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A UK based business with over 35 years of experience specialised innovations and creative vision within the Bathrooms industry. We pride ourselves on supplying the best quality products to both DIY and trade customers including private developers and local authority projects.
Reviews 220
Mr Andrew Robinson
Mar 24,2021Reference Faith in Sales Admin. I bought a product manufactured by Aqualux but sold by B&Q. One very small part not fitting. Absolute brilliant support from Faith in Sales Admin. Spare part arrived next working day.
Paul Cooper
Mar 24,2021I have been dealing with Richard Hunt in your spares office. To say that he bent over backwards to assist me is putting it mildly. It has been a long time since I had such an employee assist me as much as Richard has. He is without doubt a credit to your business.
Matthew Ashworth
Mar 22,2021We received a faulty seal in a new shower screen and was initially reluctant to send it back - just assumed it would take ages to resolve - so we tried to live with it. Unfortunately, the screen leaked at the location of the fault, so we thought it best to get in touch. Should've done it sooner, as the service was excellent! Tanya sorted a replacement to be sent out to us right away, can't get better than that!
malyoung
Mar 19,2021Great fast service from customer services. Also, great that Aqualux offers a spares service, not all Company’s do!
M & E Waldron
Mar 18,2021Recently after having a few problems with a shower door, I was in touch with two fabulous girls. Saskia and Hannah both were very efficient and helped to overcome the problems. In today’s life it was very good to be looked after so well. Aqualux should be very proud of them. Thank you girls.
Alex Jones
Mar 17,2021Excellent customer service, Tanya responded very quickly to emails in a direct manner showing excellent product and stock knowledge. Very helpful.
SvH
Mar 11,2021A range of questions answered concisely, within 90 minutes of sending in a request, by phone - as was requested, on a given product and shipping protocol. A welcome breath of efficiency amid the maelstrom of UK telephone services today
Ian
Mar 09,2021We recently purchased a property that had one of their steam cabins,Tanya in customer services was very helpful even though she informed me that it was an older model and they no longer manufactured this item or had spare parts for it. Previous owners had left no product manual on the unit but Tanya kindly forwarded pdf manual, back to the drawing board.
Judith Hetherington
Mar 09,2021Order out of stock due to recent difficulties. We were e-mailed and kept up to date with the situation. Great customer service, so happy to wait.
Matt Howard
Mar 01,2021Faith quickly answered my query over email and pointed me in the direction of the spare parts I needed. Great service and speedy response. Recommended. Thanks Faith!
Ali Cormack
Mar 01,2021I spoke to Tanya this morning re: a shower part, she was very helpful and polite and sent over the necessary information by E-mail
John Williams
Mar 01,2021Very plerased with the product. Excellent!
Karen Benham
Feb 26,2021Absolutely brilliant products and service. Customer service is 100%
Les
Feb 23,2021Had a problem with door seal on new shower enclosure. Contacted Aqualux and replacement seal arrived first thing next day. All now installed. Fantastic product and first class customer service from Richard - thank you.
Scholar
Feb 20,2021Best customer service (Richard) We purchased shower door (sliding 1200mm) from Screw-fix. The delivery was prompt. My plumber came after 3 weeks to fix the door and spotted tat one of the magnetic door closure strip was missing. The customer service provided by Richard and his team was great. They have tried various options, sent me couple of strips until we found the correct one. I really appreciate their intentions to help and resolve the issue. Strongly recommend them.
Miriam Dwek
Feb 19,2021A really nice quick response and very helpful
tanya arroba
Feb 19,2021I was looking for a part for a system installed 7 years ago, i found the reponse speedy, efficient, you located the part immediately and dispatched it quickly. i was kept informed at each stage, a very good service tanya
Scott Brooks
Feb 19,2021Called to check details on a product I had purchased from a large department store years before in the hope they could help me. Before I even finished my sentence the gentleman on the phone had told me the product code for the item and another product code for another item I may need :) Fantastic customer service - above and beyond and demonstrated such fantastic customer service, cannot recommend highly enough
Janine Ryan
Feb 19,2021I called Aqualux looking for a replacement shower bar. I spoke to Tanya who was extremely helpful and she called me back when she said she would. She was able to source the part I needed and emailed me a link to it. Excellent service and a pleasure to speak to. Thanks.
Aqualux Products Ltd, Brookfield Fleming Road, Harrowbrook Industrial Estate, Hinckley, Leicestershire, LE10 3DU, , GB
http://www.aqualux.co.uk
christine glencross
Mar 30,2021We have purchased another sliding shower door through screwfix from Aqualux. On ordering this, we spoke to a lovely girl at customer service Aqualux who went above and beyond to help us through the product and delivery. Thankyou so much Faith will remember you.