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APRIL International conçoit, distribue et gère des solutions d'assurance et des prestations d'assistance au service des particuliers, voyageurs ou expatriés, et aux entreprises. Nos équipes s'appuient sur de solides partenaires, distributeurs et prestataires médicaux et sont ainsi capables d'intervenir partout dans le monde. //
APRIL International Care France, an insurance intermediary registered with ORIAS under number 07 008 000, designs, distributes and manages insurance solutions and assistance services for individuals, travellers, expatriates and businesses. Thanks to our strong partnerships with distributors and medical providers, our teams are able to provide services anywhere in the world.
Reviews 818
BFlores
Jul 25,2023I thank APRIL International for their professional management and handling of inquiries. Not only that they fulfill their words especially on timings of reimbursement, they also accommodate concerns even if sometimes it is because of the policy holder's need for further clarification. Special thanks to Jasmine Chan who handled my case. Thanks again!
alexy
Jul 24,2023Prise en charge pitoyable. Cela fait plus de deux mois que j’attends des remboursements pour des consultations. J’ai appelé le service client, une dizaine de fois avec à chaque fois 45 minutes d’attente. J’ai envoyé une quinzaine d’e-mail, je n’ai jamais eu de retour de leur part. Tout ce que le service client sait me dire, c’est qu’ils ont laissé une note dans mon dossier et que je serai recontacté sous peu. J’ai demandé il y a trois semaines, une résiliation de mon contrat, pas non plus de retour de leur part par rapport à ça. Je suis profondément déçu de la manière dont ils traitent leurs clients, sachant que je paye plus de 1500 euros de mutuelle par an. Je suis toujours en attente des huit personnes du service client qui m’ont dit que j’allais être recontacté. C’est quand vous voulez. Pour ce qui est de l’équipe commerciale, qui vient vous démarcher, et vous vendre leur service, là ils ont mis des pros, des champions pour vous faire signer. Par contre, au niveau du service client et remboursement, là ils ont mis les fonds de tiroir qui ne répondent jamais. Bref, je ne les recommande absolument pas. Passez votre chemin, vous économiserez du temps et de l’argent.
CK
Jul 21,2023I cannot say enough great things about April. I have had several different providers in the past, so I feel I can speak 'from experience". The customer service is very professional and answers queries and questions promptly. The coverage has been outstanding and I felt supported on every issue I have had.
ATP
Jul 21,2023Great cover, easy to navigate. The service from Tom Mouland has been exceptional.
Celia Ponzo
Jul 21,2023April is great , I cannot recommend it more , they are always ready to support us and release all documentation on time . I am more than grateful to have them as our insurance !
steven walsh
Jul 21,2023My contacts at April International have always been very helpful and responsive when dealing with claims and enquiries. In short I’m very happy with the service provided.
Elizabeth Makharinsky
Jul 21,2023Great customer service - very responsive and helpful team - and happy with the price to coverage ratio.
Andrea Kitomary
Jul 21,2023The service at April International has been efficient and satisfying. My questions were always answered promptly.
Ronny Mouadeb
Jul 20,2023Very good - always answering on time to all applications and requests. They’re able to read all documents in many languages. I’m very satisfied
Robert Dagge
Jul 17,2023Staff were helpful and responded to all queries promptly. The subsequent claims process was simple and efficient.
Mutia Avrinanda
Jul 14,2023customer services are polite and happy to help. great work!
RLD
Jul 13,2023The attention and service I received from Alice, was first rate. Never to much trouble to provide details that I required. I have been in the service business my entire career 40 plus years. The customer service provided by Alice is world class. Thank you Richard
Freddie Frühstück
Jul 12,2023Some friendly people on the phone but then that´s it. Takes MONTHS to get a response, let alone a reply Refuse ALL CLAIMS and instantly refer/forward to CPAM by snailmail. Then why pay them nearly 200€ per month? And they continue to invoice you after you´ver terminated the contract The amount of money I´ve lost on this company is only beaten by the time I lost trying to contact them by phone or email. Do NOT sign up with them.
Mongkon Huthananuntha
Jul 12,2023The representatives take the time to understand my concerns and ensure that I had all the necessary information to proceed with my claim smoothly. The team promptly responded to my queries, provided detailed explanations and walked me through each step. Their dedication to providing prompt assistance left a lasting impression on me.
Suwatchanee Phothipiti
Jul 11,2023Point of contact and the support team are very active and keep us updated!
Rob
Jul 10,2023A sudden and unexpected medical diagnosis threw us in complete disarray. April was has been with us every step of the way supporting all the immediate medical needs that have been required. It is hard enough dealing with our current medical situation and having April shepherding us through the administrative burden has been invaluable.
Dr. Wolf Blaeser
Jul 10,2023Unterirdischer Service! Schicken den gleichen Brief 2x nach Thailand, da bleibt das Geld, so was von dämlich! Jedes Jahr erneut die Abbuchung eingestellt, obwohl dazu schriftl. aufgefordert. Soll jetzt per Visa nachbezahlen werden. Die genauen Daten habe ich von april angefordert. Unfassbar, die Email-Adresse ist nicht existent. In den ganzen bunten Websites keine Kontaktdaten zu finden. Ende der Fahnenstange. Wohl zu viel Revolution in Frankreich. Jetzt kommt noch hinzu das Trustpilot diese Info löschen will. Der Kommentar gefällt wohl nicht. Bis heute keine Nachricht von APRIL erhalten, der LAden hat es einfach nicht nötig.
Chelsea Mutama
Jul 10,2023Very understanding to the clients' needs
Alexandre Cayuela Jiménez
Jul 07,2023I have been using April International for the last 4.5 years (with a year off) - overall, their platform and responsiveness has been great. I had an issue regarding the refund of a hospitalisation, where their customer service (onshore and offshore) could have been better, but other than that, they paid back quickly, and the innovation to have a card for the expenses under 200 EUR is really convenient and customer-centric, so thank you for taking care and listening your customers.
14, rue Gerty Archimède , 75012, PARIS, FR
https://www.april-international.com/
Ferhat Afkar
Jul 26,2023The EasyClaims app works great (with no tech issue so far). Very easy to submit and track a claim (compared to other service providers). The customer service responds very swiftly on any claim issue/query.