enjoying a top-of-the-line CCTV system.
Dolors Brasó
Mar 22,2024Very nice support team also cameras have very high quality . When i had problems the answers were fast easy to understand and right.
Salvu Borg
Mar 21,2024No matter how big is the problem, I have always found support and satisfied with the solution offered from Annke.
Americo Vera
Mar 21,2024Excelente service explained all my concerns
Yevgeniy Chechitov
Mar 21,2024Очень быстрая и квалифицированная помощь!Огромное спасибо!!
Robin Furness
Mar 20,2024Good service
Terry Taylor
Mar 19,2024Customer tech was great I had a issue with password and we got it fix
Alberto Aloisio
Mar 18,2024I have received prompt and knowledgeable answers to all my questions. It is really rare to have such a support!
Mr Derek White
Mar 17,2024My review on Amazon is pasted below, Thanks :) 5.0 out of 5 stars Excellent Camera and great customer support Reviewed in the United Kingdom on 12 March 2024 Style Name: 6MP Turret Camera I purchased this camera as it covers a true 180 degrees area. Setup was very simple and the picture quality and clarity is astounding. I noticed it uses Hikvision firmware to run the camera which I consider one of the best control systems out there. Unfortunately the Synology NAS I am using to record the output does not have a dedicated driver for this camera yet, but that is easily overcome by using the RTSP connection and is no fault of ANNKE. The camera actually developed a fault after ten months of use so I wrote to Annke support and they responded immediately with some firmware updates and correctional advice. Unfortunately the update did not cure the fault so ANNKE sent me a brand new camera the very next day. I really have to say how great it is to have a genuine support team who help without fuss and then replace without an issue. I thoroughly recommend this camera and I have bought two more already.
Charles Mitchell
Mar 14,2024Tech. Worked with me and didn’t give up
Pascal
Mar 13,2024très bien et très professionnel
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9655 Granite Ridge Dr Suite 200 , 92123, San Diego , US
Chitown Flex
Apr 04,2024I recently had an issue with all my cameras going off with no picture at the same time. Your customer service team was very helpful and knowledgeable and providing options to the root cause. Even though the communication delays due to time differences, I really appreciate their input and prompt response. The issue is eventually fixed and cameras are all not working. Thanks to their help.