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Bailey Of Bristol is the home of The Nation's Favourite caravans and motorhomes.
With over 75 years of experience behind us, we never stop considering how we can push the boundaries of engineering and innovation in everything we do.
Bailey continues to be at the forefront of designing and manufacturing top-quality leisure vehicles that offer comfort, style, and adventure.
Reviews 344
Mellywelly
Jun 07,2022New caravan picked up from dealers, all good so far but only used once, some items outstanding due to supplier issues otherwise would have given 5 stars.
David Savory
Jun 06,2022Pegasus Grande Se Bologna is our second brand new Bailey with the first being a 2016 Verona. I have to say the we love the Bologna but we are disappointed with the quality control. The silicone sealant in a lot of place appears to be applied by Stevie Wonder ! There are blobs of silicone everywhere and loads of excess silicone sealant where it has not been cleaned up properly after application and yet in other places there does not seem enough as it has sunk it the gap it is filling. We have had a couple of bowed doors but the dealer is dealing with that. Overall a lovely caravan just let down by a little care and pride
Nigel Hewer
Jun 02,2022Despite the ATC not fitted and no table supplied,we are very pleased with our new caravan. Few niggles like toilet roll holder not put in straight and three window catches were loose. Kitchen locker door had to be realigned before i travelled home. I do think that the wine rack is a waste of time and would prefer it to be a slide in slide out storage rack.
Customer
May 27,2022We bought a one year old Bailey Discovery D 4-2 last year from a dealer 200 miles from where we live and paid Bailey to transfer the remainder of the warranty to us. We were reassured that there were a number of Bailey dealers in our area so expected no difficulty if we required any work done under warranty. Not so. One of the thermocouples on the cooker failed and we tried to get a repair done under warranty. None of the local Bailey dealers would do the work unless the caravan was purchased from them. The job involved was not going to be too expensive so we decided to try a local mobile repairer and pay for the repair ourselves. He warned us that since he was not on the Bailey approved list if he worked on the cooker this would invalidate the whole warranty not just the part relating to the cooker. This was despite this same repairer being sent to us by Truma to carry out a recall repair for a potential defect on the heater. I would have been more than happy to pay this repairer for the work needed on the cooker since he was very knowledgeable and professional but I did not wish to risk the important body shell warranty. Checking the forums it appears that refusal to work on caravan not bought from them is common throughout Bailey caravan dealerships. I am really disappointed that Bailey customer services have no way of making THEIR dealers support THEIR products. Alternatively if they can’t get their warranty work done by their dealers they need to be more flexible about allowing work to be done by suitably gas safe qualified repairers under warranty.
Dave.. the reviewer
May 27,2022After a few emails with a Bailey dealer it's good to know that Bailey aftercare especially Chantelle who was able to make things happen .. I now have the faith restored in me that some big Companies still understand and can make things happen. Weeks passed now paid the fee snd noting? Thanks Bailey
Brendan
May 20,2022Dismayed at the terrible customer service from Baileys, shouldn't happen in 2022! Caravan was booked in 7 months ago for repair, once collected was told it would take up to 6 weeks. 5 weeks in and I have no foresight of collection date. Rang many times, all I get is 'No update', was told I would be emailed but never happens. I have many campsites booked that will need to be cancelled. Now requesting refund.
Colin Ward
May 18,2022Over the COVID period I let my warranty term lapse. Although Bailey did offer their customers an additional 6 month grace period, I was still unable to get my van on for a service. (I do in fact hold my regular service company partly responsible). I did have justifiably warranty issue and contacted Baliey. After some short but constructive exchange Bailey generously accepted my claim and provided the spares free of charge. Thank you to the Bailey team
Martin Gallington
May 10,2022After 1 year of continued failure by Bailey Caravans to resolve a series of build and equipment issues with Bailey following the purchase from new, I still do not have a fully usable caravan. Incredibly poor service and response from Bailey to the point of total disregard as to any sense of customer service. I would strongly advise against any purchase of a Bailey Caravan. Your response is an excuse not a reason. Why did you need to rebuild all the internal walls ? Why will you not give me a report as to what you did ? Why did you further damage the caravan making the repairs. Why did you do nothing for 6 months while caravan was at the Dealer (Swindon Caravans). All the time you were able to build and sell new caravans , prioritising over fixing mine. These are facts.
R Ward-Williams
May 04,2022Lovely caravan, but it is a shame that the table is missing.
Peter Brophy
May 04,2022New Phoenix caravan, well designed and (so far!) no faults. Dealer helpful.
Mark
Apr 22,2022Sorry but another bad review, and I would have given 0 stars if I could. I purchased my second Bailey Caravan, a Phoenix+ 644 which we took delivery of in May of 2021. We collected the caravan from Lowdhams of Nottingham and at first everything seemed fine. However we found 3 faults on our first outing. The sliding bathroom door was bowed. The main door blistered and the front O/S bumper cap was poorly fitted. The caravan went back to Lowdhams and a warranty claim was submitted to Bailey which was authorised in August. I am now writing this review 8 months after the repair work was authorised by Bailey. I regret to advise that Bailey has still not supplied the parts to repair the caravan and bring it up to the standard it should have been delivered in. I have been in touch through Lowdhams with Gillian at Prima Leisure since January this year. I have been promised the parts will be despatched as soon as they come in, but they have supply chain issues caused by COVID and Brexit. I have today been advised that there is still no delivery date for the parts. I have to ask why is this, is it because Bailey cannot support their products, or are they choosing to build new caravans with the parts instead of repairing the caravans they have already supplied to customers that are faulty. I am now so frustrated by the situation that I thinking of rejecting the caravan as it's not fit for purpose. In response to Feedback from Bailey. We have been waiting for the parts 9 months. Bailey haven't stopped building the Phoenix+ range during this time and Bailey haven't been able to say when my dealer will be supplied the parts to restore our caravan which was delivered faulty. Shocking poor service from Bailey.
Steve
Apr 22,2022Bailey of Bristol pulled out of the Australian market in August 2019. There may have been good and valid commercial reasons for doing so. As a Bailey customer in Australia I have no problem with that. However I do have a problem with the way Bailey of Bristol failed to honour its service and support commitments to its Australian customers. For example they said “As a part of this process, appropriate arrangements will be made to handle existing employee, customer and supplier responsibilities. This will include honouring the existing warranty, support and service commitments for Australian-built caravans sold both in Australia and New Zealand markets.” The actual position is there is no service or warranty network in place and they’ve even stopped shipping spare parts to Australia! They were supposed to just close down their manufacturing operations in Oz but they closed everything. They’ve never taken the time to communicate with Australian customers since they departed the country. As I said at the beginning, I have no problems in a business exiting a market if it makes business sense. However I do have a problem with them leaving that market high and dry when they committed otherwise. I recently noticed somebody in Australia commented on the Bailey of Bristol Facebook page about the withdrawal and the way they’ve deserted Australian customers. It was a legitimate and factual comment. Instead of responding to that comment in a professional way, or even saying they would PM the person, Bailey of Bristol simply deleted it! That is just sanitising for effect and is not a professional practice. As a further demonstration of the lack of Bailey’s support I recently wrote to them via their web enquiry form with a support question. I didn’t receive an acknowledgment or response and unfortunately is just indicative of the (lack of) support path they’ve chosen. Edit: UPDATE It’s been 7 days since I posted my review. Bailey chose not to comment. I note they’ve commented on two reviews posted subsequent to mine. While this is disappointing I guess it just goes to show they’ve got nothing to say about how they’ve deserted their Australian customers in providing the promised support.
Julie Matthews
Apr 18,2022We have changed from a Cadiz series 2 to a Vigo series 5, disappointed that the front blinds are a little flimsy and have no fly screens. There are no switches on the sockets and lack of USB charging points. It didn’t come with a tyre pale monitor as per your brochure. Apart from that we love layout, the bigger shower and kitchen space
Bill Dorman
Apr 15,2022Collected our brand new Phoenix + 640 on 15th March after a long, but expected, wait. VERY PLEASED with it! Excellent fit and finish & great value for money. Despite a further delay at the Dealers, awaiting the ATC and Alko lock receiver arrivals, it was well worth the wait! We previously had our Bailey Olympus for 11 years. Lots of happy memories! (We did have a problem with damp on the Olympus, which was sorted under warranty without issue.) WELL DONE BAILEY, especially given all the current production problems. Excellent!
Michael Johnston
Apr 14,2022New caravan supplied on-time even through these difficult times. Well done Bailey.
Carol
Apr 14,2022This is the first Bailey caravan I have owned, I’m very very impressed with it at minute, not found any issues, the layout is fantastic, the extra room being 8ft wide is amazing,if there was anything I could fault it on it would be not enough drawers in the van, but needless to say all other makes are the same
alan bradburn
Apr 14,2022Really happy with Van very comfortable and easy to tow many new features would recommend
Andrew Chadwick
Apr 13,2022Overhall quality and standard of caravan was as expected for a new caravan.The time from ordering to taking delivery was quick given the covid situation.
Mr Phillip Trotman
Apr 13,2022Picked it up from dealer got it home Alco wheel lock would not screw in , dealer came out and re tapped it , also the Matteresss were soaking wet and ripped along seams when removed from the plastic dealer sorting it too replace other than that great
Nick Young
Jun 08,2022If any aftercare departments want to see how it's done, please just ring Bailey of Bristol and speak to Di. Right from the initial call where I described the warranty (or lack of warranty transfer) issue, Di was immediately saying "how can we fix this" and "let me go away and see what I can do". Honestly, at that point I just knew Di would get it sorted one way or the other, and needless to say she did. I think Di is a credit to Bailey, and Bailey are a credit to British manufacturing. Absolutely the way aftercare should work.