To leave a review you need to be logged in
Barker and Stonehouse is the UK's largest independent, family-run furniture retailer, bringing you the finest in quality, style and value since 1946.
Reviews 729
Christine Kelly
Feb 07,2025Brilliant service, John and Jason did a perfect job of setting up the new settee. All done professionally and quickly. Thanks so much. Chris, Richard and the dogs!
Chris
Feb 07,2025Had a couple of Sofas delivered by Gary and Terry. Fantastic experience, text the day before with a 2 hour slot. Phone call the day of with an estimated time, and arrived within 5 mins of that. Lovely guys to deal with, friendly and efficient.
Marta
Feb 07,2025ZAK and STU rang and gave me warning they were arriving shortly Both guys were friendly, respectful and helpful, they assembled my new dining table quickly and efficiently and demonstrated how to use the extending feature. They were a credit to Barker and Stonehouse.
Adam G
Feb 07,2025Zak and Stu delivered the replacement parts for my bed (warranty replacement). Very polite and helpful. The fitter was also very nice and gave me some good advice.
Dave
Feb 07,2025We had a few items delivered by Paul & Jasim who were incredibly polite. They took the furniture up to the room we needed it which meant navigating stair gates which they didn't cause any fuss about. Barker & Stonehouse should be very pleased to employ such great delivery people!
SO
Feb 07,2025Marty and Ish Blaydon were really careful with the walls and house while they were delivering and setting up our new sofa! The delivery slot stayed the same and there were no delays! Thanks for an excellent service.
Anthony Southcott
Feb 07,2025Hayley & Ray provided friendly & helpful advice for us deciding on which Vispring mattress to buy. The showroom environment is spacious and it is easy to see all available.
Denis Charlette
Feb 07,2025The delivery guys Simon and Wojciech, were amazing from start to finish. They were professionals and made sure that my furniture went to the correct rooms as requested. I’m really happy with the service received and would definitely recommend to friends and family. Thanks for going the extra mile Simon and Wojciech.
danielle
Feb 07,2025Ordered a sofa in Feb 24, arrive 8 weeks later with damage. Recorded c.18 images and customer service said they would replace but it risks damage in transit or get a repair person out and order cushion covers etc from the manufacturer. Aug 24 I received 2 parcels with the covers and new material. No follow up from customer service. I contacted them to chase it up and they sent someone round, in Nov 24. Only half the replacements were in the parcels and the specialist could do half a job. Didn't receive a follow up from customer services so contacted again in Dec 24. Was advised that the missing parts would be re ordered but wouldn't be until new year. B&S haven't contacted me since and I am sick of having to chase constantly, when the sofa was very expensive and received it very damaged.
Benjamin Britton
Feb 07,2025In two separate orders, I purchased a table and four chairs from Barker and Stonehouse, via the MyRewards/Edenred platform that my employer makes available to all in the firm. In doing so, I'd earn 5% cashback for making a purchase. The table arrived within 14 days, and I had to wait 1 month+ for the chairs. The products themselves are nice and the delivery teams were pleasant enough. However, I later found out that Barker and Stonehouse refused to honour one of my cashback offers. According to their system, it didn't technically appear to have been made via the MyRewards platform, despite the fact they agreed the other order had been and had paid cashback on it. When I appealed this and provided evidence of my second purchase (on the same day as the first) they refused to change their mind. The amount of cashback itself is immaterial, in the region of c.£24, but when a customer spends over c.£850 on goods, you'd hope the company would demonstrate a fairness and reasonableness for what appears to be a technical glitch. Consequently, it leaves a sour aftertaste in the customer journey and makes you question whether you'd purchase from them again. Why pump up your revenue if you can't give me what I signed up to in good faith? Two stars - shame.
Jordan
Feb 07,2025Friendly and polite guys really helpful
Grace Charles
Feb 07,2025Really good delivery service on the day. Both Janie and Don made the delivery process smooth. So pleased with my dining set :)
Not Satisfied
Feb 07,2025Just received our new sofa from Barker and Stonehouse, it all went very smoothly and a lot quicker than we were expecting. It was delivered by Alan and Michael who couldn't have been more helpful and friendly, thank you.
Matt Ball
Feb 07,2025Great delivery and installation today from Simon S and Kevin. Very professional and courteous.
Diane Griffin
Feb 07,2025We were very happy with the service and help with choosing our new sofa from Barker and Stonehouse. David in Leeds was on hand with to deal with all our questions, and was very helpful. That was just after Christmas, and our sofa arrived today, 6th February, so a lot sooner than we expected. The two delivery guys Simon and Wojciech soon had our new sofa unpacked and all packaging removed. Very pleased with our choice, and the service provided.
HA
Feb 06,2025Great experience from buying from the Hove showroom to the delivery. A special thank you to Dan & Paul from the Crawley Depot for waiting for me to get back home for the delivery. Apologies for keeping you waiting!
WENDY MOORE
Feb 06,2025Matt and Adrian delivered our sofa today. They were polite, clean and very professional. They navigated the tight corners into the lounge with obvious knowledge and experience and I felt very comfortable with them in my home. Thank you for making the delivery of our sofa seamless and easy.
Tiffany Sykes
Feb 06,2025Simon and Wojichech were faultless. They delivered and built the table/ sofa in speedy time and were both really helpful and polite!
Simon Wilson
Feb 06,2025No pushy sales but helpful in the showroom, beautiful comfortable sofas and friendly and helpful delivery guys. All round great service.
Haydock Park Road, Teesside Retail Park, TS17 7BG, Stockton on Tees, GB
https://www.barkerandstonehouse.co.uk
DAVID CALVERT
Feb 07,2025Excellent service. Contact day before to give time slot and Simon and Wojciech phoned 30 minutes before delivery. Efficient and careful. Very professional, thanks very much.