Very pleased with our purchase but had to chase up the delivery
Bought bedroom furniture. Which was good quality, but one parcel for the wardrobe was the wrong colour. Got a quick response for the exchange of the wrong box & an email to say dpd were going to deliver the right box on Friday. As of yet ( sat night ) the box has not been delivered.
The communication was sadly really poor which was the main disappointment, I could never get hold of anyone and emails went unresponded to. The delivery came outside of the estimated window meaning that I didn’t have the item (guest bed) in time for its intended purpose. The bed seems okay generally, not particularly high quality and there are staples sticking out of it which I caught my hand on setting it up.
Wardrobe is flimsy even paying for installation and arrived with damaged handles that's wasn't replaced despite numerous phone calls
Friendly and efficient delivery and assembly personnel. Good quality product.
I am pleased with purchase and Quality.
Easy to order and delivery very prompt. Updates were sent regularly
Great quality product, looks really smart! I broke a part and spoke to their customer service and they had a new part sent out, I was really impressed!
Had one issue , but got sorted quickly , Very happy with our furniture
Good product. Easy to put together.
Such a comfortable bed! Ordering was easy, great communication about expected delivery and confirmation of early delivery. We purchased the medium to firm mattresses and found them extremely comfortable.
GREAT SERVICE
Really pleased with Guest Bed and two mattresses. Well priced, and good quality. Recommended.
The bed arrived on time, was very easy to assemble, and although we have not had a chance to test it thoroughly it looks and feels good. I was a bit surprised that the delivery team had to drive to Edinburgh on Friday evening to a hotel, and then drive all the way back to Highland the next day. A double journey on the A9 is not nice, especially as they had driven from Birmingham to Highland already.
The quality of the bed is ok but we had lots of problems with the delivery and customer service - it took ages for the order to be ready as they had to make it in the factory first and it wasn't delivered within the promised timeframe even allowing for that. We had friends coming to stay so it was a big worry and I had to ring many times before it was finally delivered.
A wonderful couple of delivery men, very cheerful and helpful. Easy to put together and very good mattresses and comfortable. A great buy.
We loved the pillowcases we got from BedKing. It was one the few places where you could get nice designs for king size pillows that don’t cost a lot.
I ordered and paid for my goods and was told 3 to five weeks for delivery, yet it took nearly 7 weeks to arrive, other than that your service was fine....
Great delivery from team . They were friendly and effficient and put the bed together very well. Pleasant team am really happy with the service and the bed !!!!
Paula
Dec 06,2022Was delivered out of the time stated. The courier stated delivery friday, i waited in until 830 that evening, never turned up. Was going to be delivered after 1pm next day, was delivered at 920am. No one to contact at courier for help. No hooks to hang shelf on the wall with. Not stated when purchased. 😔😔