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Bailey Of Bristol is the home of The Nation's Favourite caravans and motorhomes.
With over 75 years of experience behind us, we never stop considering how we can push the boundaries of engineering and innovation in everything we do.
Bailey continues to be at the forefront of designing and manufacturing top-quality leisure vehicles that offer comfort, style, and adventure.
Reviews 344
Dusty
Jul 23,2022A number of doors needed adjustment\alignment. The drainpipe from the shower wasn't connected to the outlet,the battery leads were fitted to the terminals upside down and there were areas of untreated wood on the underside of the floor where it had been splintered by drilling. The fridge does not change supply automatically and when on twelve volt it turns off at some point during a journey. We had to spend over £100 on shelves for the fridge as insufficient were supplied. There was no table supplied so we had to spend over £100 on something suitable. The dealership were not particularly helpful and I resolved most of the issues myself. I am still uncertain about the fridge.
Darrell
Jul 20,2022This is my first Bailey Caravan purchase and I can certainly say its worth it. The finish and quality of the caravan is great. From space to the way that its organised, it fits perfectly for our needs. It's great to be able to get away and have the comfort and luxury that we need. I will certainly be looking to stay with Bailey, upgrading in the coming years.
George Aitken
Jul 19,2022Thought I,d give a recap of where I stand with my NEW motorhome that I have had for 2 years and have been unable to use it from day one. If you have read previous reviews you will know that Bailey sold me through DUMFRIES CARAVAN CENTRE(worst company to deal with owner Mr Oliphant, the owner, is an ignorant person, good job I cant swear on here) a disgraceful, not fit for purpose motorhome, In 2 years I have not used it for touring Europe nor to holiday in Spain as intended as it is unable to be used due to the many, many, many faults. I have done more mileage taking it to be repaired or to Penrith for factory recalls, than I have taking it to a local forest for odd weekend walking my dogs. On the habitation door not having central locking (which brochure said it should have) I was quoted by DUMFRIES CARAVAN CENTRE around £1000 to install, few weeks without motorhome and that it would mean virtually ripping the panels out. I agreed to forego the central locking and asked for £1000 compensation as I had obviously paid for it in original price. Mr Oliphant has refused to reply to my letters/emails to discuss compensation for door/ compensation for all the faults/ to arrange a repair schedule or rush repairs/ to join with Bailey to resolve my sub standard motorhome he has completely ignored my letters/emails/requests. In fairness Bailey have also refused to help or consider the 4 proposals I made to bring this distressing saga to an end. The bed that collapsed and was repaired, only to collapse again and the shower cabinet that has had 2 wrong showers sent were scheduled to be repaired over 4 days on 27/06/222 onwards. I left my motorhome with them only to get a phone call later that day to say that Bailey had sent the wrong shower AGAIN and they had not sent the full bed parts either so the repairs that have prevented me using my motorhome HAVE STILL NOT BEEN DONE OVER A YEAR AFTER THEY BROKE. I am now waiting for my THIRD bed repair and my FOURTH replacement shower cabinet. You could not make this up. As for Prima Leisure customer services, what a JOKE outfit. they don,t know the meaning of customer services. Do not listen to them, they will tell you anything to get rid of you and they are either very forgetful or basically fibbing. Chantelle has on a few occasions "forgot" to get back to me to keep me informed and on the 27th she was going "to call me back" "update me on my repairs" and "escalate my complaint to a higher level" That was 3 weeks ago, did you "forget" Chantelle? Please if you are looking for help for any major problems then don,t believe Gillian either. She will tell you she is senior enough to deal with your complaints ,but she isn,t. She may be in charge of customer services but she cannot escalate your complaint to a much more senior person (or maybe she can, then they have a good laugh about it and proceed to ignore you) She CANNOT give you a new motorhome and take your sub standard from point of manufacture away. She CANNOT organise a courtesy motorhome to then take yours back to factory for a refit of all the 51 faults. She CANNOT authorise a full refund. She CANNOT organise compensation. She CANNOT organise express couriers to rush parts, after all I,ve been waiting over a year for them. She CANNOT join forces with the godawful caravan company of DUMFRIES CARAVAN CENTRE(Mr Oliphant) Nor can she arrange an extended warranty because in reality I haven,t used mine yet (I believe all my 51 faults would be/should be repaired under the "just bought a brand new motorhome rule" and the faults were already in place from the factory. But she can sell me one. I also wrote to MR JONATHAN ROBERT-COMPANY DIRECTOR & MR SIMON RICHMOND HOWARD_ MARKETING DIRECTOR begging them to help me resolve all the problems but they have CHOSEN TO IGNORE MY PLEAS FOR HELP. It makes me sick to see Mr Howard lounging in a motorhome, lauding to the pet critic sitting opposite him about how good Bailey are and how wonderful their motorhomes are online while I am sitting with a VERY VERY VERY SUBSTANDARD motorhome that came from their factory in that state and they wont even talk to me never mind help me. I urge anyone contemplating buying from BAILEY or DUMFRIES CARAVAN CENTRE to not do it.
David
Jul 14,2022We picked up our new Unicorn v Cadiz. There were a few issues that are awaiting warranty repair, as yet two months later, that parts have still not arrived at the dealer. The caravan is beautiful with the exception that now, there are no fly screens on the front windows. We feel this is very much a backward step from the previous Unicorn models. Also the handbook that comes with the caravan states that all Unicorn models have tyre pressure monitoring included, but they do not.
Mr Barry Tomkins
Jul 14,2022We purchased the caravan in July 2020 and we're still very pleased with it. Unfortunately, in 2021 due to the Covid pandemic and the fact that I was battling blood cancer the caravan remained at home unused, protected under a tailored cover. Thankfully as I'm in remission now my wife and I are looking forward to using the caravan again. But, as the caravan has missed its second service under the Bailey warranty agreement I was advised to contact the Aftercare Services at Bailey HQ. They were most sympathetic with my problem. They provided me with useful suggestions where I might get our caravan serviced as the local Main Bailey Dealer was fully booked until October 2022.. In order to re-establish the warranty I was given specific instruction on how to achieve this. I was told the next service had to be carried out within the next 6 weeks with a deadline of 24th August 2022. My Bailey warranty would then be retained. With the Aftercare Service help I managed to contact a local accredited Mobile Service provider who is able to service our 'van on the deadline date of 24th so my warranty will remain valid for the third year. For the fourth year I will make sure I book in early with a local Bailey Main Dealer. Unfortunately this year there were no gaps for a local Main Dealer service this summer until October 2022. I sincerely thank Bailey Aftercare personnel for their kind consideration and help. B Tomkins
Angela Morris
Jul 14,2022Bailey van is beautiful love it but disappointed as fridge not worked since we collected it and after sales service with caravan retailers shocking
Simon Smith
Jul 14,2022We bought a Bailey Phoenix+ 440 earlier this year. It is our 3rd caravan and we are very pleased with it. Tows well, has a fixed bed, and the best washroom we have seen.
Rob
Jul 13,2022Purchased from Penrose Touring at Scorrier in Cornwall. The Penrose team were excellent and were proactive in both communication and resolution of a couple of issues that arose. Very happy with the caravan - excellent design and build quality throughout.
Mr Christopher Hancock
Jul 05,2022Bought a new Bailey's motor home Could not open the door Put the warranty claim in February Bailey's have informed me that they do not cover the warranty on the door It is the company who supply the mechanism To the door who cover the warranty Yeah been waiting nearly 6 months Bailey's want give me their email address Yeah gentleman on the phone about an hour ago was a total waste of time couldn't be bothered Please please do not buy a Bailey's motor home Because when something goes wrong they just don't care They have given me no help whatsoever I do not know what to do next Stuck with a brand new motor home I can't even get into
TIM GILLILAND
Jun 28,2022Wow a response from Bailey caravans!, that’s a first. I’m happy to confirm you will never get another chance. I would not put anybody through the experience I/We had with a Bailey product. I wouldn’t buy a packet of Polo’s from Bailey, they would probably be out of date and the hole would probably be in the wrong place. NEVER AGAIN EVER!, so don’t even bother with your silly replies pretending it was a one off. The Company is like the school bully who plays innocent in front of the Teacher- absolute rubbish. And you know it! Never again.
Level 42
Jun 28,2022contacted Prima Leisure ( Bailey of Bristol ) to purchase a spare part for my caravan The customer service agent - Cheryl was extremely helpful and knowledgeable and located the correct part . I placed the same day - around lunchtime. The part arrived by Royal Mail fist class post the next morning. Excellent service by Bailey of Bristol and very reassuring that parts are available :). happy customer
Samantha Sims
Jun 24,2022So disappointed with the quality of my new Bailey unicorn. On picking my van up at my local caravan sales i was so upset to be told they had found faults that needed to be fixed.While waiting for the staff member I spotted a large scratch on the front large middle window.Once I pointed it out I was then told the window will take over 12 months to arrive .We have had the van for a month and still continue to find many faults .The caravan sales don't answer my calls or emails .So I went to to speak to the warranty manager face to face.He just didn't know what to say stating that they are unindated with complaints .Absolutely disgusting .
Dean Asher
Jun 15,2022Can’t speak highly enough of Di Moody. We ordered our Van Aug 21 but due to the world chip problems it has been delayed and whilst the dealer we purchased from wasn’t that helpful Di at Bailey went above and beyond to help us and keep us informed. We understood the delays we’re out of peoples control but it was so nice to find someone who wanted to help us and just keep us informed of our vans progress! Thank-you Di
Stephen
Jun 15,2022We have discovered damp in the bathroom floor of our 2016 Pursuit 430/4. I contacted our 'dealer' they confirmed damp but told me because we missed a service during covid the warranty is void. My wife and I were key workers during covid and couldn't travel the 2 hours to the dealer due to travel restrictions. I understand the implications of missing a service and the warranty, but I hoped for a little compassion from Bailey as they have shown others on trustpilot. But nothing they said I could of used mobile fitters, I did not know you could do this. So I am left facing an eye-watering bill that we can little afford. I feel saddened and unappreciated as a customer.
Rob Thompson
Jun 14,2022Bought new Bailey Alicante Grande last year from Ropers caravans had quite a few faults over a period of time. We dealt with Ropers who are main dealers for Bailey and they were terrible from collecting the van and taking it back for repairs. Spoke to reception told to put it in writing to owners our complaints which we did about 2 to 3 months ago no response whatsoever. They said they have no complaints policy cannot believe that in this day and age. Be aware when dealing with Ropers in catterick. I
Paul Tyler
Jun 14,2022Having purchased a used, and older model (2004) caravan, I was missing the owners handbook. After searching fruitlessly for far too long on the Web, and with Bailey's website only holding from 2009, I suddenly had a flash of inspiration, ring them. Could not ask for better service - helpful, manual emailed in minutes, and all my questions answered. Brilliant all round.
Bill Chilvers
Jun 13,2022I have contacted Bailey customer service from time to time . I often get comments like if you look at the manual , or phone your dealer. A service that is generally not customer centric. Going the extra mile is not shown too often. However, I have now dealt twice with Nick who actually answered my questions in full with specific and accurate data. He did not just answer but went the extra mile . Bailey you need more people with this attitude. Well done Nick.
Alan Appleby
Jun 12,2022Picked our Unicorn Vigo up 2 weeks ago Very disappointed with finishing long list to put right in July ( hopefully)
Mr mark coleby
Jun 10,2022Needed advice regarding buying an awning and was really pleased with the service. I got extra hints and tips from Di.
Diane Norman
Aug 06,2022Di was very helpful in getting our new Bailey cabrerra 2022 sorted in 5 minutes that we had purchased from Teesside , and couldn’t get resolved , thank you so much .