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ANNKE was established in 2014 and has been a global leader in the home & business security solution industry. Our mission is to deliver the best security solutions to help customers to secure their homes/businesses, and stay connected with their beloved ones wherever & whenever. Through our team’s joint endeavor over the past several years, we have created and developed full ranges of security solutions for customers, including IP security cameras, all-in-one WiFi/PoE security camera systems & versatile DVR surveillance camera systems.
We have helped over 5 million customers worldwide to keep their properties safe and secure, and have received over 30,000 positive feedback from our consumers. We will keep innovating and will develop more advanced smart security solutions for customers globally.
Reviews 760
Iulian B
Mar 12,2024Awesome person and very helpful. Thank you
Giulia Tarroni
Mar 12,2024Amazing security cameras!! high definition, good software, easy to use!
kostas
Mar 10,2024Fast and accurate answers.
AndyH
Mar 08,2024Second time using the suppprt. The first was after purchasing my own DVR kit a few years ago, so when my parents wanted a system, the previous experiencws i had were a bug imfluence om choosing Annke again
David Inglis
Mar 08,2024The response to my query was very quick and helpful assisting me in purchasing the camera's I required, vert happy.
Dan
Mar 07,2024Second time contacting ANNKE, and second time i have received extremely good service, advice and outcome.
gabrielle lowry
Mar 07,2024They were quick to help me with the issue and resolved it.
Thomas Laubi
Mar 06,2024Very quick and perfect support!
Sven
Mar 06,2024Friendly contact, always helpful, answers every day, last emails answered within 15 minutes (I try to answer on time, I live in Western Europe), Together we solved the problems with resetting the passwords, I was able to give some new tips
ASHLEY
Mar 06,2024Horrendous customer service! I had cameras installed in May last year. They were perfectly fine until July, the motion sensor lights just stopped working making it impossible to see anything on the cameras at night. I reset the system as advised & everything was fine again until October - same thing happened again. This has been continuous every couple of months and when contacting Annke it takes 5+ days to get s return email. When replying to their email it never sends back to them. They take forever to reply & keep giving different ways of fixing the problem but after exhausting every avenue, the lights still don't work! I've requested a refund or a return & was told I need to take thes4 cameras down & send them back before I get a replacement ' fair enough but why should I need to pay to have them removed and then reinstalled again? 2 separate visits, 2 separate payments! Absolute disgusted at the service & lack of communication.
Anon
Mar 05,2024Answered my query quickly, efficiently and courteously. I live in the UK and didn't think I would get such a great response.
seapeddler
Mar 05,2024My older Annke DVR needed a passcode to enter the menu. I was sent one quickly. Then all was well.
Emanuele Malatesta
Mar 02,2024cortesi ed assistenza on ine ottima
Emm
Feb 29,2024I have the annke c800 cameras and N46PCK Nvr and i keep having issues with the video playback on the annke app this company is just hikvision but rebranded to annke its a cheap camera company would not recommend.
Happy Customer
Feb 29,2024Received very quick and accurate support to determine and address my issues.
nuno
Feb 28,2024the help from live chat was exceptional. Everything was well explained and solutions were given all the way. I cant be more grateful.
Francesco Marsiglio
Feb 28,2024Fantastic Nvr system and fast and gentle support.
Rosendo Guzman
Feb 26,2024Prompt service and assistance. Thank’s so much that my Annke DVR is working good again
Kaloyan
Feb 26,2024The company is doing great providing renowned HikVision technology for the masses, at affordable prices! ANNKE is my product of choice for all my private customers that want unprecedented quality without unnecessary bells and whistles, and at a reasonable price. ANNKE helps me deliver perfect value for my clients and I have been faithful to the brand since 2019. ANNKE could improve in the area of budget home surveillance by expanding the portfolio of WiFi PT-cameras. I know it's dominated by another sub-brand of Hik for wireless cameras - EZVIZ - but diversity is always welcome. ANNKE is already reputable enough, I expect to see some adequate competition on that front in the near future. Support your products! Fresh firmwares with security patches are always a must, when they exist! Please, announce them when they are available, don't leave us in the wild. As we are loyal to you, please, be loyal to us, so we can keep evangelizing the brand.
Contact The Company
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Email Uplers (Previously EmailMonks)
9655 Granite Ridge Dr Suite 200 , 92123, San Diego , US
FairCobbler
Mar 12,2024I’m 100% satisfied with the assistance/ support I received from the Annke team. I has encountered some issues with my dvr so I contacted the support team via email and they were very prompt to respond, and the support team is very knowledgeable about the system. All the information that was forwarded to me was clear, easy to follow and it worked.