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Reviews 132
Jessica
May 31,2023We integrated with BlueSnap a few years ago so that our users could apply for payment processing accounts with them. They make their applicants jump through all kinds of hoops and when you provide them with everything they request they stop responding. Then after years of working with them, they shut down our integration without ever contacting us first and we again have to reach out to them for weeks to get an answer. We do not recommend using BlueSnap as a merchant account or integrating with their company.
Joshuo Fernanades
Apr 21,2023Careful Scam company lost money from playerauctions because i wanted to withdraw from this useless company , have been a month and i asked them to revert it back to playerauctions and not giving a clear reply, beware don't work with this company and worst support team ever to exist Request #2308267 About playerauction payment
Rebecca D'avila
Apr 06,2023Lindsaym helped me a lot! She was really thoughtful!
Yair Sasson Art
Feb 13,2023I was interested in using BlueSnap. I provide all the valid information they asked for and I was told: "After reviewing your merchant application, our Underwriting department and Risk department both informed us that unfortunately, we BlueSnap, have to decline your Merchant Application. Unfortunately, we can't disclose why we decline applications.." This is ridiculous. All the info I gave is valid, I'm a good citizen, clean background. Not a single reason why they won't approve me. And that "can't disclose why we decline applications" is such a disrespectful manner to handle a potential client. I also like to mention that while trying to understand why I was declined I waited 2 weeks for a response until I got the quote I pasted here. To sum-up I had a horrible experience with them, I won't recommend it.
Raivo Sagur
Nov 30,2022Customer support is great and helped me with the solution. I've been using their services for a while for my website and everything has been good!
Patrick Hinchy
Nov 19,2022We have been doing business with Bluesnap for many years (I am guessing between 10-12). Our company sells a few products that are considered high-risk in the internet business arena. Of all the processing companies we have used and continue to use, Bluesnap has proven to be our best partner. They communicate well. Our Account Executive always replies to our inquiries quickly, and problems get solved as quickly as possible. I would highly recommend them to any business.
Mike
Oct 13,2022In order to write a review I had to give them one star! They do not deserve it! They ripped me off for $70 and will not refund the money! I never got any product or anything from them! Beware!!🤬 Case Number: 488884899B Merchant Name:BLUESNAP.COM LONDON GBR Dispute Amount:$70.00
arg
Sep 09,2022I also used bluesnap, as in the review below, to withdraw money from PlayerAuction. After a month of waiting, the support reported that "we regret to inform you that will be unable to continue with your application at present" without explanation, they just took my money (~800$) for themselves Vendor ID: 1299280
Yarden Weizmann
Sep 06,2022Always reply fast, and most time profsinaly
Abdelrhman Mahmoud
Aug 14,2022Used BlueSnap to get my money received from a website (Player Auction) to be sent to my bank, nothing happened and the money is gone. Contacted BlueSnap multiple times and there's no response. And of course, my bank received nothing. Vendor ID: 1296490 I don't recommend, avoid this company/service at all cost. EDIT: They sent the money and everything got settled, just took too much time. Thanks after all!
Fabri
Aug 06,2022I'm the owner of a big company. I used Blusnap's services for almost a year. Through them I sold over 21 Million Dollar for a total of over 60 thousand transactions. I highly regret not to be the one who signed their ambiguous agreement, my former business partner did. Be careful. There is a 3 page contract that seems to be fair, but please make sure you click on the link on the second page that redirects you to 120 pages of unrealistic conditions. They basically state that they are, at their own discretion, completely entitled to do whatever they like with your own money. They accept chargebacks requests for purchases made over a year before without conducting any investigation. The usual time frame is 120 days. They just take the money from your account, so you can pay the chargeback fee, and also the dispute fee. It's a win win, they make money when you sell, they make money when you lose. But this is nothing. The worst is that they suspended my account for over 6 months, blocking any payouts and holding 4 Million Dollars of my money. I'm still waiting for them to release my 4 Million Dollars. They blocked my account because they believed, at their own discretion, that $300,000 of chargebacks compared to 21 Million dollars in sales was a risk for their company, so to cover a hypothetical loss of Three Hundred thousand dollars(still under dispute) they decided to hold 4 Million Dollars for 6 months. 6 Months has passed and they're still holding my money. I tried to reach out to them every day, but they're customer service is unqualified, they don't know how to answer even simple questions. There is this mysterious BlueSnap Risk department that responds to your email once every 2 months and a half, and tries to buy time to keep your money. They make up excuses and ask you for documents they don't really need. This is a fraud and embezzlement attempt. Because of them I lost a 15 Million dollar deal I've been working on for years. You can probably guess what my next move will be. Hope this will be helpful!
Daniel Abitbul
Jul 22,2022BlueSnap has GREAT customer service! Fast, kind, and professional people.
Small business owner
Jul 20,2022Before you settle with BlueSnap, please be aware that in 6 months they will start charging you $75 monthly account maintenance fee for each month where your sales don't exceed $5000. The fee will be deducted from your account, whether or not you have any money there, so the negative balance on your account may accumulate. Here is a quote from a BlueSnap representative: "If your account has sales less than $5000 per month, it will be assessed a $75 fee for each month you process below that threshold; as you process sales, it will pay that fee. If your account is inactive (no sales processed) for a period of several months, it would be suspended; any negative balance at that time would be required to be paid per the terms of the merchant agreement you signed at account opening."
Paulina Brzeźniak
Jul 15,2022I am very grateful to Oscar and the team for all the help. It was absolutely fantastic. I really appreciate the patience they had with us! I can definitely recommend Bluesnap.
Dmitrii
Jul 01,2022hello, im trying to contact you regarding to payment gateway connection, but i dont see an email field in the contact form at your website. Can you please tell me how i can reach you?
Jamie Perryman
May 29,2022Very unprofessional and to be honest so happy i have now not used for our business. What a joke and waste of my time! Poor response times and just plain rude!
Michaela Chatzimanoli
May 23,2022Really helpful support!
Claudine
Apr 25,2022Justyna provided me with a prompt resolution. She is quick and precise as always
Ariana
Apr 07,2022Andrew was great. We had a user who did not receive a refund even though from our side we could see it was issued. He quickly provided me with the ARN number needed. Great service!
Yevgeni
Jun 20,2023The company that has been stalling me for weeks to avoid sending my money. It should definitely be avoided. They do not care about their customers. I'm tired of sending them messages all the time.