To leave a review you need to be logged in
A UK based business with over 35 years of experience specialised innovations and creative vision within the Bathrooms industry. We pride ourselves on supplying the best quality products to both DIY and trade customers including private developers and local authority projects.
Reviews 220
Ros Partridge
Mar 22,2023Ref: Shawni We recently received damaged shower enclosed ordered via a 3rd party. After two and frowing eventually contacted Aqualux direct. EXCELLENT service. We cannot praise Aqualux enough; Shawni was very helpful, truly went the extra mile. Thank you
Dean Hooton
Mar 17,2023I needed to replace a broken pivot hinge on my Aqualux shower door, previously ordering a replacement to find they were out of stock, I called back and spoke with Hannah, she was excellent, after taking the ref number from the shower door she cross referenced this to a parts pack containing the pieces I needed and confirmed they were in stock and then sending me a link by email so I could order direct. Very curteous, knowledgeable and helpful, Thanks Hannah!
Patrick
Feb 26,2023I bought a shower door and side panel at the Screwfix live event in September 2022 in preparation for a complete refurbishment on my en-suite.Because I was doing this work myself it was a couple of months before I examined the contents of the delivered boxes. I then discovered I had a couple of important items missing. I contacted AquaLux who promptly organised a courier delivery of the missing parts. A few days later When trying out a trial fit of the door frame I discovered yet another important part was missing. Again the AquaLux sales team responded quickly and made arrangements for a replacement kit to delivered at a convenient date. Well done AquaLux. I wish all customer support organisations were so efficient!
Raymond
Sep 30,2022Thay were grate and outstanding service and they pot a lot of effort into finding me the replacement part thanks
John Ross
Aug 29,2022New shower screen fitted by our regular local bathroom expert. Great screen, folds in 2 and fits very nicely. It's a huge improvement on that which it replaces as that rival product fitted flush at the bottom: that meant that the extractor above was unable to do its job as it was sucking at a vacuum resulting in warm moist air going straight into the room when the shower door was opened after showering; this Aqualux version is vented at the bottom meaning the extractor can work. The result is that very little warm air is left to steam up the room when the shower screen is opened - a much better result, very pleased indeed.
Kevin Wilson
Aug 26,2022A really helpful company. Matt and the team at Aqualux were able to identify the components used in my previously installed shower and able to advise me on replacements. Matt went out of his way to help and gave me timely assistance. Thank you Matt and Aqualux team.
clive bates
Aug 17,2022Absolutely excellent help from Matt at Aqualux,makes a change to contact customer services/support who help, a real pleasure would recommend gives you confidence in buying again thanks again Matt.
Antony Purser
Aug 06,2022Excellent response when my order arrived missing a screw when without hesitation a new complete order arrived the following day, helpful and friendly throughout. Thank you Tony
Amanda Shanmugarajah
Aug 04,2022Really impressed by the efficiency and help received today by Matt. I emailed the team for advice regarding spares for my shower unit. I received a quick and extremely helpful email response with my enquiry answered and a helpful link which made it all so much easier for me. Amazing service.
Eric Phillips
Jul 22,2022I bought a Aqualux Wave Shower Enclosure two months ago and now finally installed it .I contacted aqualux sales team of Richard Hunt and team a couple of times response was brilliant on each email. After ordering delivery was outstanding and when I finally got to install it I was really pleased. would recommend Aqualux to anyone. Sorry I have taken so long to write the review. Well done!!!
Ms Mandalia
Jul 19,2022I phoned Richard and he was amazing. Very professional and the advise that he gave was very sound. Cannot thank him enough for explaining everything so well.
Irvine Craddock
Jul 12,2022Brilliant customer service. Response to my email was less than one minute in the form of a phone call. Following the call an email confirmation was sent stating the parts needed would arrive free of charge within 2 to 3 days. I am well impressed thankyou
Catherine
Jun 16,2022I received excellent customer service from Shawni who helped when my shower door mechanism broke. I was very pleased that the problem was solved swiftly, efficiently and satisfactorily.
Marc Pearson
Jun 16,2022Unable to source a part for a shower, emailed photo through and got a reply from Shawni same day with the correct part even though it is discontinued. Great response and brilliant on the phone.
Sally Baker
Jun 14,2022The handle on my new shower was missing a part. I contacted Customer Service and spoke with Hanna, who was most helpful and very lovely to talk with. I sent her photos and listed which part I thought it was and it was with me in a few days…Job done. Very happy with my shower and the helpful, friendly customer service from Hanna.
Michael
May 28,2022Spoke with customer service with regards to a shower enclosure. Gentlemen was very helpful and assisted me with purchasing the enclosure I needed. Very impressed with the service and would highly recommend.
Juliet
May 19,2022I bought a shower cubicle through Homebase but when it arrived it had a part missing. Homebase were very unhelpful. I contacted Aqualux and spoke to Hannah. She was very helpful and quickly resolved the problem. Hannah, thank you so much for your professionalism and help. JS
Laura
May 18,2022I bought a walk-in shower screen from Aqualux. Lovely quality, fast delivery, but I bought the wrong width and didn't realise until it was installed. I contacted Aqualux through their website and got a callback within the hour. Richard had done some research based on my message and did his best to help. The solutions he offered left me feeling happier about my chances of being able to solve the problem. Thank you. I'd shop with them again.
Bill
May 14,2022Have to say the service was fantastic, was looking for a new shower and the knowledge of the different models and make of showers was great. Richard who i dealt with ensured i got the right model compatible with the power supply of our old shower. Great service all round. Have reccomend this company to family and friends.
Aqualux Products Ltd, Brookfield Fleming Road, Harrowbrook Industrial Estate, Hinckley, Leicestershire, LE10 3DU, , GB
http://www.aqualux.co.uk
Tom's Dad
May 14,2023I made a recent purchase of two Aqualux items via a third party only to find my order being cancelled. Upon contacting Aqualux directly it came to light the order got cancelled due to the third party still advertising and, in my case, selling me a product no longer available from Aqualux. The customer services team at Aqualux couldn't do enough for me to rectify the situation and ensure my order was reinstated with the correct superseded items. I received my order within a couple of days. I normally wouldn't single out any individual however, on this occasion I feel I should. Hanna certainly went above and beyond to keep me update throughout the entire process and I can't thank her enough for all the support and help she gave me throughout. Many, many thanks.