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ANNKE was established in 2014 and has been a global leader in the home & business security solution industry. Our mission is to deliver the best security solutions to help customers to secure their homes/businesses, and stay connected with their beloved ones wherever & whenever. Through our team’s joint endeavor over the past several years, we have created and developed full ranges of security solutions for customers, including IP security cameras, all-in-one WiFi/PoE security camera systems & versatile DVR surveillance camera systems.
We have helped over 5 million customers worldwide to keep their properties safe and secure, and have received over 30,000 positive feedback from our consumers. We will keep innovating and will develop more advanced smart security solutions for customers globally.
Reviews 760
customer
Nov 22,2023I don't want to give them even one star. Disappointed service. I have waited for a live chat about my Ankee vision problem and i was at q position 1 for more than 1 hr & nobody responded. Very bad service. Not recommended.
Torsten
Nov 22,2023Toller Support und tolle Unterstützung.
Mamadou
Nov 22,2023It was a graet pleaseure for me to work with your amazing agent.
Piotr
Nov 21,2023Wszystko ok, tak jak powinno być , bardzo szybka reakcja.
Mr Challinor
Nov 21,2023I received a prompt response to my request, with detailed information, regarding my issue, this put my mind at rest. Very satisfied with the support team.
Peter Jenkins
Nov 20,2023Very quick response and easy understood instructions to resolve my problem
Emma Tresadern-Brookes
Nov 20,2023What a fantastic company to do business with! They explain things in laymen terms. They send photographs to help you, and if you still can’t sort out what you need, they don’t mind, in the slightest, you contacting them again! They are prompt in replying, no waiting for days like some companies. I highly recommend Annke!
Rock
Nov 18,2023Purchased a WS500 Received It 14 Days Ago. Through The Humps, Bumps and Bruises Getting It up And Running. Works Fairly Well. Call Customer Service Before Purchasing It A With Few Questions. They Were Helpful In Everyway and Friendly Manual Needs Working On. May Save You From Many Phone Calls. Which It's Nice To Talk To Support When Needed.
Joe Hall
Nov 17,2023Eventually got things sorted thanks.
Juan Julian
Nov 13,2023I have a used DVR and i couldn't unpaired from old owner, customer service help me straight away in few hours , they unpaired and i could succesfully paired to my account. Very helpful
Paul
Nov 13,2023Prompt responses to emailed queries with exactly the answer I needed. Well done.
Geoff Sore
Nov 13,2023Fast response. Competent - understood problem and gave detailed answers.
Gadéano Carole
Nov 13,2023Commande passée le 25 octobre 2023 et toujours pas reçue à ce jour soit 19 j. Après un échange via leur chat ceux ci me répondent qu elle a été livrée. Je ne recommande pas ce site très déçue aux vues des avis positifs. Il s avère que mon colis a été perdu par le livreur de ce fait un autre colis m a été retourné et reçu ce jour donc vendeur très vigilant que je recommande ce jour le 21 novembre 2023
Michael Kemp
Nov 10,2023Great customer service. I had an issue with a camera and it was resolved very quickly, with good back up from not tech support and customer service.
Aristoteles
Nov 10,2023Atención de primera y profesional
Craig
Nov 10,2023I was not aware that DVR`s and Cameras had evolved so much that they Now carry Video AND Audio in the same cable. AFTER Realising/Figuring that out and READING the Instructions "Sorry, Us Guys just Take It Out of The Box and figure We Don`t Need To Know Because We HAVE DONE THIS BEFORE->It`s a Guy Thing" the rest of the setup was Very Simple, i set mine up in the bedroom near the DVR so i could work my way through it step by step, Then do "The RatRun" in the Ceiling for Cabling, which only took 20mins. My previous DVR`s required a Seperate Audio Input via an RCA socket as you see on the rear of most DVR`s, so i was Looking for an Extra Cable on the Camera which is No Longer needed. Also, i am Very Pleased with the Camera and Microphone/Audio, it was very nice to listen to the Birds chirping this morning without even opening the door.. Best Regards Craig.
TED ROSSI
Nov 09,2023SOLVED MY PROBLEM, MOST HELPFULL
Happy :)
Nov 09,2023Have had an Annke cctv system for some years now with reliable and flawless performance. Recently took advantage of a discount offer on bullet cams but unfortunately, the model I had selected was out of stock. Email from Annke advising this and offering refund which was processed quickly.
Mr Michael Langley
Nov 09,2023simple instructions and ease of use. Speedy reply
Ian Stewart
Nov 26,2023These cameras are absolutely brilliant they are amazing quality and the picture is amazing too. The service when buy these was second to none the service I received from order to delivery was great I was kept informed every step of the way it was just after Covid. When there stock was low I was informed of every time. Great quality thank you