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ANNKE was established in 2014 and has been a global leader in the home & business security solution industry. Our mission is to deliver the best security solutions to help customers to secure their homes/businesses, and stay connected with their beloved ones wherever & whenever. Through our team’s joint endeavor over the past several years, we have created and developed full ranges of security solutions for customers, including IP security cameras, all-in-one WiFi/PoE security camera systems & versatile DVR surveillance camera systems.
We have helped over 5 million customers worldwide to keep their properties safe and secure, and have received over 30,000 positive feedback from our consumers. We will keep innovating and will develop more advanced smart security solutions for customers globally.
Reviews 760
Dicky Boy
Jan 21,2025The operator was clear and concise with instructions and sorted my issue out quickly and to my satisfaction
victor
Jan 21,2025Technical support was responsive. I got my questions answered. Bottom line technical support was helpful and resolved my issue.
Vas Mag
Jan 21,2025Excellent customer service. they helped me to buy the item I had problem to.
Clyde
Jan 21,2025Bought 3 cameras from Annke, via Amazon. One camera had a bad picture, so contacted tech support. Tech support quickly replaced the camera and now my camera view is excellent. Great customer service.
Cathleen Kraus
Jan 20,2025Perfekter Service, schneller Kontakt. Ich bin begeistert.
Shawn Skeete
Jan 20,2025The fast response and on point guidance good customer service
Arthur
Jan 19,2025One issue should be a training lesson. All used equipment should be checked to be in default mode such as my problem being not in infra mode. Second lesson was to be aware that annke sight would not work with MS edge. You came up with a program that works. These things cost me at least 48 hours of frustration and did not have to be, in the end it is all corrected so thanks for that.
Dave Fane
Jan 18,2025The Live Chat was impressive with Ava Luo. The Team Viewer session was successful in solving issues.
David Davidson
Jan 17,2025C800 camera purchased from online review recommendation. The camera is ONVIF so it should work with all ONVIF systems. Annke support now tell me "while we strive to make our cameras widely compatible, we cannot guarantee full compatibility with third-party NVRs"; pretty useless telling me this now! After FIVE hours of trying different configurations i got the camera to work only at 720p over RSTP; i cannot get the motion detection to work. My other four cameras (not Annke) work perfectly and were simple to configure. Annke still maintain the item is not faulty and are trying to get me to purchase one of their NVR's!! The support team have strung me along for three weeks now with no resolution. Absolutely appalling. UPDATE: While its too late for me, others may like to check this site for compatibility: onvif.org conformant-products NOTE: Annke does NOT show up on any search!
Dmoxiegal B
Jan 16,2025Joy was very quick to respond, professional, friendly and helpful. Very happy with her service. Thank you Joy!
Titi Bashorun
Jan 15,2025The Customer Service was good and effective. Very helpful and points you in the right direction very quickly.
franco
Jan 15,2025I wrote 5 times to ANNKE support and I always got precise and timely answers. I was supported and helped to solve the problem and now everything works perfectly. Thank you for your kindness and competence
Detlef Ludwig
Jan 15,2025I requested firmware for my DVR and was immediately helped by a friendly employee. It worked great, device is working again after the new update! Thank you again from Germany, Essen, North Rhine Westphalia
Joseph Seddik
Jan 15,2025Speedy support and great equipment!
Ralf Simon
Jan 15,2025My monitor was defective after a few weeks and could no longer be operated. Unfortunately, I didn't get the whole set replaced. That really annoys me because I had to buy a new set as the monitor (NVR) is not available to buy separately. So Annke forces you to buy a complete set if one component fails. Almost every customer gets angry. I have my reasons for needing a monitor for my cameras. In this respect, your solutions were not practical for me. However, you were not in a position to send me a replacement monitor. All you could have done was take a monitor from a new set. Even if it was "out of stock", there would certainly have been other options. The remaining cameras could certainly have been given to customers with whom one or both cameras were causing problems. But you are apparently too inflexible for such a solution.
John Koenig
Jan 14,2025My DVR wouldn’t boot and displayed a flashing red light near the power plug inside the housing. I submitted a support ticket on Friday and received a response on Saturday with troubleshooting steps to identify whether the power adapter or HDD had failed. Following the steps, I determined the power adapter was the issue and replaced it. The DVR now boots and is working properly. I appreciate the prompt and accurate assistance in resolving the problem quickly.
Mindy Rae
Jan 14,2025I recently lost my fiance (father of my children) in a car accident. Our camera system was set to his phone and after accident I didn't have access! Annke helped me so much and went step by step to help me get through the process and now I have access to my home to monitor through my own phone even when I'm away! They were very nice and helped me out so much!
Emanuele M.
Jan 13,2025I recently had the pleasure of reaching out to ANNKE’s customer support, and I must say I was thoroughly impressed. The team was quick, professional, and incredibly helpful in addressing my questions and resolving the issue I was facing. The staff demonstrated excellent knowledge of their products and solutions, guiding me through the process step by step with patience and clarity. I also appreciated the promptness of their response, minimizing any downtime I experienced. Thanks to their support, I was able to resolve everything easily and efficiently, further reinforcing the quality of not just their products but also their customer service. I highly recommend ANNKE for anyone looking for reliability and top-notch assistance. Thank you, ANNKE! 👏
Waikiki Naples
Jan 13,2025la gentilezza nei rapporti umani o in quelle pubbliche è tutto, e fa capire la qualità che c'è dietro di conseguenza
It'sme
Jan 21,2025Great customer service friendly quick and helpful sorted my problem straight away thanks much appreciated