To leave a review you need to be logged in
A UK based business with over 35 years of experience specialised innovations and creative vision within the Bathrooms industry. We pride ourselves on supplying the best quality products to both DIY and trade customers including private developers and local authority projects.
Reviews 220
Stewart G
Jul 23,2021I had originally contacted Wickes to help resolve a problem with a shower enclosure, whilst polite, they basically told me they couldn't help and sent the details of Aqualux to me. I spoke to a gentleman called Richard Hunt and he has restored my faith in customer service. He was polite, helpful and very quickly helped me identify the exact spare parts that I need to replace.......excellent customer service!
David & Kim Parsons
Jul 21,2021We needed just a small snap cap as one of the ones we had would not fit, I enquired from the firm themselves with proof of purchase and promptly received a reply saying items are being sent out. Extremely courteous response which was very helpful. Their customer service deserves a 👏 thank you.
Tandy
Jul 19,2021Ordering something that you are not sure of on line can be very daunting. I asked for a call back to explain and Richard was prompt, polite, professional and very patient. This was a huge relief and was able to order the right part for my shower door. Really appreciated Richard.
Mrs Annette Brown
Jul 19,2021Richard replied really quickly to my original customer service enquiry and efficiently, kindly and helpfully pointed me in exactly the right direction to solve my parts requirement same day. Brilliant! Just how internet enquiries should be dealt with.
RM
Jul 19,2021very prompt, friendly and helpful service. thank you Richard for getting me sorted with that spare part for the bath screen
Victoria Tench
Jul 09,2021I cannot praise the Customer Services of Aqualux enough, specially Richard. After contacting them by email regarding a fault in our Bi Fold shower door, Richard rang me within a couple of hours, and helped us sort the problem out straight away. It has been like a breath of fresh air dealing with this company when most of the time companies don't seem to care, thank you Aqualux
Grant
Jul 08,2021Needed to replace a very small part of a shower screen that must have been damaged in transit from a supplier. Aqualux customer service were on to it straight away for me,no problem.
Michelle Hill
Jun 24,2021The service was excellent. Prompt responses and good info. Tanya was outstanding. She couldn't have been more helpful, friendly and professional.
DSS Heating and Plumbing
Jun 23,2021I dealt with Tanya who was really helpful in finding the items I required, I was very pleased with the service she gave :)
PlutoniumCake
Jun 22,2021The top pivot hinge on our over-bath shower screen snapped so we were looking for a replacement part. A quick email to Aqualux, a very speedy response within the hour, and we'd found the part we needed. Huge thank you to Aqualux for helping us replace a 7-year old part and saving us from having to fork out for a whole new screen! Amazing customer service, really helpful and very fast response. One very pleased customer, thanks!!
Mark Murtagh
Jun 16,2021Great customer service from Richard. Has kept me updated throughout the process of getting a cracked shower tray replaced. I would definitely recommend these guys.
graham C
Jun 09,2021I just wanted to confirm that all materials on the order was received and turned up exactly when the team told me it would. Each item was wrapped with protection and the courier assisted in off loading the materials. I would add the courier was courteous and very helpful and took it upon himself to transport the materials into my property. I'd also like to point out that Hanna was also excellent in rearranging the change in delivery address when I called her. It went very smoothly. I could not fault the service provided.
MCarra
May 28,2021Excellent customer service so helpful when I called and emailed. The spare parts ordered arrived promptly. Thank you!
Liza Middleton
May 26,2021I emailed last night and got a reply to my email earlier this morning. Both team members I dealt with were friendly, knowledgeable and helpful
Consumer
May 25,2021I phoned to explain a problem concerning my newly purchased Shine Pivot door and side panel. The phone call was answered very quickly and soon I was speaking to a very helpful lady who I think was Faith. I explained that I thought some seals were missing, she put me on hold briefly whilst she spoke to someone and was soon back to me explaining that she would post a new set of seals ASP at no charge . I was most impressed by her cheerful helpful manner and very impressed with the Aqualux company.
Alan Truscott
May 24,2021When the door to our existing shower shattered and I could not find a replacement enclosure, Richard very quickly found what we wanted and had it delivered four days later. Brilliant service, Thanks
Philip Norris
May 24,2021Richard in the customer service area was great help and identified the spare part I needed and sent it tome under the warranty. Top Job!
Carrie Smith
May 21,2021Aqualux replaced my towel rail very quickly after I contacted the showroom where I bought it to let them know it had broken but was under warranty. I was very impressed with the speed of the replacement.
Jennifer Smith
May 21,2021My shower screen door handle had come loose and I was unable to work out how to tighten it as there were no visible screws. I emailed Aqualux for advice and Richard could not have been more helpful, even sending me a photo with instructions. The problem is now fixed and I know what to do if it happens again. I should add that he emailed back the same day and was very polite and friendly - excellent customer service. Thank you.
Aqualux Products Ltd, Brookfield Fleming Road, Harrowbrook Industrial Estate, Hinckley, Leicestershire, LE10 3DU, , GB
http://www.aqualux.co.uk
alan atkins
Jul 28,2021Dealing with Aqualux has been a Breath of fresh air there customer service is second to none as many comments refer to dealing with companies on line are never normally positive well All I can say is you or the best well done to Richard who answered my Question and what a wonderful product Aqualux is well done to you all Thank-you all from a happy customer take care and be safe