To leave a review you need to be logged in
ANNKE was established in 2014 and has been a global leader in the home & business security solution industry. Our mission is to deliver the best security solutions to help customers to secure their homes/businesses, and stay connected with their beloved ones wherever & whenever. Through our team’s joint endeavor over the past several years, we have created and developed full ranges of security solutions for customers, including IP security cameras, all-in-one WiFi/PoE security camera systems & versatile DVR surveillance camera systems.
We have helped over 5 million customers worldwide to keep their properties safe and secure, and have received over 30,000 positive feedback from our consumers. We will keep innovating and will develop more advanced smart security solutions for customers globally.
Reviews 760
Keith Stead
Dec 12,2023Fast professional support Excellent service
Moyes Micheal
Dec 12,2023Very helpful kind got my Dvr up and working we need more people like this in this world there instructions are very easy to follow and do Thank you so much Michael Moyes Baker City Oregon USA
Tanil
Dec 12,2023Customer service is very bad in terms of email and live chat. It is really difficult to return the product because they do not respond to you. just automatic reply. I placed 3 different orders and I want to return one of them, but no one answers. A company that claims to be such a high-quality and large company does not have an easy return option. disappointing for me
Quinn Tardo
Dec 11,2023quick response
Rhino Buckle
Dec 10,2023Except for weekends (everyone needs a break) I never failed to receive an answer within 24 hours. Well done Annke.
Matt Jellings
Dec 07,2023Had an issue with accessing the CCTV DVR, Annke support tried to help via email but needed a remote connection in order to resolve the issue. This was done very quickly and everything is back up and running.
Sacha METZEMAKERS
Dec 06,2023very professional!
Sandra Daller
Dec 06,2023A support employee contacted me within 24 hours. He answered all our questions in a detailed, friendly and quick manner. From the return of a system that we couldn't use to the reordering of a suitable one and the refund of the difference. All contact was always with just one member of staff and the conversation was fully documented. Simply exemplary.
SB
Dec 05,2023Tech support was very helpful, knowledgeable and patient.
richard sanderson
Dec 02,2023The agent showed true grit at resolving my problem
IAN Lunt
Dec 01,2023I purchased a video doorbell. There was a slight problem Doorbell not charging, but within no time I received a new video doorbell and now it is working perfectly. The service I received from ANNKE was first class.
Amjad ali
Dec 01,2023Very disapointed with annke 5mp wifi camera if you don't login from mobile for few days this camera goes offline what's the point of having a camera that goes off line after few days annke need to update these cameras to run all the time.i have the camera fitted in spain and have it wired direct to the modem.I'm in England now I will rip that camera and put hikvision something that is reliable not junk like annke
Dani Moya
Dec 01,2023Great support!
Venkat
Dec 01,2023This the most worst camera I ever come across , and the support is pathetic . Nearly impossible to activate and getting it to work. I suggest, don’t even think to consider buying, it’s just waste your money and time
Simon Buck
Nov 30,2023Pretty good customer experience. I had an issue with a NVR and camera that got water in it. The CS Team sent me a new one of each and walked me through the steps required to pair my old cameras with the new NVR (they were password proteced differently and neded an update file installed on each of the cameras, not straight forward). Overall it did take a month of faffing about, the CS team took some time between messages which dragged it out and I had to repeat many things as I presume I got a different agent each time I interacted, even though they were all called either Libby in CS or Alex in tech. In the end I got the replacements I needed and the support to set it up, it's not apple or amazon level service but it works.
Kusi
Nov 28,2023Annke offers one of the best support that I experience over years. Special thanks to Alex, who assisted me over years - always with very quick and professional solutions - in a very kind way!
Wayne
Nov 27,2023Prompt and quick response
Lee Ward
Nov 27,2023Had a broken power adaptor delivered got in touch with customer support had a new one sent within a week problem sorted great service thank you
Ben Smith
Nov 26,2023The camera I purchased was advertised as being compatible with Alexa, it isn’t. Instead of stating this, you are able to add the feature on Alexa. Then it asks you to log in to your Annke account to link it. This doesn’t work. Instead of telling you it isn’t supported, they gaslight you into thinking it’s a problem on your part by saying either “invalid username” or “incorrect password”. The live view option in any browser is no longer supported and they don’t intend on updating it to resolve this issue. Their live chat/help isn’t monitored by any staff, so you are sat waiting in a queue for no reason until it ultimately times out and disconnects. Their phone helpline only rings a few times before it hangs up on you. I had to ring several times over a couple of days before anybody answered. I was then advised to try the live chat. I told them I had tried that already but was assured if I followed the link they were going to send me, that somebody would pick up the live chat. They didn’t. I eventually got though to somebody by email, they suggested that I upgrade to a more expensive model and that I would also be responsible for the return postage. Avoid this company, save yourself the hassle.
Charlie's purchase
Dec 13,2023Although product was delayed, still happy with the outcome. Would recommend ANNKE the product is excellent value for money and works well