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ANNKE was established in 2014 and has been a global leader in the home & business security solution industry. Our mission is to deliver the best security solutions to help customers to secure their homes/businesses, and stay connected with their beloved ones wherever & whenever. Through our team’s joint endeavor over the past several years, we have created and developed full ranges of security solutions for customers, including IP security cameras, all-in-one WiFi/PoE security camera systems & versatile DVR surveillance camera systems.
We have helped over 5 million customers worldwide to keep their properties safe and secure, and have received over 30,000 positive feedback from our consumers. We will keep innovating and will develop more advanced smart security solutions for customers globally.
Reviews 760
brian flannery
Nov 27,2024Been trying to resolve my problem with Annke for weeks I bought a new system but found the cameras were not wide enough Annke recommended NCA200's so bought 1 to try, it worked OK so bought 2 more I did not realise the ultra bright LED was on all night so 1 of them had to go because of a complaint by my neighbour, Annke recommended an ADL200 with a white LED which was smart and only came on when movement detected alas it does not work with my DN41R Annke apologised and promised to send me a E200 but then told me they only come in a pack of 2 or 4 and I would have to pay to get a replacement i asked if I buy a new system with 4 E200's and 1 goes faulty I need to buy 2 to replace 1 they did not comment and still refuse to send me a replacement for the wrong one they recommended?
Minh Ho
Nov 26,2024Useful for budget/ quality Quick Support
Mikey
Nov 26,2024a first class service from a first class company with a first class product. Thank you Annke
Mr. Peter McKue
Nov 26,2024Excellent service. Very impressed and well worth 6 stars.
Justin
Nov 26,2024I have had some Annke cameras for several years now - they are way out of warranty, but their customer service is still ready and willing to help out by giving detailed advise to fixing any issues that pop up.
Fred Lux
Nov 24,2024Achtung: Das undurchsichtige Firmengeflecht nimmt das Widerrufsrecht von Online-Verträgen nicht ernst!! Der Erstversand an Kunden erfolgt mit Adresse Dritter (z. B. DHL Zentrum) ohne Angabe für Retoure. Dann beginnt eine sinnfreie Odyssee über Email support...annke.dings in Englisch... Nix mit Widerrufsrecht!!! ... Neue Geschäftsidee: Ware liefern, Geld geht direkt nach China... Rückgabe Fehlanzeige. Achtung: Das ist die Zukunft der chinesischen Weltwirtschaft!! Feedback auf 1. Antwort: Ich habe genug online an support getextet, natürlich mit Pseudonym. Also - arbeiten Sie bitte an Ihrem (deutschen !!) Support, bevor hier freundliche Entschuldigung erfolgt!
Roy
Nov 23,2024Had a problem reinstalling Annke app. on new phone, lined up Annke support but ended up sorting out myself using hints & suggestions provided by support before I could go live chat with them. If I could not sort I knew from previous experience that they would!
Kamran Dita
Nov 22,2024Great experience very professional. Joy was very helpful
Jules Roussanaly
Nov 22,2024I bought a camera set a year ago withy a two year warranty. One cameras isnt working anymore. The Customer Service asked me to pay one cam to get 2 ...
Nico Te baise
Nov 22,2024Very good client service fast and helpful
Karen Dyson
Nov 22,2024My new Samsung galaxy S24 ultra phone & Play store app Annke - said we’re not comparable. Therefore: I Contacted Annke who were most helpful, they came back to me very quickly & gave me an app to download from play store: “MIPC” The cameras are now up & running Thank you for your fabulous support I have always used Annke products so knew when I was having the issue, they would be able to help. I would highly recommend Annke to anyone
Vilmos Kiss
Nov 21,2024Szakszerű műszaki információt tudott adni.
Rob
Nov 21,2024fast response love it
Angel
Nov 20,2024Easy to install and configure. Good Technical assistance that solved my problem. Quick response.
AQ
Nov 20,2024The Whiffle doorbell is excellent at a fraction of the price of the competition. If you don't want a subscription that's ok, as there is an micro SD built in. A real technical support team. The only problem is that it is very sensitive indeed. I bought two units to allow for swapping over when charging - still cheaper than most alternatives.
NickCC
Nov 19,2024Annke customer service have been brilliant. In my experience customer service as always been hit or miss but after reaching out to your team I've been so impressed. My CCTV system is fairly dated and so I thought I'd get ignored or upsold but they have been so helpful. My CCTV is fully working again. When/if I do upgrade my system I will buy from Annke with confidence and I highly recommend Annke to my friends and everyone reading this. 5 stars!!!
Taniaalexander
Nov 19,2024Because they fix my from American to another country that is very good
Anthony
Nov 19,2024I needed support for a product I bought years ago to receive some software no longer available for download on Google play. Fortunately Annke support provided this for me quickly.
Miloš Dronjak
Nov 19,2024Fast and quick customer support. Solved the problem of resetting the password for my device in 2 minutes.
Iltan
Nov 29,2024The product and service