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APRIL International conçoit, distribue et gère des solutions d'assurance et des prestations d'assistance au service des particuliers, voyageurs ou expatriés, et aux entreprises. Nos équipes s'appuient sur de solides partenaires, distributeurs et prestataires médicaux et sont ainsi capables d'intervenir partout dans le monde. //
APRIL International Care France, an insurance intermediary registered with ORIAS under number 07 008 000, designs, distributes and manages insurance solutions and assistance services for individuals, travellers, expatriates and businesses. Thanks to our strong partnerships with distributors and medical providers, our teams are able to provide services anywhere in the world.
Reviews 818
Frank Ruebsam
Sep 12,2023Insurance companies are generally notorious for being slow and difficult to deal with, but kudos to Bee Phungpila from the April Customer Service Team in HK who was not only very responsive, but was also able to resolve an outstanding claim issue for me in no time. Thanks for making things so easy between your phone app and a team who seems to care!
LP 琪琪 Lee Peggy
Sep 11,2023I would like to thank Miss Jasmine Chan in Customer Service Team. She is reliable, thoughtful and understanding. Her prompt responses make me feel being highly respected. Her problem solving capability is terrific and efficient. She handles the cases with reasonable grounds and replies clients in a gentle way. Without her assistance, I am sure I would be very frustrated on my claims. "Thank you Jasmine ! You are superb !"
Lyndon Chao
Sep 10,2023Very responsive team and flexible to respond to needs either via phone app or by email. Phone app very easy to use. Well designed!
Karl Abrugena
Sep 08,2023Not only are they super helpful, but also very fast and efficient. Kudos to Agnes and Richard! Indeed an amazing team!
FONN IDHT
Sep 07,2023Mia Bettahar is the best! Super helpful and kind. Appreciate :)
HEIDY CAPARAS
Sep 07,2023Having Agnes on April International is really great! Very responsive and really quick as well as UK team.
Analiza Locher
Sep 01,2023I went to their office in Bangkok and dropped off the hard copy of my dental receipt. The staff are very nice. They are polite, and they take care of me so quickly with respect. They did their job so well. Especially Khun Pink, she's the one I talked to. Kob koon maak ka and to the entire staff of April International.
Hafiz
Aug 31,2023I met with Mickey a few days ago in the office. He was very helpful and fast respond answered all my questions concerning my claim, and also informed me that the claim has been approved and paid. Excellent customer service. Mickey was very friendly, patient and helpful in helping me till the end of the process.
CST
Aug 31,2023Excellent and rapid response to both the initial claim and query about claim.
Jose
Aug 31,2023This has been a very pleasant experience reaching to April. I wanted to get more info about insurance options I may have with April and the Customer Service Representative, his name Mickey Yazid, was outstanding in his service, explanation and care. Big kudos to him!!! Cheers
Almendrita R.
Aug 29,2023Cela fait des mois que je leur demande d'associer la mutuelle que j'ai chez eux à mon compte assurance maladie. Aujourd'hui j'ai appelé le service 24/7 vers 18h30 et on me dit que c'est HDI, que ce n'est pas April. (Pourtant la machine a répondu : "Bienvenue chez April International...") En pharmacie je n'ai pas aucune façon de prouver que j'ai une mutuelle April et les conseillers me disent "Il faut attendre." Et oui, j'attends depuis 8 mois. À fuir.
WENDY TSANG
Aug 28,2023Kelvin who pick up my enquiry call from Hotline was patient and understand my concern on the rejected case. His follow up is good that I got a reply few days later even my claim was rejected again. I wrote an reply again with my reasons and understand from the medical policy. I recieived an reply with the exceptional approval due to my special case even which is not covered by the dental policy two days later. I am appreciated the flexibility and the consideration for my claim.
Itistalya
Aug 25,2023Agnes is the best representative I’ve talked to she’s helpful and very nice ❤️
Ford Dotterer
Aug 24,2023I have been using Global Health ( APRIL International) for more than 10 years and overall have been very satisfied with their service. The exception has been this past year. I had time consuming and frustrating problems with access to my account on their website, reimbursement issues and customer service follow-up. I have to believe there was either a change of management/admin or change of customer service personnel or systems change or combination of all three. Without going into detail, I am happy to now say that their usual professional customer service is back on track and for that I would like to thank Kelvin Lung and Hue Pham (HK Office) for their concerted efforts to resolve issues as quickly as possible and in keeping me updated with status. It is appreciated when issues are followed up on by the same person. I note that with the change in website one can only see claims going back 6 months. All claims should be readily available for members to have access to. In the past members claims on Global Health website went back years.
Franz Sáenz Kohls
Aug 22,2023As someone that has used international insurances for a while, I am confident to say that April is a really reliable partner. The time they need to process a claim is good, and the staff is always happy to support you, whenever you have a question.
Harry
Aug 21,2023Excellent service from Jasmine, very helpful and responsive
Evelyn Soo
Aug 18,2023Claim process is very easy and user friendly. Time taken to respond to the claims are also fast and efficient. The customer service team took some time to respond to email query but they are friendly and helpful.
Grace Chiu
Aug 17,2023I called April hotline today to enquire about my policy details and benefits etc., and I was delighted with the excellent customer service provided by Jasmine Chan. She was extremely helpful, patient and professional, and I could not have asked for a better customer service experience. Her extensive knowledge, clear communication, and genuine willingness to help made my call a pleasant and stress-free one. I truly appreciate her outstanding service!
Izzy K
Aug 17,2023I signed up for April International when I moved abroad to Norway and needed health insurance - I’ve been with them for just over 3 years now and the service has been incredible. I’m extremely satisfied with my insurance plan and whenever I’ve had any queries, they’ve been super fast to respond and nearly always have a solution to any problems I have. I’m extremely grateful to them and plan to continue using their services for many years to come!
14, rue Gerty Archimède , 75012, PARIS, FR
https://www.april-international.com/
Shalynna Johari
Sep 13,2023I was assisted by Micky YAZID. He had provided me with a great customer service support till the end of the call and follow up with me again on my queries. I am very satisfied with his assistance.