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A UK based business with over 35 years of experience specialised innovations and creative vision within the Bathrooms industry. We pride ourselves on supplying the best quality products to both DIY and trade customers including private developers and local authority projects.
Reviews 220
Brian.
Dec 14,2020Brilliant service after opening a shower tray delivered the week before (by a great lad who drove up from Worcester to Stockport) and finding it was damaged. The girls on the phone could not have been more helpful after telling them of my issue, I made my call at 0900 on the Wednesday and had a replacement tray by 0900 the day after. Saved the day!
Lorraine Plenderleith
Dec 09,2020Dean @ spare parts could not have been more helpful my aging shower screen is totally fine except the bearing - even though aqualux have discontinued them he helped me find just what I need somewhere else thanks
Chris H
Dec 09,2020I took delivery of shower door from Aqualux, via Screwfix - only to find that I had got the size wrong - No quibbles, service superior, return & refund arranged within an hour of my call to screwfix. Well pleased with the service, will use them again, only sorry that - for this demand- Aqualux don't supply the size i need. Thank you
Emma
Dec 08,2020Outstanding Customer Service! Was in contact with Richard from the sales team recently discussing products etc. He was extremely helpful and went out of his way to assist me, answering all of my queries in a timely manner. Thank you so much to you and the team!
Farzad Shafiei
Dec 01,2020Excellent customer service. Even during the madness of a global pandemic, Richard and the entire sales admin team do their very best to uphold the highest standards. Products are also top quality. Highly recommend.
A White
Nov 30,2020What a great company to deal with. People who know their product. If it was on video it would be SERVICE with a SMILE
Tania Hamilton
Nov 27,2020I have been looking for an old part to fix my Aqualux shower for a long time with no luck. I called Aqualux directly and spoke to customer service who were so helpful. Within a few minutes they had found exactly what I needed. Brilliant service!
James Edbury
Nov 26,2020I spoke to Dean this morning about how I’d come stuck fitting a enclosure, he explained where I was going wrong and sent me fitting instructions and I was able to complete the fitting easily, I couldn’t have done it with out his help, I’m very grateful
Ray Oliver
Nov 25,2020Spoke to Richard on Monday about the delay in my order. Very apologetic said delay was the setting up of the new warehouse. He managed to deal with my order an received the order today. Thank you Richard.
Michael J Ryan
Nov 24,2020I ordered seals for a hower unit from Aqualux
Ed Goldsmith
Nov 24,2020Needed help to identify spare part for shower screen, sent an online enquiry, had a telephone call and discussion, and then a further call with all the information, all within half an hour! Richard who called me friendly and very helpful, thank you Richard. Order placed!
Rua McK
Nov 20,2020Contacted Aqualux about replacement parts for a shower enclosure at least 15 years old. Willing and friendly expert advice ensured a successful outcome. Thanks guys.
Andrea Norcott
Nov 19,2020I purchased a quadrant shower enclosure from Homebase. The delivery was slightly delayed but Homebase kept me completely informed of its progress. I received a call direct from Aqualux themselves following the delivery just to ensure that I was in receipt. Overall a very positive customer experience and would recommend buying from them.
Roman Krupchatnikov
Nov 11,2020Scam. Pay go thru but already waiting 2 week for delivery. Customer service not responding at all.
Michelle Hearn
Nov 06,2020Just spoken to the lovely Richard Hunt at Aqualux. What a professional, personable lad. Am not very computer literate, so he helped me every step of the way... Why cant ALL businesses have a 'Richard'? Cheers pal, Michelle, Bedfordshire.
customer
Oct 27,2020Brought shower screen from homebase . Top Mark's for quailty and lovely finsh. Found some parts not in box. Emailed aqualux and asked for help. Given me all deatils of missing parts and can now move forward with fixing shower screen up. 5 star service. Will use company again as house maintained is part of what I do. Happy days. Thanks kev
Brian Titmuss
Oct 19,2020One phone call too Aqualux explain the problem a short discussion with sales and service and a replacement door was on its way no charge /thank you very much
Catherine Macleod
Oct 15,2020Excellent service. I had a shower door which had a defective small part and as part wasn’t available as a spare part, Richard arranged for a replacement to be delivered. As we are in the Isle of Lewis, Outer Hebrides, he warned it might take a 4-5 days to arrive. The door arrived this morning within 48 hours! Thank you Richard. Gold star service.
Brian Jackson
Oct 14,2020What super service,the shower enclosure arrived and the driver was suitably masked up and he offered to take it up to the room where it was being fitted. The quality of the packing was fantastic also fast delivery . Would highly recommend this company great value for the money.
Aqualux Products Ltd, Brookfield Fleming Road, Harrowbrook Industrial Estate, Hinckley, Leicestershire, LE10 3DU, , GB
http://www.aqualux.co.uk
Mr Christopher Moyna
Dec 22,2020I had installed a good shower exclosure that had lasted well. I sadly had a hunge fitting that had broken and I naively went online myself to their site and ordered a part. Sadly the part was not the exact same so I decided to contact customer services- thats where the problems began. Two weeks after I had contacted customer services email address I decided to call directly, I was directed to customer service. I was told to email with the glass code and other details on the product as well as a picture of the piece required to be replaced. Two weeks after this, a second sales associate contacts me asking for the details which i resend. December comes around and I still have had no shower door for the last three months. Im finally contacted by the original sales associate and told that I definately ordered the wrong part and they would send the replacement for it once ordered. At this point Im quite irate as the sales associate obviously has little to no interest in actually assisting me, but I deal with it. Order the part expecting the end of the saga. I recieve the replacement recommended to me...and its still the wrong part. The exact same shaped part as I had originally ordered. One could imagine how annoyed I am. My shower enclouse has not had a door since mid september. I feel I am getting nowhere and the team doesnt even seem to know their own products. Hopefully this story ends well but at this time, im annoyed over the amount of time and money I have spent trying to deal with this in the middle of a pandemic.