Appliances Direct

Hosted by David Simmons

4.0 (873 Reviews)

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Reviews 873

4.0

Out of 5.0

Christine

Feb 16,2025

Great price and discount on next day delivery. I thought it was too good to be true but wasn’t! Throughly impressed

David A Hart

Feb 16,2025

The freezer was fine and delivered on time. but couldn't understand that when it said it had adjustable feet only 2 corners had feet which could be adjustable for uneven ground so I could only level it left to right but not back to front

John Shaw

Feb 16,2025

No delivery tracking and multiple customer service promises about delivery went unfulfilled.

Robert Scragg

Feb 16,2025

Very helpful and friendly staff. Helped me load heavy item into my car. 🙂🙂

David Hoggett

Feb 16,2025

Excellent service..updated all the way, very satisfied

Michael

Feb 16,2025

Driver had good communication with me and kept me informed!! He was very helpful polite and respectful!!

Jackie Richardson

Feb 16,2025

Fast delivery, so far great panel heater with WiFi and stylish appearance

Ms Day

Feb 16,2025

Friendly helpful delivery driver. Delivery didn’t turn up until 6.30pm, could do with more info as to where the delivery is on route. Very happy with product.

David Wright

Feb 16,2025

Great range of humidifiers with some very good discounts. Order processing and delivery were very rapid. Recommended.

Sandra Boyce

Feb 16,2025

Easy to use website. Found exactly what I wanted. Kept informed about delivery time and date. Goods arrived when they said they would and delivery people very polite. Would not hesitate to shop on line with this company again.excellent service. What more can I say!!

Ms L Matthews

Feb 16,2025

Good efficient service and quick delivery. Although only one person to carry a fridge freezer. My partner had to help him carry it in to the kitchen.

L N Herts

Feb 16,2025

Good product delivered promptly. 4 stars because delivery very expensive.

Mrs John Hyde

Feb 16,2025

Our new dryer was delivered with care by two chaps who also took away our old dryer for recycling.

Ms Monica Fernandez

Feb 16,2025

By a very long way, the worst company we have ever dealt with. We bought a Meaco Arete dehumidifier in January, a make we had purchased several times in the past and found to be reliable. From the beginning the dehumidifier acted strangely, never showing the humidity in our small room with the window closed and the heating on going much below 60%, never turning itself off, and suddenly for no reason escalating the humidity levels it was reading. It looked like some sort of sensor problem. We reported it as faulty, expecting a simple refund or replacement. Appliances Direct then forced us to send multiple photos and videos (most of which weren't really much use in explaining the problem), would not take our word that the machine wasn't working properly, and kept delaying or missing communication deadlines for replies. They arranged collection of the machine and we naively thought that would be the end of the saga. Eventually they got back to us saying they that the machine had been tested, no fault found and we could either have it back or a partial refund, with a £20 deduction for the collection fee and another 20% 'restocking' fee - so they obviously intend to sell the dehumidifier on to someone else. We are unsure how the tests were done and whether they even tested the right machine. We were so fed up at this point, and knew it was a lost cause with such a stubborn and non customer friendly company, that we gave up and took the partial refund, £60 down from where we started. We have since bought another Meaco dehumidifier from Argos that works perfectly. Lots of the reviews on here are in the context of simple 'bought something, it works', which is fine, but you will have big trouble with Appliances Direct if you are unlucky enough to buy something that isn't right, as they will do everything possible to deny a full refund - and besides ripping you off, it looks like they have no qualms selling the same item on again.