To leave a review you need to be logged in
ANNKE was established in 2014 and has been a global leader in the home & business security solution industry. Our mission is to deliver the best security solutions to help customers to secure their homes/businesses, and stay connected with their beloved ones wherever & whenever. Through our team’s joint endeavor over the past several years, we have created and developed full ranges of security solutions for customers, including IP security cameras, all-in-one WiFi/PoE security camera systems & versatile DVR surveillance camera systems.
We have helped over 5 million customers worldwide to keep their properties safe and secure, and have received over 30,000 positive feedback from our consumers. We will keep innovating and will develop more advanced smart security solutions for customers globally.
Reviews 760
khalid
Nov 09,2023Great products high quality, The customer service is one of the best I have seen in a long time, Special Thank you to Kyle from live support solved my issue with my annke vision camera really fast. (:
Dempsey Yearry
Nov 08,2023Response to my technical support question was timely and provided information that resolved my issue with a configuration setting change.
customer
Nov 08,2023We had an incorrect power cord. In just under a day, we were in contact with a service representative and the correct part was on its way. Speedy service and easy to work with.
Juan Carlos Villavicencio
Nov 08,2023The attention was satisfactory and the solution was favorable. thanks for your help
Anita Brassington
Nov 07,2023Shocking unhelpful customer service, brought CCTV system in march 2023 from Amazon, system stopped working in October 23 contacted the support, system now keeps cutting off even though the notifications are still coming through, they have told us to try a new power lead but the system is connected or we would not get the notifications to the app, they have also told us to remove the hard drive, if you start messing with the insides this usually null and voids any warranty, diabolical service
Lew
Nov 07,2023I had a relatively inexpensive camera $140 that had a fault after about 2-3 months I thought I'd be fobbed off with poor support and difficulties returning but instead I got great support with simple instructions for proof of issue with free return shipping and replacement
BUHOO Valle
Nov 06,2023My experience was great due to the fact that it took no less than one day to get an answer to my problems. No charge for the solution to my mistake of forgetting my password. Thank you for an amazing service!
STE J
Nov 04,2023Bought a new/used camera from an online auction & the password had been changed which wouldn’t allow me to use it as required. Contacted Annke support & followed their clear instructions on how to obtain a file from the camera and get it reset. Very quick response and issue resolved quickly.
Andrew K
Nov 04,2023Excellent support with clear instructions. Very responsive. Thanks!
Debbie Offord
Nov 03,2023Annke Customer service offer an exceptional service. Quick to respond, quick with answers, very polite. This is why I bought their equipment, I wanted cctv with good back up- just in case. They have not disappointed on each occasion we have had to contact them.
Olivier MEERT
Nov 02,2023Very rapid answer from the Annke support. The naswer is accurate, adressing the point and providing ways to solve it. I am very satisfied.
Paul Williams
Nov 02,2023I needed urgent assistance to obtain a code for my CCTV the day before leaving to go on holiday. I couldn't believe the quick responses from ANNKE which allowed me to have peace of mind whilst away from from my home.
Maryam A.
Nov 01,2023Alex was excellent
Robert Tetteh
Nov 01,2023A knowledgeable customer service agent, problem solved in a second
O J
Nov 01,2023The NC800 cameras are outstanding, but they have been out of stock for quite a while. Unfortunately, I had to transition from Annke cameras to another brand have similar specifications.
AR
Oct 29,2023Purchase of an NVR H500 - 8 channels and with 4 wired cameras. Excellent customer service, I have never seen the same, helpful, courteous, understanding, Handling my problem efficiently, quickly, and meeting my needs. A round of applause to the whole team.
Robert T
Oct 27,2023Clear instructions
RAMON CALCANO
Oct 27,2023Great communication and very knowledgeable support team. I forgot my password for my security system and they get me back on track in no time. Grateful for the team!!
Erik
Oct 26,2023Fast and good service support!
Frantz
Nov 09,2023After several attempt, a remote controled session were required ; support (Amy) processed the fixing very quickly and efficiently.